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M
Rating: 5 out of 5
Phone attention and quick email response with very good service
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
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A
Rating: 5 out of 5
I am satisfied, at all times they gave me security by keeping me informed about the status of the order, the delivery was very fast and both beds arrived in good condition.
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F
Rating: 5 out of 5
This trampoline has changed our lives. The kids use it every day for the past 2 months, whether after school or on weekends. They are always outside even when we can't take them to the park. The only downside is that the other garden toys are used much less!
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J
Rating: 5 out of 5
I am very satisfied. I wouldn't improve anything because it is already the best!
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A
Rating: 5 out of 5
Excellent service, fast and high-quality product.
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M
Rating: 5 out of 5
Very satisfied with the service: easy, agile, and punctual. Regarding the quality of the product, the packaging is very good and everything has arrived in perfect condition, but it will take time to be able to issue an evaluation on durability and resistance. Recommendable.
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J
Rating: 5 out of 5
The trampoline is amazing, the kids are delighted
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V
Rating: 5 out of 5
Perfect service and attention. Always available for any questions. The product arrived in Portugal on time and without any issues to report. I recommend.
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A
Rating: 5 out of 5
I am satisfied, very quick delivery and happy with the product.
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A
Rating: 5 out of 5
GOOD
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L
Rating: 5 out of 5
Serious site with a lot of choice, clear and precise explanations regarding trampoline ladders, fast delivery, product that corresponds very well to the description. No issues with assembly, the ladder fits perfectly to our trampoline.
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S
Rating: 5 out of 5
fast, effective telephone contact, good quality material
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R
Rating: 5 out of 5
I am extremely satisfied with this trampoline, it is beautiful, my grandson loves it and so do I. However, it takes two people to assemble it. Moreover, we can adapt games like trampo foot and the target and other things. It is very sturdy, I think it will last over time at least I am convinced of it. I recommend this trampoline but for children from 5 years old because you jump very high. Thank you to France Trampoline ***
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S
Rating: 5 out of 5
Perfect service! The telephone reception and order tracking were impeccable, the trampoline was received on the announced date (my son's birthday) and the surprise was significant! Trampoline received in perfect condition, clear instructions, quick assembly.... and it bounces now!!!
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L
Rating: 4 out of 5
Everything is fine, good materials and so far no problems.
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E
Rating: 5 out of 5
Fast delivery. Trampoline assembled easily and seems to be of very good quality. Solid structure, bounce appreciated by the children and moreover, it is quite pleasant to look at. +++
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I
Rating: 5 out of 5
The people who assisted us by phone were very nice and helpful. The trampoline arrived in three days. Honestly, I would recommend the product, we are delighted.
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A
Rating: 5 out of 5
Top delivery, fast and package of over 80kg dropped off by the delivery person at my home. Easy assembly, 3 hours nonetheless. Very satisfactory trampoline, already 1 month of frequent use. Suitable for both small and large.
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B
Rating: 4 out of 5
Product conforms to the order, of good quality. Assembly time, 5 hours alone. Chaotic delivery 10 days, an appointment was made and no one showed up and to get the second one, had to call three times.
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Response from France Trampoline
Hello, we thank you for your feedback. We are very pleased to see that the Jump'Up 460 trampoline meets your expectations. Regarding the delivery, we sincerely apologize for this issue. You should have contacted us on the first day of delivery so that we could contact the agency directly. After verification, the agency delivered within 48 hours after the first missed appointment and we remained within the maximum delay of 5 working days. We remain at your disposal. The France Trampoline team.
M
Rating: 5 out of 5
Product conforms to our expectations and delivered on time.
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F
Rating: 5 out of 5
- Explicit site, - Very good telephone contact for additional advice. - Fast delivery, - I had an issue with net ends, responsive and effective after-sales service. - Quality product.
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J
Rating: 5 out of 5
perfect
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J
Rating: 5 out of 5
Very complete site with ease of finding the right reference. The personalized contact after placing the order is very professional.
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S
Rating: 4 out of 5
wallet
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S
Rating: 5 out of 5
Excellent telephone reception, very good advice.
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V
Rating: 4 out of 5
quality of service very good and perfect delivery except the price of it too expensive in my eyes for replacement parts for customers who bought a trampoline from you.
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V
Rating: 5 out of 5
They have treated me very well, I had several doubts and they contacted me twice until everything was clear. The product is of quality. I have already recommended them. My experience was very good.
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B
Rating: 5 out of 5
The online order went very well and the delivery was also carried out by the carrier. The trampoline was well packaged. No problem regarding the use of the trampoline, it is quite large and sturdy.
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K
Rating: 5 out of 5
good advice and good listening to my needs. The delivery went well.
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P
Rating: 4 out of 5
Excellent trampoline, but delivery was poor... the delivery person was supposed to call before coming, he never did. We had to call several times and their delivery times are incompatible when you work. Eventually, the carrier agreed to come at 8 am one morning before we left for work to drop off the package.
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Response from France Trampoline
Hello, we thank you for your feedback on the Ovalie 430 trampoline. Regarding the delivery of the trampoline, we are pleased to see that you were able to find an arrangement with the carrier. However, the delivery people work during the week like you and it is necessary to plan a time of availability during a specific time slot during the week in order to receive your order properly. If you are not present during the day at your delivery address, you need to choose another delivery address where someone can receive your order during the day. We remain at your disposal. Sincerely, The France Trampoline team.
D
Rating: 4 out of 5
Quality materials delivered on time. But depalletized by the delivery person because there was no appropriate vehicle.
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Response from France Trampoline
Hello, we sincerely thank you for your positive feedback on the Jump'Up 390 trampoline and we wish you hours of family fun thanks to this trampoline. Regarding the delivery, the delivery person indeed has a significant truck because he needs such a vehicle to transport his packages and also to handle them easily with appropriate tools. We remain at your disposal. The France Trampoline team.
S
Rating: 5 out of 5
The packages arrived in good condition and within the announced delivery time. The trampoline is of good quality and our children are delighted. Only small downside, the assembly time, we doubled the time indicated in the instructions!
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O
Rating: 4 out of 5
Good contact, the quality is there. (even if a small plastic part broke quickly). The readability of the assembly instructions needs to be reviewed.
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L
Rating: 4 out of 5
Quality product, sturdy and easy to assemble. Only a small issue rather related to packaging but which was easily resolved by the very efficient after-sales service.
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V
Rating: 3 out of 5
Very good quality material, assembly instructions not clear at all, internet promotion that convinced us to buy, we clicked on it and in the end we couldn't benefit from the promotion because we had to enter a code in addition to the click... At the limit of commercial *** to my taste!!!
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Response from France Trampoline
Hello, we thank you for the positive feedback on your JUMP'UP 430 trampoline. Regarding the promotion in effect this May 2015, we offer the trampofoot accessory free with the code TRAMPOFOOT5. This type of internet offer (which can be found on many sites) must be applied in the designated box in the cart as indicated during the promotion. Indeed, without this, the item is not added to your order and our preparation service, which automatically receives orders, does not prepare this accessory if you have not validated the code. In such cases, we always offer the trampofoot for free (45€) but since there is a second shipment to be made by a national carrier, the shipping costs are at your expense (12€). We remain at your disposal. The France Trampoline team.
J
Rating: 4 out of 5
Very good product
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J
Rating: 4 out of 5
I am satisfied with the service, and yes, I will recommend you to others.
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J
Rating: 4 out of 5
very good service, but the small scratch/velcro to cover the tubes was missing!!
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A
Rating: 5 out of 5
Good serious performance
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N
Rating: 5 out of 5
PERFECT
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