Customer reviews of France Trampoline

9,4 /10

Based on 22 233 published reviews

5 16,5k 74% 4 4 944 22% 3 464 2% 2 115 1% 1 173 1%

Summary of reviews

France Trampoline receives consistently positive feedback across product quality, delivery, and customer service. Customers highlight sturdy, well-made items such as trampolines, covers, mats, and nets, with many noting that parts fit as described and the materials feel durable and safe. Fast and reliable shipping is repeatedly praised, with on-time arrivals, careful packaging, and responsive after-sales support that helps with assembly, replacements, and guidance on product choices. The overall experience is described as efficient, trustworthy, and satisfying, with several mentions of clear instructions, accurate descriptions, and helpful, attentive staff.

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Martine V.

Published on 20/07/2015, 21:32 following a purchase from 04/05/2015

Very good service, solid, easy to assemble and arrived quickly.

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Audrey M.

Published on 20/07/2015, 21:18 following a purchase from 13/04/2015

Good telephone reception. Trampoline with a nice structure - too bad the attachments that hold the net under the protection do not hold (3 broken in 1 month...)

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Stephanie T.

Published on 20/07/2015, 20:49 following a purchase from 27/04/2015

The product is of very good quality. The delivery service provider is deplorable. This can tarnish the company's image. The instructions are incomplete and incorrect, making assembly more complicated than it actually is. Nevertheless, I would recommend this company. Hoping that these remarks will help improve the service. And I remain at your disposal for more information.

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Response from France Trampoline Published on 01/05/2015

Hello Madam, we sincerely thank you for your feedback confirming the quality of our Apollo Sport 500 trampoline. Regarding the instructions, we had sent you an email with the correct instructions before your delivery, clearly specifying the error in the instructions in the package. We apologize for this inconvenience. Regarding the delivery, the carrier uses (especially for an Apollo Sport 500 trampoline that weighs over 225kg and measures more than 2.5m long) semi-trailer trucks (44T). After taking charge of your order and arriving almost at your address (20m), he realized that he could not maneuver to access your doorstep directly. He offered to load your vehicle, but you unfortunately declined this offer. You were able to find a solution with your husband afterward. We apologize for this inconvenience, but for the carrier to deliver to you, it must be accessible. The France Trampoline team.

Valérie T.

Published on 20/07/2015, 20:31 following a purchase from 20/04/2015

Great professionalism! Thank you!

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Olivier J.

Published on 20/07/2015, 20:30 following a purchase from 08/06/2015

Very happy with the products themselves, only the delivery method was not up to my expectations...

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Response from France Trampoline Published on 10/06/2015

Hello Madam, We sincerely thank you for your "5 stars" on our products that you acquired from our company. Regarding home delivery, it appears that the carrier tried to deliver to you on 25/06/15 and that you were probably not present at home at that time. You then chose to pick up your package at the agency next to your home according to the tracking information. You could also have chosen to have it redelivered to your mentioned address if you wished. We remain at your disposal. The France Trampoline team.

Bernard J.

Published on 20/07/2015, 20:24 following a purchase from 01/06/2015

The delivery was made on time. The material corresponds to my order. No issues.

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Amandine D.

Published on 20/07/2015, 20:22 following a purchase from 25/05/2015

Nothing to complain about, very good solid trampoline and thanks to the video that helps a lot to assemble the trampoline.

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Patricia D.

Published on 20/07/2015, 20:16 following a purchase from 20/04/2015

Quick service by email and phone. Fortunately, there was a video for assembly because the technical sheet does not correspond to our trampoline! Very satisfied with the quality. Our daughter is delighted with the size to progress... She does competitive gymnastics.

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Philippe J.

Published on 20/07/2015, 20:16 following a purchase from 06/04/2015

Good advice before the sale and very responsive following a delivery problem.

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Carine C.

Published on 20/07/2015, 19:45 following a purchase from 01/06/2015

Perfect, nothing else to say.

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Laurent T.

Published on 20/07/2015, 19:44 following a purchase from 25/05/2015

I placed an order. Unfortunately, after receiving it, the order did not suit me. After checking the terms and conditions, I have to pay €31 for the return and with the risk that they retain up to 50% of the order amount if the package has been opened. This seems necessary to realize that the order does not suit...

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Response from France Trampoline Published on 27/05/2015

Hello Mr. and Mrs. Tonnau, we have taken your comment regarding your order for a textile net for a 4.30m trampoline and for 8 posts into account. Indeed, for an item weighing less than 25kg, if you wish to return the product via our carrier, the return shipping costs are €31 including tax. You can also return your item via THE POST if you wish, of course. If you return the product clean, new, and well packaged, there will be no deduction, of course. Due to abuses, we had to mention such a level of deduction to protect ourselves from people returning non-resalable products as new while having announced otherwise. If you wish to return your product, please confirm it to us, and we will provide the return address of our warehouses. We are sorry to see that the ordered item does not fit your trampoline, and please know that we remain at your disposal by phone or email every day of the week. The France Trampoline team.

Marion B.

Published on 20/07/2015, 19:43 following a purchase from 18/05/2015

Very good.

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Julien P.

Published on 20/07/2015, 19:28 following a purchase from 08/06/2015

Very good quality, nothing to compare with what is found in stores.

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José N.

Published on 20/07/2015, 19:26 following a purchase from 25/05/2015

Fast and no problems. Good.

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Estelle C.

