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J
Rating: 5 out of 5
Very good
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 063 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
All reviews
B
Rating: 1 out of 5
I ordered and paid for a trampoline surround on 23.09.2024 because I had a good experience with the delivery of a jumping mat. The delivery date was set for 28.11.24, and on 29.11.24, the handover to the carrier was confirmed. Since then, the shipment has been untraceable, as communicated via email on 12.12.24. As of now, on 05.01.25, I have no information on whether and when I will receive the delivery.
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Response from France Trampoline
Dear Sir or Madam, we understand your feelings and ask you to accept our apology for this delivery problem. Due to a reversal of the order by the carrier, your order ended up in Belgium. We requested a return of the material and a direct delivery to you, but the carrier returned it to our warehouse yesterday. The return is being processed today for your information. The carrier's handling of your order was not good, and we sincerely apologize for that. Your Trampoline Technik Team
D
Rating: 5 out of 5
It was delivered quickly and competently. Even when I encountered a delivery problem, it could be resolved quickly. Everything is very nice and seems to be of very good quality. It is a really nice Christmas gift.
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M
Rating: 5 out of 5
Although intuitive and well illustrated, the assembly instructions lack explanations in Italian
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P
Rating: 5 out of 5
Thank you, very good product, easy installation, very clear instructions
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E
Rating: 5 out of 5
Very effective 👌👌👌
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O
Rating: 5 out of 5
Very good. The tensioner is, however, mandatory
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C
Rating: 5 out of 5
Speed and quality of the products
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G
Rating: 5 out of 5
Very good product, however I had two broken hooks from the protective cover
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P
Rating: 3 out of 5
The quality of the trampoline seems to be there. I am still disappointed that the ladder was not included in the basic offer knowing that in the photos on your site describing the product, one can see one.
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Response from France Trampoline
Hello, Thank you for your message and for your feedback on the quality of our trampoline. We understand your disappointment and we are sorry. Indeed, some photos, particularly those showing children using the trampoline, were taken with a ladder. However, we clearly specify in the product sheet of the trampoline alone that the offer includes only the trampoline and its safety net. Best regards, The France Trampoline team
J
Rating: 5 out of 5
Delivery is compliant, quality product.
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F
Rating: 5 out of 5
Ordered very well as well as the super fast delivery
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J
Rating: 1 out of 5
I had to reorder products even though it was a break under warranty.
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Response from France Trampoline
Hello, Thank you for your message. We do not quite understand your comment, as you ordered only one product, a spring clamp, and we have no record of other orders. Are you sure you are writing to the right store? Please feel free to give us more details so we can assist you. Best regards, The France Trampoline team
P
Rating: 5 out of 5
Package content is compliant. Waiting for setup.
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B
Rating: 4 out of 5
The delivery went well. The assembly was a bit sporty to achieve good tension on the supports. The spaces between the accessories were more numerous than the number of accessories, so there was a bit of confusion but no difficulty in installation.
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L
Rating: 5 out of 5
Speed of delivery. Ease of contact and getting feedback from customer service.
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B
Rating: 5 out of 5
Advice taken by phone allowing me to verify the necessary material. I hadn't ordered the hoops with the net; I had to place another order but delivery was free this time... THANK YOU
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M
Rating: 5 out of 5
During my phone call, I was guided and very well advised by a caring hostess who helped me avoid a misinterpretation; this is the second time I have contacted you and everything went well each time... Thank you and well done! Best regards
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F
Rating: 5 out of 5
Everything is perfect
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S
Rating: 5 out of 5
Very good and fast
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B
Rating: 5 out of 5
Fast delivery. Good quality product. I am very satisfied with my purchase on your site.
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J
Rating: 5 out of 5
You're good
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M
Rating: 5 out of 5
Very good.
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I
Rating: 5 out of 5
Fast shipping and simple, accessible tracking.
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S
Rating: 5 out of 5
Easy to assemble, clear instructions
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D
Rating: 4 out of 5
The only downside is that I wasn't informed about the delivery... Luckily I was home when the delivery person came by, but it's a shortcoming.
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A
Rating: 5 out of 5
Delighted with the additional accessories, they enhance the fun options!
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A
Rating: 5 out of 5
Perfect
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M
Rating: 3 out of 5
Unpackaged carton delivered damaged and the item inside was also damaged. For such an expensive item, it's a shame. A partial refund was made but still disappointing.
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Response from France Trampoline
Hello, We are sorry that the package was damaged by the carrier, which can unfortunately happen despite our precautions. We understand your disappointment. That is why we offered you two solutions: either a replacement of the damaged basketball panel or a partial refund of the item. Please do not hesitate to contact us if you have any questions or need further assistance. Thank you for your understanding. Best regards,
M
Rating: 5 out of 5
Perfect service
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J
Rating: 5 out of 5
Fast delivery, perfect installation. Delighted with my order
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D
Rating: 5 out of 5
smooth delivery, installation document very well done, top material. Pure pleasure. Our grandchildren will have a lot of fun.
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D
Rating: 5 out of 5
Hello, I am very satisfied with my purchase the product is exactly as I imagined. As for the installation, the frame was complicated to drive in, but with a stiffer pliers it was much easier, for me that's the only negative point to mention. Otherwise after this step it was a real child's play. My 15-year-old son told me it was very easy to gain height, no phenomenal strength needed to go high. In conclusion, the trampoline is excellent!!!
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L
Rating: 5 out of 5
Our trampoline has found a second youth, we had to change the jumping mat as well as the protective cushion which were very damaged after 3 years. The sale of spare parts is an excellent service!!!
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I
Rating: 5 out of 5
No problem, received quickly and without issue
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D
Rating: 5 out of 5
Gift planned for Christmas for our grandchildren, so too early to evaluate it, as not yet used. But the quality of the sent items seems to meet my expectations... And everything arrived well, well packaged!
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F
Rating: 4 out of 5
Packaging just strong enough.
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C
Rating: 5 out of 5
The material is great and the team was attentive to me. Fast delivery.
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A
Rating: 5 out of 5
Package in good condition.
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P
Rating: 4 out of 5
not only concerns my last order but also the previous order regarding a trampoline
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