Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

All reviews

G
Gwendoline L.
Rating: 5 out of 5
following a purchase from 12/04/2021
Super quality trampoline and rather simple to assemble with 2 people.
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B
Benjamin C.
Rating: 5 out of 5
following a purchase from 01/05/2021
Product perfectly compliant. It is preferable to be 2 for the installation to ensure good cable tension. We installed it over a distance of 17 m and it works very well. The children are having a blast and the parents too (I weigh over 90kg).
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J
Jean Jacques P.
Rating: 3 out of 5
following a purchase from 30/04/2021
I informed customer service with supporting photos that I found the shackles too small.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has already gotten back to you and sent you the manual. Your installation seems very good to us! Enjoy your zip line!
V
Virginie J.
Rating: 5 out of 5
following a purchase from 26/04/2021
Fast delivery. Zip line easy to install. Both children and adults are having fun.
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P
Patrice L.
Rating: 5 out of 5
following a purchase from 12/04/2021
France trampoline: always attentive and good advice. Products that last over time.
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A
Amandine G.
Rating: 4 out of 5
following a purchase from 08/03/2021
Excellent quality trampoline (hoping that the future confirms this as well), announced deadline respected; just 1 star removed precisely because the announced and respected deadline was almost 2 months... that feels long when you are impatient ;) !
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J
Jean-paul F.
Rating: 4 out of 5
following a purchase from 18/04/2021
Having already purchased a trampoline from France Trampoline several years ago, we ordered new parts to replace some that needed to be changed. While everything went well regarding the order and delivery, we found it unfortunate not to have an explanatory manual for changing the new parts. Indeed, some of the new parts ordered have changed compared to the old ones and do not fit together in the same way. Positive point, we noticed that the new materials had been improved in the meantime!
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R
Romain M.
Rating: 5 out of 5
following a purchase from 08/04/2021
Very good material.
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S
Sophie S.
Rating: 5 out of 5
following a purchase from 25/04/2021
Very good quality service. Products easy to find on the site. No issues. Deadlines respected.
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S
Stéphanie K.
Rating: 5 out of 5
following a purchase from 20/04/2021
Sturdy arch and quite easy to install.
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V
Virginie D.
Rating: 5 out of 5
following a purchase from 25/03/2021
Quality materials, really no regrets!
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C
Claire D.
Rating: 5 out of 5
following a purchase from 09/03/2021
The trampoline is great, well packaged and meets our expectations. The only downside for me is the delivery service which is not up to par.
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F
Franck P.
Rating: 5 out of 5
following a purchase from 27/04/2021
Serious service.
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F
Fabrice P.
Rating: 5 out of 5
following a purchase from 25/04/2021
Very happy
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P
Pogrilz M.
Rating: 4 out of 5
following a purchase from 21/03/2021
Good waiting for the product
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M
Melanie M.
Rating: 5 out of 5
following a purchase from 08/04/2021
Super product, the quality is there and the shipping was fast, my son is delighted and so are we, I recommend 100%.
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S
Sylvain G.
Rating: 4 out of 5
following a purchase from 23/04/2021
Good product, although there is a lack of information about the tools that need to be used.
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D
Davy H.
Rating: 4 out of 5
following a purchase from 29/03/2021
Quality product.
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P
Pascal R.
Rating: 5 out of 5
following a purchase from 28/04/2021
Perfect
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A
Anne L.
Rating: 4 out of 5
following a purchase from 26/04/2021
Product fully meets expectations.
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D
Dorothée D.
Rating: 5 out of 5
following a purchase from 09/04/2021
Good quality product purchased for my grandchildren, to complete their Ninja course.
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T
Thibault F.
Rating: 5 out of 5
following a purchase from 29/04/2021
Very good. Attentive, good advice. The product meets our expectations. Good quality. Great success.
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S
Stephane L.
Rating: 5 out of 5
following a purchase from 01/04/2021
Nothing to complain about, very good
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C
Conge A.
Rating: 5 out of 5
following a purchase from 11/04/2021
Product conforms to expectations.
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J
Julien T.
Rating: 5 out of 5
following a purchase from 11/04/2021
Spare parts ordered and perfect delivery!
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A
Audrey M.
Rating: 5 out of 5
following a purchase from 03/04/2021
Disappointed by the ladder and the banner
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A
Annie G.
Rating: 4 out of 5
following a purchase from 23/03/2021
Good product but unfortunate delivery delay due to stock shortage
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R
Rachèle J.
Rating: 5 out of 5
following a purchase from 22/04/2021
France trampoline is an establishment that offers very good service
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C
Christophe P.
Rating: 5 out of 5
following a purchase from 01/04/2021
Very good product.
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F
Farah M.
Rating: 4 out of 5
following a purchase from 04/04/2021
Good product and timely delivery. I recommend.
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M
Martine D.
Rating: 5 out of 5
following a purchase from 19/04/2021
After very effective phone assistance, I was able to place an order without any problems. Good advice. Competent and pleasant staff. Fast delivery. Very serious company and quality material.
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M
Magalie M.
Rating: 5 out of 5
following a purchase from 21/04/2021
Very efficient customer service! Thank you!
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E
Enrico B.
Rating: 1 out of 5
following a purchase from 23/03/2021
Package blocked at the customs service of Reunion. Reason: the invoice does not appear; nor the sender (according to them). They are asking me to provide them with the product invoice, which I have not yet had time to find. It would be good to send it to them so they can see it; I don't know if they do it on purpose, but it penalizes me while I am not at fault, sorry.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has contacted you following your review. The requested invoice was sent to you by email on 10/06, as well as to the carrier. I hope that since then, your problem has been resolved by the carrier. Have a nice end of the day, the France Trampoline team.
X
Xavier S.
Rating: 4 out of 5
following a purchase from 11/04/2021
Good service
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J
Johannes V.
Rating: 5 out of 5
following a purchase from 05/03/2021
Top!
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P
Pierre-yves K.
Rating: 5 out of 5
following a purchase from 25/04/2021
Good quality product delivered within the expected time. Its assembly requires the presence of at least 2 adults. It would be advisable for the assembly instructions to include the placement of wedges around the tree to prevent the cable from injuring it.
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A
Angelique C.
Rating: 5 out of 5
following a purchase from 16/03/2021
Very good product Solid over time
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J
Jaffre O.
Rating: 4 out of 5
following a purchase from 08/04/2021
Order received after a delay but excellent welcome and advice by phone before that!
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J
Jean-françois F.
Rating: 3 out of 5
following a purchase from 18/03/2021
We received the trampoline a few weeks ago. The delivery time (about 2 months) was respected. However, the carrier, instead of placing the packages properly, dropped them in 1 minute flat in the slope of our garage. The boxes therefore fell along the slope while the carrier was leaving. Incredible, fortunately no breakage. Assembling the trampoline is laborious (2 adults minimum for 1 day). Once assembled, the product meets our expectations, the children are having fun.
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Response from France Trampoline
Hello and thank you for your feedback. I am sorry that the delivery did not go ideally. We will pass your feedback to the carrier so that they can improve. We are very happy that you like the trampoline, enjoy it well.
I
Ingrid L.
Rating: 3 out of 5
following a purchase from 27/04/2021
When returning, I was not fully refunded even though everything was NEW! I also paid for the shipping costs myself!
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Response from France Trampoline
Dear Customer, Thank you for your feedback. We apologize for these circumstances. Regarding the return shipping costs, these are at the customer's expense according to our general conditions. Best regards, Your Trampoline Technology Team
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