Customer reviews of France Trampoline

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Christophe D.

Rating: 5 out of 5

Published on 16/01/2017 à 13h39 following a purchase from 27/12/2016

very good site, very professional, fast and perfect product

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Cedric M.

Rating: 3 out of 5

Published on 16/01/2017 à 09h45 following a purchase from 26/12/2016

Nothing to say about the product which fits what we ordered. However, the carrier is really not up to par. Dpd gives us a date and time for delivery and does not show up. In the evening we receive another appointment for the following week only to find the package left in front of the door two days later. When you know the price of delivery, it's a bit annoying.

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Response from France Trampoline Published on 27/12/2016

Hello, we thank you for your positive feedback on the ordered product. We apologize for the inconvenience encountered with the carrier. Normally, the delivery person cannot leave the package without handing it to someone. We will escalate the information so that this does not happen again. We renew our apologies for the inconvenience caused. The France Trampoline team.

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Andrea A.

Rating: 5 out of 5

Published on 15/01/2017 à 13h28 following a purchase from 05/12/2016

excellent customer service. shipping within the agreed times recommended

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Poupin P.

Rating: 5 out of 5

Published on 13/01/2017 à 22h39 following a purchase from 06/12/2016

Very clear site, delivery times perfectly respected despite the period (order placed just before Christmas), problem with the delivery person quickly handled and resolved by someone from France Trampoline: everything is okay.

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Pineau A.

Rating: 5 out of 5

Published on 13/01/2017 à 20h20 following a purchase from 23/12/2016

Following a problem with carabiners on a trampoline, the response was quick and relevant.

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Bruno B.

Rating: 5 out of 5

Published on 12/01/2017 à 20h33 following a purchase from 21/12/2016

Package in very good condition, items very well protected in their packaging and the parts for assembly very accessible. Delivery was made as agreed by phone beforehand.

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Francois G.

Rating: 5 out of 5

Published on 12/01/2017 à 20h23 following a purchase from 22/12/2016

Excellent contact from the sales and after-sales service, serious, reactive sellers who care about customer satisfaction. Thank you Trampo jump up 300 tested by all ages from the little one of 2.5 years to Grandma of 79 years :)

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Celine D.

Rating: 5 out of 5

Published on 12/01/2017 à 18h43 following a purchase from 19/12/2016

Great phone reception by Pierre Marie, fast shipping but inefficiency of the carrier.

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Thierry D.

Rating: 4 out of 5

Published on 12/01/2017 à 18h14 following a purchase from 22/12/2016

Very good.

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Thibaut L.

Rating: 4 out of 5

Published on 12/01/2017 à 14h28 following a purchase from 22/12/2016

Quick order, very fast delivery with a call to confirm that everything was going well!

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Bernadette R.

Rating: 5 out of 5

Published on 12/01/2017 à 09h32 following a purchase from 21/12/2016

A Christmas gift for my grandchildren, so not yet assembled, I cannot evaluate it but it should be of good quality given the price and the comments on the site. The delivery was very fast and very serious.

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Patrick C.

Rating: 5 out of 5

Published on 11/01/2017 à 21h12 following a purchase from 18/12/2016

Delivery was made 1 day earlier than announced, well done! However, the delivery person did not notify me beforehand... luckily I was at home. The very nice delivery person unloaded the trampoline wrapped on a pallet into my garage.

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Daniel F.

Rating: 5 out of 5

Published on 11/01/2017 à 17h16 following a purchase from 20/12/2016

Friendly welcome and good advice given.

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Bernadette B.

Rating: 4 out of 5

Published on 11/01/2017 à 11h15 following a purchase from 20/12/2016

Excellent value for money and good after-sales service.

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Claire D.

Rating: 4 out of 5

Published on 11/01/2017 à 11h14 following a purchase from 12/12/2016

Reactive.

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Marta C.

Rating: 5 out of 5

Published on 11/01/2017 à 10h12 following a purchase from 16/12/2016

It arrived on time, in perfect condition and meets expectations. They informed us very well on the customer service phone to solve doubts.

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Alexia B.

Rating: 4 out of 5

Published on 11/01/2017 à 09h47 following a purchase from 11/12/2016

Very good product, very good quality. Relatively easy assembly. Delivery was very, very complicated... Too bad.

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Gael L.

Rating: 4 out of 5

Published on 10/01/2017 à 20h14 following a purchase from 08/12/2016

I am not satisfied with the ground fixation system. The loops are of very poor quality as they deform very easily by hand. I am not sure they will serve their purpose in case of wind. Moreover, the manual for this fixation kit is poor.

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Mireia P.

Rating: 5 out of 5

Published on 10/01/2017 à 15h26 following a purchase from 20/12/2016

very good attention and fast shipping

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Julien A.

Rating: 5 out of 5

Published on 10/01/2017 à 14h39 following a purchase from 15/12/2016

Fast delivery, friendly carrier, product as described, the children are delighted!

