Latest customer reviews

5 /5

★★★★★

-

Guillaume L.

02/06/2022 at 12h12

Translated review

Answer from Freezedried & Co

03/06/2022

Many thanks 🙂 The Lyophilise & Co team

5 /5

★★★★★

Guillaume L.

02/06/2022 at 12h12

Translated review

Answer from Freezedried & Co

03/06/2022

Many thanks 🙂 The Lyophilise & Co team

5 /5

★★★★★

-

Guillaume L.

02/06/2022 at 12h12

Translated review

Answer from Freezedried & Co

03/06/2022

Many thanks 🙂 The Lyophilise & Co team

5 /5

★★★★★

Impeccable order tracking. Fast shipping. Quality of products offered.

Anais M.

02/06/2022 at 10h35

Translated review

Answer from Freezedried & Co

03/06/2022

Thanks for your feedback, we'll pass it on to our great logistics colleagues 🙂 The Lyo team

5 /5

★★★★★

-

James S.

02/06/2022 at 10h01

Translated review

Answer from Freezedried & Co

03/06/2022

Thanks for the note! The Lyophilise & Co team

5 /5

★★★★★

James S.

02/06/2022 at 10h01

Translated review

Answer from Freezedried & Co

03/06/2022

Thanks for the note! The Lyophilise & Co team

5 /5

★★★★★

-

James S.

02/06/2022 at 10h01

Translated review

Answer from Freezedried & Co

03/06/2022

Thanks for the note! The Lyophilise & Co team

1 /5

★☆☆☆☆

To this day I still haven't received my parcel.

Youssef M.

02/06/2022 at 09h20

Translated review

Answer from Freezedried & Co

03/06/2022

Hello, We're very sorry about the delivery problem with your order. The parcel was sent the day after your order was placed, but the tracking system indicates that it was delivered to a different relay point than the one you originally chose. Following an inquiry with the carrier, they have sent us a proof of delivery which we are sending you by email. Yours sincerely, the Lyo Team

5 /5

★★★★★

Top-notch customer service

Guillaume D.

02/06/2022 at 08h16

Translated review

Answer from Freezedried & Co

03/06/2022

Many thanks for your feedback. The Lyophilise & Co team

5 /5

★★★★★

Products easy to find on the site. Good products.

Sophie D.

01/06/2022 at 19h41

Translated review

Answer from Freezedried & Co

02/06/2022

We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment 🙂

5 /5

★★★★★

Perfect packaging, sturdiness and speed

Jean P.

01/06/2022 at 19h17

Translated review

Answer from Freezedried & Co

02/06/2022

Thank you for your feedback! The Lyo team

5 /5

★★★★★

Responsiveness, reliability and quality.

Charlotte M.

01/06/2022 at 18h15

Translated review

Answer from Freezedried & Co

02/06/2022

The Lyo team thanks you for this nice review 😉

5 /5

★★★★★

-

Laurent B.

01/06/2022 at 17h38

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Laurent B.

01/06/2022 at 17h38

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Laurent B.

01/06/2022 at 17h38

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

The order was dispatched quickly and the contents are exactly what we ordered.

Nicolas D.

01/06/2022 at 13h21

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for your comment! Have a nice day 😉 The Lyo team

5 /5

★★★★★

Everything good, good communication before the order, easy to pay, delivery on time Only the tracking number was not provided

Charlotte P.

01/06/2022 at 11h04

Translated review

Answer from Freezedried & Co

02/06/2022

Thank you for your return of experience. The Freezedried & Co team

5 /5

★★★★★

Top-notch, even if there are often products out of stock unfortunately.

Camille D.

01/06/2022 at 10h22

Translated review

Answer from Freezedried & Co

02/06/2022

Thank you for your feedback and loyalty. We are indeed experiencing some delays in restocking. If you are ever looking for a particular product, please do not hesitate to contact us, we can direct you to a selection of products or inform you of restocking dates. You can also be notified of the availability of items on the way by registering for availability alerts on the product page. The Lyo Team

4 /5

★★★★☆

-

Pierre P.

01/06/2022 at 10h21

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for the note ????? 🙂 The Lyo team

4 /5

★★★★☆

Pierre P.

01/06/2022 at 10h21

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for the note ????? 🙂 The Lyo team

4 /5

★★★★☆

-

Pierre P.

01/06/2022 at 10h21

Translated review

Answer from Freezedried & Co

02/06/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Good products and fast service

Guillaume R.

31/05/2022 at 11h49

Translated review

Answer from Freezedried & Co

01/06/2022

Thank you for your feedback. The Lyo team 🙂

4 /5

★★★★☆

Well-packaged parcel with a note about the reuse of certain boxes that can still be used a 2nd time. This approach is very much appreciated

Guillaume M.

