Latest customer reviews

5 /5

★★★★★

Top-notch, even if there are often products out of stock unfortunately.

Camille D.

01/06/2022 at 10h22

Translated review

Answer from Freezedried & Co

02/06/2022

Thank you for your feedback and loyalty. We are indeed experiencing some delays in restocking. If you are ever looking for a particular product, please do not hesitate to contact us, we can direct you to a selection of products or inform you of restocking dates. You can also be notified of the availability of items on the way by registering for availability alerts on the product page. The Lyo Team

4 /5

★★★★☆

-

Pierre P.

01/06/2022 at 10h21

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for the note ????? 🙂 The Lyo team

4 /5

★★★★☆

Pierre P.

01/06/2022 at 10h21

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for the note ????? 🙂 The Lyo team

4 /5

★★★★☆

-

Pierre P.

01/06/2022 at 10h21

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Good products and fast service

Guillaume R.

31/05/2022 at 11h49

Translated review

Answer from Freezedried & Co

01/06/2022

Thank you for your feedback. The Lyo team 🙂

4 /5

★★★★☆

Well-packaged parcel with a note about the reuse of certain boxes that can still be used a 2nd time. This approach is very much appreciated

Guillaume M.

31/05/2022 at 10h38

Translated review

Answer from Freezedried & Co

01/06/2022

Thank you for your feedback. The Lyo team 🙂

5 /5

★★★★★

Very good contact with customer service, quick and efficient response.

Alejandro M.

31/05/2022 at 10h06

Translated review

Answer from Freezedried & Co

01/06/2022

Thanks for your feedback, we'll pass it on to our great customer service colleagues 🙂 The Lyo Team

4 /5

★★★★☆

+ The speed, possibility of reduction with codes promos! The choice... - unavailable" products should be clearly identified (before clicking on the card)...

Julie T.

31/05/2022 at 09h32

Translated review

Answer from Freezedried & Co

01/06/2022

Thank you for your feedback. For all foodstuffs and non-declined materials, a red cross indicates when the product is not in stock, with the words "not available in stock" in red, so you don't have to click on the product sheet? That said, we are working on developing filters to show only products in stock. We wish you a nice day. The Lyo team

5 /5

★★★★★

Fast delivery, fair prices

Guillaume D.

31/05/2022 at 07h33

Translated review

Answer from Freezedried & Co

01/06/2022

Thanks for your comment! Have a nice day 😉 The Lyo team

2 /5

★★☆☆☆

I've always given them 5 stars but this time I'm taking off: - 1 star because the choice of freeze-dried dishes was poor (few available); - 1 star because each freeze-dried dish cost almost 2 euros between my two orders (1 month); - 1 star because some freeze-dried dishes were out of stock in 09/2022, i.e. barely 4 months of potential. I'm really disappointed with this last order.

Lucas D.

30/05/2022 at 18h36

Translated review

Answer from Freezedried & Co

31/05/2022

Thank you for your feedback. We have a lot of stock turnover on freeze-dried meals, so we don't have short dates, and if we do, they are put back with a date clearly indicated. Could you please send us the recipe in question to team(at) lyophilise.com? If possible, a photo of the date and batch number, so that we can compensate you and check with our supplier. Concerning the choice of freeze-dried products, you may prefer a single brand, but don't hesitate to vary to discover new flavors and widen your choice among our hundreds of recipes. We'll be happy to help you choose. As for the price increase, for this French brand there is indeed a price increase applied by the manufacturer to cover real costs (packaging, ingredients, manufacturing...). We try to respect the public selling prices of our suppliers and, like you, we notice increases. We hope you will understand that we are unable to cover these increases. We are sincerely sorry about your last experience, with events beyond our control. We hope to see you again on our site. The Lyo Team

5 /5

★★★★★

Products in stock. Huge choice. Order processed quickly.

Theo P.

30/05/2022 at 12h52

Translated review

Answer from Freezedried & Co

31/05/2022

The Lyo team thanks you for this nice review 😉

5 /5

★★★★★

I really appreciated being able to modify an order to receive it more quickly. I've placed three orders and received them well. The parcels are received in good condition and the products are well protected. I'm very satisfied.

Theo R.

30/05/2022 at 12h32

Translated review

Answer from Freezedried & Co

31/05/2022

Thank you for your trust and loyalty 🙂 The Lyo team

5 /5

★★★★★

Great choice and speed.

Julie P.

30/05/2022 at 11h25

Translated review

Answer from Freezedried & Co

31/05/2022

Thank you for your confidence 🙂 The Lyo team

5 /5

★★★★★

-

Carmen M.

