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N
Rating: 5 out of 5
Quality material. Availability and responsiveness of the sales service. Fast shipping.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
All reviews
C
Rating: 5 out of 5
The materials provided are very serious and of high quality, you can see that it is made to last. Everything works very well and safely. However, we found the assembly very difficult, you really need to be very strong physically to succeed even by following the order given in the instructions. Stretching the trampoline is tedious, the tool provided is ridiculous, you need very good pliers to assemble the legs. But all that is forgotten because the trampoline is really great.
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A
Rating: 5 out of 5
Very happy with your product, even though today there is no longer the net with double door like I had before.
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C
Rating: 5 out of 5
Simple and effective
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V
Rating: 5 out of 5
Nothing to say, very good
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J
Rating: 5 out of 5
Very good purchase
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T
Rating: 5 out of 5
Great, good communication with the delivery person, deadlines respected and very fast shipping!
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P
Rating: 5 out of 5
Excellent material - very fast and well-packaged delivery
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S
Rating: 5 out of 5
You are satisfied with the product and the delivery
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P
Rating: 5 out of 5
Thank you for the customer service.
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L
Rating: 5 out of 5
Clear website, delivery without difficulty, product very easy to assemble, and super quality
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M
Rating: 3 out of 5
Good product but missing an elastic to attach the cover to the dome.
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Response from France Trampoline
Hello, Thank you for your feedback on our product, although we are sorry to hear that an elastic was missing to attach the cover to the dome. We apologize for this inconvenience. Please feel free to contact us by phone or email if you encounter similar issues in the future. We would be happy to send you an additional elastic if you still need it. Best regards, The France Trampoline team
M
Rating: 5 out of 5
Well-made site. Great choice of products
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S
Rating: 5 out of 5
Really very nice climbing structure my son is delighted 👍
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F
Rating: 5 out of 5
Very serious teams, package shipped quickly after a phone call from France trampoline to verify that the ordered item meets my expectations.
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F
Rating: 5 out of 5
No problems between ordering and delivery, good quality material.
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A
Rating: 5 out of 5
I was able to call customer service and modify my order before shipping. They were attentive and able to make these changes.
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S
Rating: 5 out of 5
Called for a warranty request due to a broken spring. Very pleasant to quickly have someone on the phone who speaks normally and is simple and efficient. That's why I order from you.
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T
Rating: 4 out of 5
The equipment itself is very satisfactory but an 80x60 pallet for putting 3m long boxes seems a bit tight to me and the boxes ended up a bit damaged during transport.
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S
Rating: 5 out of 5
Excellent products and after-sales service at France Trampoline. We are delighted with our trampoline purchased 7 years ago, which withstands wind, sun, and rain well. We also recently bought fixing brackets to replace the two we broke back then during installation. The after-sales service quickly provided us with the corresponding reference and delivery followed right after the order was placed. Nothing to complain about; it's perfect.
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E
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Everything is well explained on the site and the delivery is top-notch. The delivery person was on time and placed the pallet in the garage.
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A
Rating: 5 out of 5
Very good after-sales service, someone called me to tell me that I had ordered too many attachments and that he would refund the surplus, super nice!
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A
Rating: 5 out of 5
Very good product, looks solid and of good quality. The assembly was just laborious alone. It is better to have two people to assemble the 3m dome to avoid bar shearing during friction until they are assembled with the other elements. In some places, the plastic wrap around the metal bars got damaged. We'll see over time if this affects the strength of the bars. The hammock module is very popular with the children.
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I
Rating: 5 out of 5
Perfect
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É
Rating: 5 out of 5
Quality and speed Thank you very much!
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S
Rating: 5 out of 5
Very good. Fast, compliant and of quality. Efficient and quick customer service
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C
Rating: 5 out of 5
Excellent quality! Fast delivery!
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N
Rating: 5 out of 5
Order of spare parts via customer service. Very good telephone advice and prompt dispatch of products with impeccable delivery.
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G
Rating: 4 out of 5
Bought for 1 month, product seems solid.
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C
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
Precise advice possibility to exchange with a contact person
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S
Rating: 5 out of 5
very satisfied with my purchase
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A
Rating: 5 out of 5
Perfect
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C
Rating: 2 out of 5
After two uses, several attachments holding the net under the jumping net are unstitched... incomprehensible.
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Response from France Trampoline
Hello, We are sorry to hear about the problem you encountered with the attachments of your trampoline net after only two uses. To help us better understand the situation and resolve the issue, could you please provide us with photos of the problem by email at [email protected]? Best regards, The France Trampoline team
P
Rating: 5 out of 5
Delivered on time, broken ends were quickly resent. Not finished assembling yet, won't be used before the end of the year, the kids are not old enough yet.
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E
Rating: 5 out of 5
Perfect and quick.
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E
Rating: 5 out of 5
Perfect!
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B
Rating: 5 out of 5
Great 👍 my 7 and a half year old son loves his climbing dome, he spends a lot of time on it. However, the assembly was a bit laborious, we were two to set it up.
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D
Rating: 5 out of 5
Very satisfied, the site is clear and the products are of excellent quality. Our trampoline is 10 years old and hasn't budged!
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