Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

All reviews

Killian P.

Published on 26/06/2023 à 09h18 following a purchase from 03/06/2023

Assembly, very well explained, fast delivery

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Brigitte F.

Published on 25/06/2023 à 21h45 following a purchase from 05/06/2023

Excellent from order to customer service. Thank you for your professionalism.

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François A.

Published on 25/06/2023 à 21h30 following a purchase from 04/06/2023

Perfect service

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Paul S.

Published on 25/06/2023 à 20h49 following a purchase from 03/06/2023

Very good

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David P.

Published on 25/06/2023 à 12h57 following a purchase from 28/05/2023

Excellent trampoline, easy to assemble, the only downside is the assembly of the safety net where it needs to be installed in the right direction to be set up

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Cat B.

Published on 25/06/2023 à 12h14 following a purchase from 02/06/2023

Order and receipt very fast, well packaged

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Markus S.

Published on 25/06/2023 à 08h28 following a purchase from 13/05/2023

Everything is fine

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Julien G.

Published on 24/06/2023 à 17h41 following a purchase from 31/05/2023

Everything was perfect!! I even received a call regarding the order and the compatibility of the jumping mat with the existing structure

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Didier O.

Published on 24/06/2023 à 11h54 following a purchase from 03/04/2023

Assembly a bit complicated after a few uses, one arch broke, others are bent

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Ludovic D.

Published on 23/06/2023 à 17h55 following a purchase from 24/05/2023

The site is clear with information that can be found quickly. The order is easy to place and the shipping is very fast. Moreover, the customer service is also very responsive and accommodating.

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Ahmed E.

Published on 23/06/2023 à 14h42 following a purchase from 25/05/2023

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Nicole C.

Published on 23/06/2023 à 11h29 following a purchase from 01/06/2023

Super quality product, fast delivery, pure happiness

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Hervé B.

Published on 23/06/2023 à 10h50 following a purchase from 02/06/2023

Fast and efficient!

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Claire C.

Published on 23/06/2023 à 09h31 following a purchase from 01/06/2023

Very happy with this second product, my two little girls are very happy with this new equipment. Very nice quality.

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Lara D.

Published on 22/06/2023 à 21h53 following a purchase from 01/06/2023

Very fast shipping and product meets expectations. However, the shipping costs are very high. It's a shame that the Mondial Relay option is not available for Belgium

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Katia C.

Published on 22/06/2023 à 10h15 following a purchase from 01/06/2023

Nothing to say, meets expectations

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Hans C.

Published on 22/06/2023 à 09h35 following a purchase from 07/05/2023

Flawless processing. Very good material. Perfect description and assembly instructions. Definitely recommend!

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Guylène N.

Published on 22/06/2023 à 09h20 following a purchase from 01/06/2023

Delivery speed

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François L.

Published on 21/06/2023 à 20h52 following a purchase from 29/05/2023

excellent service no criticism

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Brigitte F.

Published on 21/06/2023 à 19h31 following a purchase from 22/05/2023

EXCELLENT From the order to customer service, I am amazed by such professionalism. Thank you for your phone reception and your speed in sending spare parts.

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Bruno M.

Published on 21/06/2023 à 19h23 following a purchase from 31/05/2023

Nothing to say. Perfect

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Gebhard S.

Published on 21/06/2023 à 16h21 following a purchase from 08/05/2023

Very helpful knowledgeable staff. The carrier for the delivery of the goods was not good. The pallet was far too short for the longer parts.

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Betty M.

Published on 21/06/2023 à 15h21 following a purchase from 31/05/2023

Gift for a birthday very satisfied with the use he is having fun with this trampoline scooter

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Sylvain J.

Published on 21/06/2023 à 15h14 following a purchase from 30/05/2023

Good 👍

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Lucie C.

Published on 21/06/2023 à 14h10 following a purchase from 13/05/2023

Very good

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Mickael S.

