★★★★★
based on 11218 reviews published
Latest customer reviews
1) Delicious sterilized prepared meals! Well done! 2) 1-liter water pouch / not great! Advantage: very light; disadvantage: not transparent; causes problems when filling! And the cap is not suitable for hiking; it would have been better to have a cap from which you can drink directly. 3) 10-liter water pouch: not great / seems fragile, we will see over time and especially, no existing fixation type 'eyelet' to be able to hang it... it's really a shame!
Fast delivery, easy payment, readable site. I recommend
Top
Range is good, but I wasn't given any tracking information at all which resulted in very inconvenient delays. When I reached out the response was reasonably fast, and part of the issue was the postal system where I live, but I really think tracking details should be automatically sent as soon as the order goes out.
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
Delivery not possible as allegedly no one was reachable - DPD. No response from the supplier and no refund so far.
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
Reliable products
It was a first for me. I bought the 5-day hiking pack which includes a mix of products that allowed me to discover several brands. I loved everything. I didn't eat the desserts (chocolate creams) because even in everyday life I don't like that but they are surely as good as the rest.
VERY SATISFIED WITH MY LAST ORDER WHETHER IT BE PRODUCTS OR PRICES BRAVO TO LYOPHILISE&CO
Perfectly meets my needs.
Perfect, very satisfactory!
I have not received my delivery until today!
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
Very satisfied with my order.
Super everything received and quickly
Reactive, good advice and quality products
Thank you to the whole team, as usual always very helpful, serious and with a smile Jean-Sebastien
Excellent! Very good tasty and original products.
Good products more or less tasty depending on tastes. Make a pricing effort on an order of several products
Everything as planned
Reception of the products very ok. However, not satisfied with the rigid return conditions in case of dissatisfaction, to be taken into account in advance
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
Wide range of products, at all prices. Easy to place an order, several payment methods offered. Careful delivery very fast, at a relay point. The received products are of good quality and conform to their description. I recommend this site.
Fast delivery!
Ultra fast delivery, careful, top quality product, impossible to ask for better
Cheaper than buying local, good selection and quick delivery.
Ok
No response to my email regarding the gift indicated on the site and not received
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive a response to your email regarding the gift. We have just replied to your email.
Best regards,
The Lyophilise & Co team
Slightly late shipping, nothing to report for the rest, good products.
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Second purchase at Lyophilise and I am still very satisfied. Great choice. Competitive prices. Very well packaged parcel.
I didn't think it would be a big deal, but it pleasantly surprised me. The only thing is you have to be careful with the amounts of water you add; sometimes it gets too watery and other times too thick. But if you add the water gradually, you can control it better to suit your taste.
Practical, light, well-sized portion for a meal. The few meals tasted are relatively good and provide good comfort during long hikes. I highly recommend these products.
Very excited to use it.
I am satisfied with the freeze-dried meals I bought (except for the powdered ones which I am less a fan of in the final result) on this site for my trip abroad. It helped me a lot. I also took some cereal bars, which I have barely tasted so far, so it's hard to give an opinion.
Quality and speed! Whenever I have bought here, my order has arrived on time. Extraordinary variety and quality of food. I recommend it 1000%
Super reliable site. Even in case of problems, the human is available, competent, attentive, and efficient. It's so rare!!! Especially keep this quality.
I ordered some items expecting that i'll get items with a long shelf life, instead I got items that were only viable for a couple months, very dissapointed.
I’m sorry for the disappointment!
The items you selected are from our hiking/expedition range (designed to be light and ready-to-eat soon), which typically have shorter best-before dates. We also carry a dedicated long-life / emergency food selection with multi-year shelf lives, here: https://www.freezedriedandco.com/471-long-life-foods
If you’re building a reserve, that’s the section you want.
If your items are unopened, we can arrange a return/exchange for products from the long-life range.
For next time: on the site, look for the “Long Life Foods” category and check the shelf-life filter on each product page.
Great service and quality product. However, the delivery via Chronopost is a disaster
Thank you very much for your positive feedback on our service and the quality of our products. Unfortunately, we do not always have control over what happens once the package is shipped, but we regularly pass on this feedback to improve the service. Do not hesitate to contact our customer service for any issues.
First time using freeze-dried products and I am delighted! I recommend!
Order processed very quickly and careful packaging and good delivery tracking. Perfection
Excellent
Fast and careful shipping. Prices are among the best on the market. I bought a tent and a sleeping bag.