30/05/2022 at 11h11

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Carmen M.

30/05/2022 at 11h11

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Carmen M.

30/05/2022 at 11h11

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Clear, intuitive, intelligent site

Hugo P.

30/05/2022 at 10h25

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for your feedback, we'll pass it on to our super colleagues in the web department 🙂 The Lyo Team

5 /5

★★★★★

Very responsive

Jean M.

30/05/2022 at 10h21

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for your comment! Have a nice day 😉 The Lyo team

5 /5

★★★★★

Great service. Very nice contacts.

Lucie D.

30/05/2022 at 09h40

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for your feedback, we'll pass it on to our super colleagues in the web department 🙂 The Lyo Team

5 /5

★★★★★

-

Pierre D.

30/05/2022 at 09h32

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Pierre D.

30/05/2022 at 09h32

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Pierre D.

30/05/2022 at 09h32

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Pierre P.

30/05/2022 at 09h22

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Pierre P.

30/05/2022 at 09h22

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Pierre P.

30/05/2022 at 09h22

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Very reliable and always willing to listen and make suggestions when problems arise.

Jean M.

30/05/2022 at 09h22

Translated review

Answer from Freezedried & Co

31/05/2022

Thank you for your feedback. The Lyo team 🙂

5 /5

★★★★★

Great customer service!

Claire R.

30/05/2022 at 07h56

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for your feedback, we'll pass it on to our great customer service colleagues 🙂 The Lyo Team

5 /5

★★★★★

This is my second order and i received it very quickly and well packaged.

Verified Buyer

29/05/2022 at 15h20

Answer from Freezedried & Co

29/05/2022

Thank you for your trust and loyalty 🙂 The Freezedried & Co team

5 /5

★★★★★

-

Nicolas P.

29/05/2022 at 09h26

Translated review

Answer from Freezedried & Co

30/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Nicolas P.

29/05/2022 at 09h26

Translated review

Answer from Freezedried & Co

30/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Nicolas P.

29/05/2022 at 09h26

Translated review

Answer from Freezedried & Co

30/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

And if I've been a customer for so long, it's because I'm satisfied (la palisse) 😉

James J.

28/05/2022 at 19h00

Translated review

Answer from Freezedried & Co

30/05/2022

Thank you for your trust, loyalty and for this review ????? 🙂 The Lyo team

5 /5

★★★★★

-

Alejandro L.

28/05/2022 at 17h21

Translated review

Answer from Freezedried & Co

30/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Alejandro L.

28/05/2022 at 17h21

Translated review

Answer from Freezedried & Co

30/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Alejandro L.

28/05/2022 at 17h21

Translated review

Answer from Freezedried & Co

30/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Michel L.

28/05/2022 at 14h17

Translated review

Answer from Freezedried & Co

30/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Michel L.

28/05/2022 at 14h17

Translated review

Answer from Freezedried & Co

30/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Michel L.

28/05/2022 at 14h17

Translated review

Answer from Freezedried & Co

30/05/2022

Thanks for the note ????? 🙂 The Lyo team

4 /5

★★★★☆

Fast delivery but a freeze-dried bag from my order turned out to be no longer available and the company replaced it with another bag (from another brand) without asking my opinion. Personally, I would have preferred them to ask me which freeze-dried product I wanted as a replacement.... because tastes and colors are different ^^.

Elise B.

28/05/2022 at 11h45

Translated review

Answer from Freezedried & Co

30/05/2022

Thank you for your feedback. We had a stock error on the recipe concerned. My colleagues replaced it with an equivalent recipe so as not to penalize your order and so that it could be dispatched quickly. We usually take the time to warn you, but with the activity before Ascension Day, we tried to be as quick as possible. We apologize for the inconvenience. We hope to see you again on our site. The Lyo team

2 /5

★★☆☆☆

Not delivered to the right place

Hugo B.

28/05/2022 at 11h25

Translated review

Answer from Freezedried & Co

30/05/2022

Thank you for your feedback. This can happen when a relay point is saturated, and the carrier redirects the parcel to another point in the network. Sorry for the inconvenience, this relay point is closed on Mondays? If you have any problems collecting your parcel, or if your order is urgent, please don't hesitate to call us directly, and my colleagues in customer service will suggest alternatives. We wish you a pleasant day and look forward to hearing from you. 02 97 87 23 73

Company name	Freezedried & Co
Address	6 bis, rue du sous-marin Venus 56100 Lorient
Phone	+33297872373
Email	[email protected]
Company number	RCS LORIENT 520 007 543 00041
Website	https://www.freezedriedandco.com/