★★★★★
based on 11669 reviews published
Latest customer reviews
Fast, smooth delivery
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On-time delivery, a wide range of products sold, not just meals, and competition from those who see themselves as leaders in the outdoor market!!! the only downside is the relatively long lead time for restocking certain brands of freeze-dried meals.
Very clear website Easy ordering Fast delivery Everything's OK
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Just perfect!
Second order on the site, always top! Although the colissimo tracking was missed by the post office... In the end, the parcel was delivered to the relay point on time. After 1 call to find out where things stood, a person answered without waiting. Very understanding person, who gave me answers within 10 minutes of our telephone conversation. Parcel in good condition, clean packaging, with stuffing to prevent deterioration. Perfect user experience
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All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.
Products available and fast shipping.
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The vacuum-packed survival rations arrived pierced, so they won't keep well. Better packaging would be much appreciated! Fast delivery though.
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Third party order impossible to comment
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Fast shipping.
As I had no news of my order 3 days after placing it, I contacted customer service who told me that one of the items was missing to finalize the shipment. I was immediately offered to choose a replacement dish, making it clear that the difference in price would be charged to them. The shipping method was also changed at no extra cost to make up for the delay, and I received my parcel the next day with a free cereal bar. What more could you ask for!
Quality and speed of order processing.
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Quick delivery, packaging ok Product conforms