Reviews Gérard bertrand

I still haven't received my entire order!!! I'm missing 12 large blue bottles!!!

The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.

Significant delay compared to the announced deadline, several times canceled and still not resolved! -Absence of presentation while the recipients were waiting at their home. Moreover, no possible delivery to 'La Poste' in case of absence, and especially no DPD pickup point nearby. The recipients had to go to Lunel! The package was still not there! They have to go back there while they live in Aimargues! And have an art gallery in L'Isle sur la Sorgue. Too bad! There are many villages. Fortunately, it's my family and they dared to inform me! Give your customers the choice of the delivery person! As far as I'm concerned, and thanks to you! this gift has only created problems.

I had ordered the 2021 vintage, but the 2022 vintage was delivered without prior inquiries.

The order arrived after the agreed date.

Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!

Good wine but logistics needs improvement

18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...

Transport costs are too high!

I did not expect the size of the package, the first bottle I open is corked ...

The shipping costs were much higher than initially stated

If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.

Fast delivery, but the vintages that arrived were not those described. Hence the return.

It could have been better, had it not been for UPS's erratic scheduling and timetables.

Hello, I am disappointed with my delivery. Because in one of the two packages there was breakage and a bottle of Naturea Chardonnay missing. Best regards.

The parcel was not dropped off at the selected relay point next to my home, so I had to take my car and drive 40km. Really inconvenient

Mixed opinion on delivery issues: instead of the next day at 1pm, I waited beyond the weekend. A shame. Concerning Gérard Bertrand himself, responsive and the product tested (late, so I had no use for it for several people), is good.

Order was dispatched quickly. The package arrived incompletely repackaged and the subsequent delivery could allegedly only be delivered after several attempts. Look for a parcel service (not DPD!) that matches the quality of your great wines.

Problem with the packaging and protection of the package (6 bottles in a wooden crate). Bottles not immobilized in the crate moved during transport to the point of breaking the stapled wooden lid, giving even more wobble and impact between bottles. A real shame.

Disappointed with the commercial relationship

My order has still not arrived

One of the cases was broken.

Late delivery. No customer service.

The wine is good but the expensive packaging is scratched

Perfect site but delivery in two separate parcels (without prior information). Not serious but not ideal.

The order was delivered to a relay point and not to the address indicated. no delivery in switzerland bottles ordered with screw cap arrived with standard cap

Well received my package perfect, a little disappointed by the wine, very good smell, fruity taste, the first time after a little impression of drinking red wine with water

I still haven't received my parcel chrono says my parcel is damaged I'm still waiting to receive my parcel

Poorly packaged parcel, gift wrapping in folded kraft paper almost damaged, in short disappointed by the care taken with the parcel.

The labels of my art de vivre boxes were glued on the drawing part.

Bonjour je pensais boire un vin plus fruité, mais en réalité c'est comme un vin blanc sec sans saveur. ceci n'est que mon appréciation et ne remet pas en cause votre travail bonne journée

Boxes vides❗️❗️

Fine

Impossible to use loyalty points plus promotions such as waiving delivery charges

The second box arrived in non-original packaging without the plugs and the bottle of white clape was missing I reported it but no return

Delivery of the precious parcel scheduled for the anniversary date but announced 3 days late and delivered by a remote relay point, even though the delivery was registered at home... Nothing too serious in spite of everything... but management can be improved...! No matter how drunk you are, as long as you have the bottles... Always Cordially P.F.

Medium

To offer 6 bottles out of an order of 12, I asked for a box which was refused.merci Gérard Bertrand.

I received the boxed set but not the Mediterranean meal recipe kit? Sincerely Isabelle

The site is nice, but there's a problem during checkout when you want to see another product in the basket. It's cashed without me validating the second product.