/10
★★★★★
based on 1644 reviews published
★★★★★
based on 1644 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The order arrived after the agreed date.
Murielle M.
purchased on 22/05/2025
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2
/5
★★☆☆☆
Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!
Joel M.
purchased on 05/05/2025
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3
/5
★★★☆☆
Good wine but logistics needs improvement
Francois V.
purchased on 25/04/2025
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2
/5
★★☆☆☆
18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...
Franck C.
purchased on 18/04/2025
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3
/5
★★★☆☆
Transport costs are too high!
Hartwig B.
purchased on 16/04/2025
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3
/5
★★★☆☆
I did not expect the size of the package, the first bottle I open is corked ...
Karen L.
purchased on 03/04/2025
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3
/5
★★★☆☆
The shipping costs were much higher than initially stated
Janet L.
purchased on 14/03/2025
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2
/5
★★☆☆☆
If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.
Albert D.
purchased on 13/12/2024
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2
/5
★★☆☆☆
Fast delivery, but the vintages that arrived were not those described. Hence the return.
Benedicte Gedon G.
purchased on 02/01/2025
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3
/5
★★★☆☆
It could have been better, had it not been for UPS's erratic scheduling and timetables.
Michel R.
purchased on 01/12/2024
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2
/5
★★☆☆☆
Hello, I am disappointed with my delivery. Because in one of the two packages there was breakage and a bottle of Naturea Chardonnay missing. Best regards.
Sbbar M.
purchased on 29/11/2024
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3
/5
★★★☆☆
The parcel was not dropped off at the selected relay point next to my home, so I had to take my car and drive 40km. Really inconvenient
Antony S.
purchased on 28/11/2024
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3
/5
★★★☆☆
Mixed opinion on delivery issues: instead of the next day at 1pm, I waited beyond the weekend. A shame. Concerning Gérard Bertrand himself, responsive and the product tested (late, so I had no use for it for several people), is good.
Jean-marc L.
purchased on 28/11/2024
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3
/5
★★★☆☆
Order was dispatched quickly. The package arrived incompletely repackaged and the subsequent delivery could allegedly only be delivered after several attempts. Look for a parcel service (not DPD!) that matches the quality of your great wines.
Benjamin S.
purchased on 11/11/2024
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3
/5
★★★☆☆
Problem with the packaging and protection of the package (6 bottles in a wooden crate). Bottles not immobilized in the crate moved during transport to the point of breaking the stapled wooden lid, giving even more wobble and impact between bottles. A real shame.
Jc B.
purchased on 30/10/2024
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2
/5
★★☆☆☆
Disappointed with the commercial relationship
Stephanie C.
purchased on 28/09/2024
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2
/5
★★☆☆☆
My order has still not arrived
Solvey K.
purchased on 10/09/2024
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3
/5
★★★☆☆
One of the cases was broken.
Maarten S.
purchased on 29/08/2024
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3
/5
★★★☆☆
Late delivery. No customer service.
Rene Marini M.
purchased on 09/07/2024
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3
/5
★★★☆☆
The wine is good but the expensive packaging is scratched
Lionel N.
purchased on 03/07/2024
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3
/5
★★★☆☆
Perfect site but delivery in two separate parcels (without prior information). Not serious but not ideal.
Christophe L.
purchased on 28/06/2024
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2
/5
★★☆☆☆
The order was delivered to a relay point and not to the address indicated. no delivery in switzerland bottles ordered with screw cap arrived with standard cap
Daniel R.
purchased on 04/06/2024
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2
/5
★★☆☆☆
Well received my package perfect, a little disappointed by the wine, very good smell, fruity taste, the first time after a little impression of drinking red wine with water
Alain B.
purchased on 10/05/2024
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2
/5
★★☆☆☆
I still haven't received my parcel chrono says my parcel is damaged I'm still waiting to receive my parcel
Solange E.
purchased on 06/05/2024
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3
/5
★★★☆☆
Poorly packaged parcel, gift wrapping in folded kraft paper almost damaged, in short disappointed by the care taken with the parcel.
Penelope C.
purchased on 05/05/2024
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3
/5
★★★☆☆
The labels of my art de vivre boxes were glued on the drawing part.
Geoffroy C.
purchased on 11/04/2024
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2
/5
★★☆☆☆
Bonjour je pensais boire un vin plus fruité, mais en réalité c'est comme un vin blanc sec sans saveur. ceci n'est que mon appréciation et ne remet pas en cause votre travail bonne journée
Philippe V.
purchased on 28/03/2024
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2
/5
★★☆☆☆
Boxes vides❗️❗️
Jack C.
purchased on 01/03/2024
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3
/5
★★★☆☆
Fine
Bernadette M.
purchased on 16/02/2024
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3
/5
★★★☆☆
Impossible to use loyalty points plus promotions such as waiving delivery charges
Arnaud F.
purchased on 08/01/2024
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