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M
Rating: 5 out of 5
appreciable and friendly control call. Quick delivery even if it could have posed availability issues
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
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G
Rating: 4 out of 5
Quality of the commercial service impeccable. Received the trampoline on time. The quality of the product is even beyond my expectations. Solidness, finish, and beauty of the product are all there. Thank you
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C
Rating: 5 out of 5
Very good communication, information regarding an order that could not be fully processed was perfectly managed, we were able to get someone right away.
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W
Rating: 5 out of 5
Very satisfactory material as well as a good business relationship. The Oxygene series meets our expectations. Ease of use of the site for choosing the trampoline as well as for its purchase.
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K
Rating: 4 out of 5
Fast delivery, good product.
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M
Rating: 5 out of 5
Nothing to report. Quality material. Commercial service with a "order tracking" worthy of the name. Ultra-fast delivery as we requested (for a birthday gift) I recommend this site
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C
Rating: 5 out of 5
On Tuesday, May 22, the delivery company contacted us to set a date and time for delivery, so we agreed on an appointment with the delivery person for Wednesday, May 23 in the morning because we had a constraint in the afternoon starting at 3:30 PM -- we had to contact the delivery company again on May 23 at 2:00 PM because no delivery person had come, contacted again at 3:00 PM -- finally a call from the company at 3:45 PM announcing that the delivery person had arrived, he forced the gate to enter (electric gate opening in the French way) we had to manage to be present for the delivery - the delivery person did apologize for the delay otherwise trampoline OK
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S
Rating: 5 out of 5
Give a delivery time
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L
Rating: 4 out of 5
A big thank you for the fast delivery, the birthday was perfect. We chose a jumping up 250 trampoline, impeccable for children from 6 to 88 years old.
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S
Rating: 5 out of 5
Very good product delivered on time.
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A
Rating: 5 out of 5
Product okay but the color does not match the order
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S
Rating: 5 out of 5
Nothing to report
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D
Rating: 4 out of 5
Dear Sir/Madam, We apologize for this delivery issue. Our carrier is supposed to call each customer a few days in advance to establish a delivery time. Please know that during this busy period, our provider is doing its best to meet its commitments. Please accept our sincerest apologies for the inconvenience caused. We remain at your complete disposal by phone or email. Sincerely, The France Trampoline team.
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Response from France Trampoline
When ordering small items, 19€ for shipping is excessive, a more standard and cheaper carrier should be chosen. The ordering process is impeccable but I am very disappointed with the 2 sleeves received, made of very different fabric from the ones I already had. Customer support is very good but the last 2 people I spoke to on the phone did not give the same information, which is a shame. I will probably use the site again since I have a mischievous dog who decided to tear apart my trampoline, I am buying it piece by piece. That’s also why the 19€ shipping annoys me. I already bought a protective cover on *******, cheaper and without shipping costs (but less practical I admit, also less sturdy but under the dog's teeth, same result)
K
Rating: 4 out of 5
Nothing to report
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M
Rating: 5 out of 5
Everything went perfectly - from order taking to delivery. Only regret, that the net was not delivered with the trampoline due to stock shortage!
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Response from France Trampoline
Dear Sir/Madam, We thank you for your feedback and apologize for this delayed delivery due to a stock shortage of nets. Our restock of protective nets will take place in about ten days. Your net will be shipped on June 15. Please feel free to contact us to track your order. We thank you for your patience. Sincerely, The France Trampoline team.
J
Rating: 5 out of 5
Very efficient processing of the order and each delivery step.
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G
Rating: 5 out of 5
Nothing to report
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S
Rating: 5 out of 5
The carrier did not call to schedule a delivery appointment.
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F
Rating: 4 out of 5
Happy, the trampoline meets our expectations, we will see how it holds up in use. Thank you for the quick delivery.
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C
Rating: 5 out of 5
We are very satisfied with the service from France Trampoline. Very fast delivery, package in very good condition.
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J
Rating: 5 out of 5
Very good material, solid and reliable. Very fast delivery. Pure joy for the children!
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S
Rating: 5 out of 5
Fast delivery after making an appointment.
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A
Rating: 5 out of 5
Speed of order and delivery. Nothing to complain about.
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S
Rating: 4 out of 5
Fast shipping, ease of assembly
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R
Rating: 5 out of 5
I was completely satisfied with my order, from the phone call to customer service, through the website to delivery. Very good quality products. I recommend!!
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C
Rating: 5 out of 5
Order tracking is very clear, exemplary services.
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P
Rating: 4 out of 5
We are eagerly awaiting the safety net which will be delivered on June 15, thank you for everything, see you soon.
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B
Rating: 5 out of 5
Very good process. Quick responses. However, the carrier is not up to par. Package error during delivery.
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M
Rating: 5 out of 5
An assembly manual based on the different models of trampolines would have accelerated the assembly of the net.
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J
Rating: 4 out of 5
The site is very clear, the ongoing promotions are well explained. I am waiting for my order placed 10 days ago with an announced availability for 3 weeks.
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G
Rating: 5 out of 5
From purchase to delivery, everything went smoothly. I am very satisfied with the service.
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Y
Rating: 5 out of 5
Very good commercial service that responded very quickly to the message.
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M
Rating: 5 out of 5
Very competent and friendly contact person
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J
Rating: 4 out of 5
Site easy to use because it is clear
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B
Rating: 5 out of 5
Customer service in France - efficient and attentive - Quality of the trampoline top
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S
Rating: 5 out of 5
I am very satisfied. The contact with the sales agent was excellent. Fast delivery. I will recommend your site and your services and will reuse them personally.
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D
Rating: 4 out of 5
The online process is clear.
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S
Rating: 5 out of 5
Deadline respected, easy assembly, very good quality
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V
Rating: 5 out of 5
Phone advice: perfect. Speed of dispatch: perfect Product received: perfect So everything is perfect!!
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R
Rating: 5 out of 5
Easy and quick phone order. The trampoline was delivered on time. The product is of very good quality.
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