Published on 20/07/2015, 19:16 following a purchase from 20/04/2015

Very good service.

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Alain J.

Published on 20/07/2015, 19:16 following a purchase from 01/06/2015

Excellent product. Clear assembly instructions. Delivery deadlines respected.

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Yannick Ou Celine D.

Published on 20/07/2015, 19:11 following a purchase from 01/06/2015

First of all, I am very satisfied with the customer service for the information before ordering. I received personalized and technically adapted responses to my requests. Package received in good condition. As for the product itself, the trampoline is beautiful (maybe a bit too much for still young children!) but you can really see the difference visually with a supermarket trampoline or one from ***. It has nothing to do with it. Here, we have a real quality product for both children and adults. However, it took us at least 3 hours to assemble it... the assembly booklet needs to be revised. In particular, the things to pay attention to are generally indicated at the end of the paragraph. That's my only downside!

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Hubert L.

Published on 20/07/2015, 18:59 following a purchase from 27/04/2015

Very good telephone reception. Very satisfactory customer service. Good quality product, too bad for the fragility of the net attachments.

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Yannick R.

Published on 20/07/2015, 18:52 following a purchase from 25/05/2015

Nothing to say, delivery time and quality are perfect.

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Munier J.

Published on 20/07/2015, 18:30 following a purchase from 18/05/2015

Quality product as per order, fast delivery.

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Franck P.

Published on 20/07/2015, 18:23 following a purchase from 15/06/2015

problem-free delivery, robust and quality jump up trampoline 3m66 compared to other brands. Simple assembly, just take your time and read the instructions well (2h30 for one person). Perfect site and order tracking.

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Monsieur M.

Published on 20/07/2015, 17:59 following a purchase from 15/06/2015

Excellent material - very good service with competent staff.

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Jean-Paul P.

Published on 20/07/2015, 17:37 following a purchase from 11/05/2015

Good.

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Delphine M.

Published on 20/07/2015, 17:37 following a purchase from 04/05/2015

Very satisfied to have chosen France Trampoline for the purchase of our trampoline for our children and their countless jumps. They are also delighted to have good quality equipment.

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Sophie M.

Published on 20/07/2015, 17:20 following a purchase from 08/06/2015

I am delighted with my order and your sending of a protective cushion! Soon, I will order a jumping mat from you! I am very happy to have called upon you and will not hesitate to talk about you if one of my friends needs your services! Best regards ***!!!

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Bernard G.

Published on 20/07/2015, 16:51 following a purchase from 06/04/2015

Good quality accessories and very good order + delivery time.

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Francoise C.

Published on 20/07/2015, 16:42 following a purchase from 13/04/2015

I have no issues, everything has always gone well, that's why I trust.

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Pierre B.

Published on 20/07/2015, 16:36 following a purchase from 27/04/2015

Deadlines respected.

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Corinne D.

Published on 20/07/2015, 16:24 following a purchase from 20/04/2015

Delivery made at the scheduled time. Perfect.

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Elisabeth R.

Published on 20/07/2015, 16:11 following a purchase from 01/06/2015

Delivery time respected and very fast, excellent trampoline, robust, assembly quite difficult, 3 people needed and assembly time much longer than indicated in the instructions! Very efficient telephone assistance.

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Laurent M.

Published on 20/07/2015, 16:10 following a purchase from 01/06/2015

Good responsiveness from the spare parts service.

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Broc M.

Published on 20/07/2015, 15:50 following a purchase from 06/04/2015

Solid material, easy to assemble, delivered on time. Perfect! However, the gadget for playing ball in the trampoline detaches too easily.

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Audrey T.

Published on 20/07/2015, 15:47 following a purchase from 01/06/2015

Good quality so far; assembly quite tedious alone, good and fast delivery service since the order, deadlines met.

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Delphine C.

Published on 20/07/2015, 15:35 following a purchase from 11/05/2015

Perfect!

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Christophe D.

Published on 20/07/2015, 15:34 following a purchase from 15/06/2015

All OK. Good product. Easy assembly, however, the tensioners of the safety net break easily (it's plastic!!! not normal..). Sorry.

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Raust L.

Published on 20/07/2015, 14:53 following a purchase from 01/06/2015

PERFECT!!! Nothing to complain about. Thank you. Best regards.

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Pascal C.

Published on 20/07/2015, 14:42 following a purchase from 25/05/2015

Our daughter does competitive gymnastics. She went through the fabric of our previous trampoline! We can therefore affirm that your material is really of very high quality. The only downside is the instructions and assembly explanations that must be thoroughly reviewed.

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Matthieu R.

Published on 20/07/2015, 14:40 following a purchase from 27/04/2015

Error on the ordered item.

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Response from France Trampoline Published on 29/04/2015

Hello Sir, we have taken your comment regarding the ordered anchoring kit into account. Indeed, your order suffered a package inversion with the carrier and you initially received a jumping mat. We sent you the correct item within 48 hours after we became aware of the problem, and the carrier picked up the incorrectly delivered package at the same time. We apologize for this inconvenience and sincerely believe we have resolved this issue as quickly as possible. We remain at your disposal. The France Trampoline team.

Stephane B.

Published on 20/07/2015, 14:21 following a purchase from 18/05/2015

Fast order and careful shipping. Website not clear enough.

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Daniel R.

Published on 20/07/2015, 14:12 following a purchase from 27/04/2015

very satisfied with the products and services

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