9.6/10
★★★★★
based on 471 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Delivery took way too long

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Nicolas L.
purchased on 02/04/2025
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Answer from French Market
Hello, we understand your dissatisfaction with the delivery time. However, we did ship your order on April 4th for delivery at a pickup point on April 11th. This issue is beyond our control; the carrier you chose, 'relais colis', redirected to a substitute pickup point because the one selected during your order was supposed to be closed, which caused a delay in delivery. We apologize for the inconvenience caused. Thank you for your understanding. Best regards
2 /5
★★☆☆☆

Still not delivered and delivery mix-ups, package lost or sent to another recipient, change of pickup point and more than 10 days to deliver and still not received, really not satisfied and I am waiting to see my order to check if it is intact if I receive it.

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Xavier L.
purchased on 26/03/2025
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Answer from French Market
Hello. Your order was shipped on March 28, the day after you placed your order via 'Relais Colis'. Your tracking number CC086000007301 indicates that your package experienced a sorting error during its transit. We regret this and understand your dissatisfaction, but this issue is beyond our control, and we regret that you blame us without considering that this problem lies with the carrier. As of today, April 8, the tracking indicates that your package will be available today at your pickup point. Best regards.
3 /5
★★★☆☆

Item as described... finally

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Jérémy F.
purchased on 20/02/2025
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2 /5
★★☆☆☆

Very disappointed by the color, which is flashy red.

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Amelie C.
purchased on 16/01/2025
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3 /5
★★★☆☆

The products are exactly as described, unfortunately the package took 23 days to arrive. It was supposed to be a Christmas present for my son but unfortunately I received it today December 29.

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Stefania N.
purchased on 05/12/2023
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3 /5
★★★☆☆

Smaller size than usual.

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Alexis G.
purchased on 15/10/2023
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2 /5
★★☆☆☆

The product I bought looks like a fake, the outside label is upside down.

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Joaquin A.
purchased on 31/05/2023
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3 /5
★★★☆☆

Satisfactory in service and delivery. Can understand that due to distance it may take a few more business days to receive a package. In the end, my order arrived perfectly timed on the right day. Thanks for this.

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Pat T.
purchased on 30/04/2023
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3 /5
★★★☆☆

Good product

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Valerie G.
purchased on 13/01/2023
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3 /5
★★★☆☆

A small problem with the order and a big delay, so the after-sales service was reactive but no commercial gesture was made

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Guillaume R.
purchased on 11/08/2022
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