Published on 21/06/2023 à 13h57 following a purchase from 27/05/2023

The jumping mat for the trampoline seems to be good but given the price, I thought the springs would be included! Disappointment upon opening the package, that's why I won't give more stars.

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Response from France Trampoline Published on 30/05/2023

Hello, Thank you for sharing your opinion regarding the jumping mat for the trampoline that you purchased. We are pleased to learn that you find the jumping mat of good quality. We understand your disappointment, but we would like to emphasize that it is mentioned on each product sheet that the springs are not included. We do our best to provide complete and transparent information about our products to avoid any confusion during the purchase. We are always at your disposal if you have any other questions or additional concerns. Best regards, The customer service team

Edwige V.

Published on 21/06/2023 à 12h43 following a purchase from 29/05/2023

Top. Thank you

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François D.

Published on 21/06/2023 à 12h30 following a purchase from 30/05/2023

Fast delivery and compliant products, thank you

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Teddy T.

Published on 21/06/2023 à 11h36 following a purchase from 29/05/2023

Trampoline delivered damaged: two twisted and crushed structure bars. Called customer service, but no technician available, just a salesperson asking me to call back later. I had to redo the two structure bars myself with a mallet, grinder, and metal drill..

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Response from France Trampoline Published on 02/06/2023

Hello Sir, We are sorry to hear that you encountered a problem with your delivery. We tried to trace your call, however, we cannot find any record of it. Could you please tell us what day and at what time you called us? We always strive to call back our customers whether it is for a simple product question or for after-sales service. We have also just left you a voicemail to check in. Please feel free to contact us again by email or phone to make your complaint. We are open from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. Best regards, The France Trampoline team

Pascal H.

Published on 21/06/2023 à 11h19 following a purchase from 31/05/2023

Excellent, fast, very good quality

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Leandro C.

Published on 21/06/2023 à 10h43 following a purchase from 06/05/2023

True professionals. Technical assistance in managing the order was perfect. Absolutely to be recommended.

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Ariadna I.

Published on 20/06/2023 à 20h17 following a purchase from 26/05/2023

High-quality products, it's not cheap but I am delighted with the result. Highly recommended.

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Florence F.

Published on 20/06/2023 à 18h12 following a purchase from 18/05/2023

Perfect 😊

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Luka E.

Published on 20/06/2023 à 17h57 following a purchase from 26/05/2023

I ordered a cover and springs and there are no springs

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Response from France Trampoline Published on 30/05/2023

Hello, Thank you for sharing your opinion regarding your order of cover and springs for the trampoline. We are sorry if you were disappointed to find that there were no springs included in your package. We would like to clarify that on the product sheet, it is specified that the springs are sold separately and are not included with the cover. If you need additional springs, our customer service team is available to help you choose the springs compatible with your trampoline. We thank you for your understanding and your feedback. Best regards, The customer service team

Gwenvael C.

Published on 20/06/2023 à 17h48 following a purchase from 28/05/2023

Nothing to say, everything is perfect

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Laure M.

Published on 20/06/2023 à 15h29 following a purchase from 29/05/2023

Very good phone contact

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Emmanuel J.

Published on 20/06/2023 à 13h46 following a purchase from 30/05/2023

Fantastic equipment like in the gym, fast delivery and without damage. However, assembly is tedious and two pieces were missing. The after-sales service sent me the missing pieces quickly but they were not identical to those they replaced. I am satisfied and recommend the brand and online purchase.

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Doriane C.

Published on 20/06/2023 à 13h28 following a purchase from 29/05/2023

Order received super fast, trampoline quality is top-notch, just a small downside on the welds with the hoop

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Emmanuelle P.

Published on 20/06/2023 à 11h48 following a purchase from 30/05/2023

Perfect and the customer service is just incredible! They did everything to ensure I received the product before my son's birthday. They even took the care to call the carrier. It's so rare! I am delighted

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Corinne H.

Published on 20/06/2023 à 11h44 following a purchase from 30/05/2023

Very good. Product conforms and adapted.

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