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F
Rating: 5 out of 5
Fast shipping, prompt and efficient assistance
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 178 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
All reviews
R
Rating: 4 out of 5
The carrier did not deliver within the scheduled time slot (8am - 11am), indicated by email that I would be delivered on the scheduled day (so waiting on site all day) then at 7pm a new email stating that I would not be delivered on the scheduled day but the next day without specifying hours... ultimately delivery at 4pm the day after the scheduled day. On the delivery slip, the instructions for delivery to the neighbor in case of absence were not indicated: they were on the package that the delivery person probably did not check...
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K
Rating: 5 out of 5
Excellent in every way.
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M
Rating: 5 out of 5
Thank you for the phone verifications, which are a proof of quality!
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D
Rating: 5 out of 5
Well advised and fast shipping.
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M
Rating: 4 out of 5
Very good product, very good service.
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C
Rating: 4 out of 5
Good phone reception.
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R
Rating: 5 out of 5
Very satisfied with the choice and purchase of the trampoline from France Trampoline, quality products and services, efficient and quick after-sales service.
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G
Rating: 5 out of 5
Top-notch customer service, order received quickly and installed right away, thank you for this efficiency!!
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S
Rating: 5 out of 5
Very professional with a quick phone call beforehand to confirm the accuracy of the order, perfect.
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M
Rating: 5 out of 5
Nothing to complain about! Order made by phone for spare parts. Accurate advice to choose the parts I needed.
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P
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
Very available and professional.
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I
Rating: 5 out of 5
Everything perfect, delivery received in less than a week, good quality trampoline.
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E
Rating: 5 out of 5
Excellent telephone assistance that helped me with the purchase of a maxi pack 490 oval carpet. I was subsequently contacted for shipping updates and for the scheduled pickup. The product and manufacturing materials are very good and sturdy, made to last over time and easy to assemble even for non-experts. Personally, I give 5 stars and I was satisfied with the purchase which I will recommend to friends and acquaintances.
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F
Rating: 4 out of 5
Good
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X
Rating: 4 out of 5
Good quality material. Assembly instructions could be more explicit. Timely delivery. We are satisfied.
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L
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Good advice over the phone, delivered very quickly, with a renowned carrier. Perfect packaging, the children are happy to have moved from a diameter of 360 to 430. By the way, I changed brands and I do not regret it.
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M
Rating: 5 out of 5
Excellent product due to its design and robustness. The test of this trampoline being used by many small children without any degradation is a very good test that makes us express our great satisfaction.
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D
Rating: 4 out of 5
Fairly quick delivery, good quality product, nothing to compare with an original tarp, I am satisfied with my purchase. One small remark, it was packaged in a plastic bag, which does not protect the tarp in case of tearing or otherwise; knowing the carriers.....
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F
Rating: 5 out of 5
I easily found what I was looking for and the delivery was very quick.
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F
Rating: 5 out of 5
Top
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K
Rating: 5 out of 5
Perfect
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I
Rating: 5 out of 5
Excellent product.
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C
Rating: 4 out of 5
Good service
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C
Rating: 5 out of 5
Everything went very well; nothing to complain about.
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M
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Very very satisfied! The team contacted me before validating my order because the ordered elements did not match the same trampoline and the parts could be exchanged before shipping.
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C
Rating: 5 out of 5
To all those hesitating between different trampoline sellers, I have only one piece of advice to give: "You can choose France trampoline". Kudos to the team who is always listening to you and guiding you to help you make your choice. Delivery as planned. Trampoline well packaged with an easy-to-understand manual. Plan for 2 people for assembly. In short, very satisfied with our choice (jum'up 360)
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A
Rating: 5 out of 5
opening. The European standard no longer allows us to offer this type of opening. We are also not allowed to supply nets with
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A
Rating: 5 out of 5
A PERFECT SERVICE WITH A LOT OF SERIOUSNESS. I HAD A PROBLEM REGARDING THE DELIVERY BUT WHICH DOES NOT CONCERN YOU BUT I WANTED TO INFORM YOU BECAUSE I HAD REQUESTED THAT THE ITEM BE SENT TO ME BY CRONOPOST HENCE A COST. AND THE DELIVERY PERSON ABSOLUTELY REFUSED TO DELIVER TO MY HOME AS PLANNED, WE HAD A STRONG VERBAL ALTERCATION THAT I REPORTED TO THE CUSTOMER SERVICE OF THE SUPPLIER AT CHRONOPOST. IT'S A SHAME THAT YOU OFFERED THIS SERVICE BECAUSE REALLY AS FAR AS YOU ARE CONCERNED, EXCELLENT CUSTOMER SERVICE. BEST REGARDS ***
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P
Rating: 4 out of 5
Quality product. Clear assembly instructions.
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T
Rating: 4 out of 5
I recommend France Trampoline, quality item, and very well secured for children. Just one downside: the zipper for the opening is too narrow to get inside the trampoline, no support handle, which means that you pull on the zipper at the risk of breaking it.
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H
Rating: 5 out of 5
excellent
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J
Rating: 5 out of 5
Quality product, and fast delivery.
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M
Rating: 5 out of 5
Impeccable service. Simple order, compliant delivery.
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J
Rating: 5 out of 5
Best service!!!
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J
Rating: 5 out of 5
I placed my order by phone and had a listener who was patient, precise, and clear. I would not hesitate to do it again if needed, thank you, best regards
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N
Rating: 3 out of 5
The material is very good despite a missing part (clamp) The online instructions do not match the current model; the same goes for the main paper instructions. Main problem: the package tracking system is completely failing; I had to call three times to get information and make an appointment directly with the last carrier.
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Response from France Trampoline
Hello, thank you for your comment. Please feel free to contact us at the following address contacte-trampoline.com for the missing part. We are sorry that the delivery did not bring you complete satisfaction. We take note of your comment to improve the service offered. The France trampoline Team