31/05/2022 at 10h38

Translated review

Answer from Freezedried & Co

01/06/2022

Thank you for your feedback. The Lyo team 🙂

5 /5

★★★★★

Very good contact with customer service, quick and efficient response.

Alejandro M.

31/05/2022 at 10h06

Translated review

Answer from Freezedried & Co

01/06/2022

Thanks for your feedback, we'll pass it on to our great customer service colleagues 🙂 The Lyo Team

4 /5

★★★★☆

+ The speed, possibility of reduction with codes promos! The choice... - unavailable" products should be clearly identified (before clicking on the card)...

Julie T.

31/05/2022 at 09h32

Translated review

Answer from Freezedried & Co

01/06/2022

Thank you for your feedback. For all foodstuffs and non-declined materials, a red cross indicates when the product is not in stock, with the words "not available in stock" in red, so you don't have to click on the product sheet? That said, we are working on developing filters to show only products in stock. We wish you a nice day. The Lyo team

5 /5

★★★★★

Fast delivery, fair prices

Guillaume D.

31/05/2022 at 07h33

Translated review

Answer from Freezedried & Co

01/06/2022

Thanks for your comment! Have a nice day 😉 The Lyo team

2 /5

★★☆☆☆

I've always given them 5 stars but this time I'm taking off: - 1 star because the choice of freeze-dried dishes was poor (few available); - 1 star because each freeze-dried dish cost almost 2 euros between my two orders (1 month); - 1 star because some freeze-dried dishes were out of stock in 09/2022, i.e. barely 4 months of potential. I'm really disappointed with this last order.

Lucas D.

30/05/2022 at 18h36

Translated review

Answer from Freezedried & Co

31/05/2022

Thank you for your feedback. We have a lot of stock turnover on freeze-dried meals, so we don't have short dates, and if we do, they are put back with a date clearly indicated. Could you please send us the recipe in question to team(at) lyophilise.com? If possible, a photo of the date and batch number, so that we can compensate you and check with our supplier. Concerning the choice of freeze-dried products, you may prefer a single brand, but don't hesitate to vary to discover new flavors and widen your choice among our hundreds of recipes. We'll be happy to help you choose. As for the price increase, for this French brand there is indeed a price increase applied by the manufacturer to cover real costs (packaging, ingredients, manufacturing...). We try to respect the public selling prices of our suppliers and, like you, we notice increases. We hope you will understand that we are unable to cover these increases. We are sincerely sorry about your last experience, with events beyond our control. We hope to see you again on our site. The Lyo Team

5 /5

★★★★★

Products in stock. Huge choice. Order processed quickly.

Theo P.

30/05/2022 at 12h52

Translated review

Answer from Freezedried & Co

31/05/2022

The Lyo team thanks you for this nice review 😉

5 /5

★★★★★

I really appreciated being able to modify an order to receive it more quickly. I've placed three orders and received them well. The parcels are received in good condition and the products are well protected. I'm very satisfied.

Theo R.

30/05/2022 at 12h32

Translated review

Answer from Freezedried & Co

31/05/2022

Thank you for your trust and loyalty 🙂 The Lyo team

5 /5

★★★★★

Great choice and speed.

Julie P.

30/05/2022 at 11h25

Translated review

Answer from Freezedried & Co

31/05/2022

Thank you for your confidence 🙂 The Lyo team

5 /5

★★★★★

-

Carmen M.

30/05/2022 at 11h11

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Carmen M.

30/05/2022 at 11h11

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Carmen M.

30/05/2022 at 11h11

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Clear, intuitive, intelligent site

Hugo P.

30/05/2022 at 10h25

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for your feedback, we'll pass it on to our super colleagues in the web department 🙂 The Lyo Team

5 /5

★★★★★

Very responsive

Jean M.

30/05/2022 at 10h21

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for your comment! Have a nice day 😉 The Lyo team

5 /5

★★★★★

Great service. Very nice contacts.

Lucie D.

30/05/2022 at 09h40

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for your feedback, we'll pass it on to our super colleagues in the web department 🙂 The Lyo Team

5 /5

★★★★★

-

Pierre D.

30/05/2022 at 09h32

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

Pierre D.

30/05/2022 at 09h32

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Pierre D.

30/05/2022 at 09h32

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

5 /5

★★★★★

-

Pierre P.

30/05/2022 at 09h22

Translated review

Answer from Freezedried & Co

31/05/2022

Thanks for the note ????? 🙂 The Lyo team

Company name	Freezedried & Co
Address	6 bis, rue du sous-marin Venus 56100 Lorient
Phone	+33297872373
Email	[email protected]
Company number	RCS LORIENT 520 007 543 00041
Website	https://www.freezedriedandco.com/