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Tanguy L.

Rating: 5 out of 5

Published on 10/01/2017 à 14h30 following a purchase from 17/12/2016

We are very satisfied with both the product and the service. Serious and reliable company. Delivery was made on time. Assembly is a bit tricky, but the tutorials on the internet are well made and very helpful!

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Gilles F.

Rating: 5 out of 5

Published on 10/01/2017 à 14h19 following a purchase from 20/12/2016

VERY GOOD

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Anthony D.

Rating: 5 out of 5

Published on 10/01/2017 à 13h36 following a purchase from 08/12/2016

Well-made website. I particularly appreciated the respect for deadlines before Christmas and the responsiveness of the after-sales service to correct a defect on the hooks of the protective cover.

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Katy S.

Rating: 5 out of 5

Published on 09/01/2017 à 22h14 following a purchase from 15/12/2016

Delivery times respected.

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Emilie B.

Rating: 5 out of 5

Published on 09/01/2017 à 20h48 following a purchase from 10/10/2016

Quality net, advice on choice and installation top-notch. Very happy with this purchase and the way we were guided.

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Marie Pierre R.

Rating: 5 out of 5

Published on 09/01/2017 à 17h14 following a purchase from 15/12/2016

Quality product and in accordance with the description. The assembly video helped me a lot.

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Sylvie R.

Rating: 5 out of 5

Published on 09/01/2017 à 17h10 following a purchase from 16/12/2016

Friendly and very professional, very complete information, very serious, which is becoming increasingly exceptional now. I highly recommend this company.

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Jerome P.

Rating: 5 out of 5

Published on 09/01/2017 à 16h16 following a purchase from 18/12/2016

The service is exceptional! I have nothing to add and I gladly let you publish my review.

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Patrice A.

Rating: 5 out of 5

Published on 09/01/2017 à 14h25 following a purchase from 16/12/2016

From ordering to delivery, everything went smoothly without any problems, super professionalism, I recommend.

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Magali P.

Rating: 5 out of 5

Published on 09/01/2017 à 13h57 following a purchase from 06/12/2016

Everything is perfect.

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Céline R.

Rating: 5 out of 5

Published on 09/01/2017 à 13h18 following a purchase from 07/12/2016

The advice received by phone turned out to be relevant

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Magali G.

Rating: 5 out of 5

Published on 09/01/2017 à 12h58 following a purchase from 18/12/2016

Normal online order. The next day, I received a call from the shipping service to inform me that the pallet would arrive in 2 days, followed by delivery by a lovely delivery person. And all this in the last week before Christmas!

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David S.

Rating: 5 out of 5

Published on 09/01/2017 à 12h49 following a purchase from 18/12/2016

Perfect!

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Claire V.

Rating: 5 out of 5

Published on 09/01/2017 à 10h31 following a purchase from 18/12/2016

The order placed online on a Friday evening was facilitated by a clear and well-structured website. On Monday morning, an advisor called me back to confirm the delivery address, confirm the number of packages, and ensure that they would be wrapped in black film and therefore could not be spotted by the children (Santa Claus rules!). Assembling the trampoline was simple and well explained. We are now enjoying it to the fullest!

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Escola Solc T.

Rating: 4 out of 5

Published on 09/01/2017 à 10h14 following a purchase from 02/12/2016

The service is correct.

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Paul T.

Rating: 5 out of 5

Published on 09/01/2017 à 09h14 following a purchase from 15/12/2016

competence, kindness, clarity, concern to respond as best as possible to the customer's request, following a trampoline damaged by a storm.

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Severine S.

Rating: 4 out of 5

Published on 09/01/2017 à 09h12 following a purchase from 15/12/2016

Honestly, really not bad! Trampoline bought for the holidays, very accommodating and great delivery person, it was nice of him because otherwise Santa Claus would have been late! Trampoline assembled without rushing in 3 hours with two adults and three children testing it as we went along. The material seems solid, the instructions are accessible and it was approved on the spot. Small downside for the anchoring kit which seems light with a strap whose stitching has given way. But it's just a strap and not the riskiest part. To see in use. Thank you

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Eric B.

Rating: 4 out of 5

Published on 08/01/2017 à 22h54 following a purchase from 26/11/2016

well-constructed site that shows the quality of the products quite well. I would have liked to be informed more precisely about the delivery time between placing the order and the first email informing of the order's dispatch. I appreciated the details on the packaging (size, weight, composition) everything went well with the carrier (appointment scheduling and punctuality)...

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Virginie B.

Rating: 5 out of 5

Published on 08/01/2017 à 20h51 following a purchase from 12/12/2016

Great! Serious and good telephone contact... I called 2 times! Trampoline as described.. It brings joy to my son!

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Maes G.

Rating: 4 out of 5

Published on 08/01/2017 à 19h19 following a purchase from 15/12/2016

Advisor available and efficient on the phone.

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