/10
★★★★★
based on 9733 reviews published
★★★★★
based on 9733 reviews published
Latest customer reviews
5
/5
★★★★★
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Michel D.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Michel D.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
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Michel D.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Just perfect!
Jean D.
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Answer from Freezedried & Co
Thanks for your comment! Have a nice day 😉 The Lyo team
5
/5
★★★★★
Second order on the site, always top! Although the colissimo tracking was missed by the post office... In the end, the parcel was delivered to the relay point on time. After 1 call to find out where things stood, a person answered without waiting. Very understanding person, who gave me answers within 10 minutes of our telephone conversation. Parcel in good condition, clean packaging, with stuffing to prevent deterioration. Perfect user experience
Lucas R.
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Answer from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for this comprehensive review 🙂
5
/5
★★★★★
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Hugo D.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Hugo D.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
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Hugo D.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
3
/5
★★★☆☆
All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.
Hugo R.
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Answer from Freezedried & Co
Thank you for your feedback and sorry about this incident. We did indeed have a stock error, you could order the reference but it was out of stock. My colleagues made the necessary arrangements. We thank you for your understanding and wish you a pleasant trek. The Lyo team
5
/5
★★★★★
Products available and fast shipping.
Jean B.
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Answer from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
5
/5
★★★★★
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Antoine R.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Antoine R.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
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Antoine R.
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Thanks for the note ????? 🙂 The Lyo team
2
/5
★★☆☆☆
The vacuum-packed survival rations arrived pierced, so they won't keep well. Better packaging would be much appreciated! Fast delivery though.
Julie D.
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Answer from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. Could you please tell us which part number is damaged? If possible, could you send us a photo so that we can understand the incident. My colleagues will then be able to get back to you with a solution. e-mail address team(at)lyophilise.com. The Lyo team
5
/5
★★★★★
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Guillaume B.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Guillaume B.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
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Guillaume B.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Third party order impossible to comment
Nicolas T.
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Answer from Freezedried & Co
Thanks anyway for your opinion 🙂 The Lyo team
5
/5
★★★★★
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Julie M.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Julie M.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
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Julie M.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
4
/5
★★★★☆
Fast shipping.
Lucia G.
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Answer from Freezedried & Co
Thank you for your feedback! The Lyo team
5
/5
★★★★★
As I had no news of my order 3 days after placing it, I contacted customer service who told me that one of the items was missing to finalize the shipment. I was immediately offered to choose a replacement dish, making it clear that the difference in price would be charged to them. The shipping method was also changed at no extra cost to make up for the delay, and I received my parcel the next day with a free cereal bar. What more could you ask for!
Jean P.
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Answer from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues 🙂 The Lyo Team
5
/5
★★★★★
Quality and speed of order processing.
Nicolas M.
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Answer from Freezedried & Co
Thank you for your comment! Have a nice day 😉 The Lyo team
5
/5
★★★★★
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Laurent L.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Laurent L.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
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Laurent L.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Quick delivery, packaging ok Product conforms
Laurent R.
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Answer from Freezedried & Co
Thank you for your confidence 🙂 The Lyo team
5
/5
★★★★★
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Pierre D.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team
5
/5
★★★★★
Pierre D.
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Answer from Freezedried & Co
Thanks for the note ????? 🙂 The Lyo team