Reviews Gérard bertrand

Hello, some issues with delivery, otherwise the experience remains perfect, just need to taste

Paid 3 times the wholesale price.

Package not received

Received only 3 bottles out of 12,

Order with incomplete delivery yet paid in advance. after phone contact with the winemaker we are still waiting for the delivery of the 4th package. 3 delivered out of the 4 paid.

Package not received on the scheduled date and no news to date

Hello, On July 10, I sent an email to [email protected] to report that I was unable to register for the loyalty program. You did not respond! I am forwarding this email along with two screenshots hoping to hear back. Best regards. Jean Pierlot

IT issue encountered during the order. Consequence 1: order placed twice Consequence 2: process to cancel one of the two Consequence 3: delivery of the goods 30 minutes from my home in a very difficult to find location. Only positive aspect: attitude of the sales service person (Julie) who tried to resolve my problem but without success regarding the delivery location of the goods. From a business management perspective, it is necessary to examine the circuits or risk alienating the clientele....

The website only works well with Chrome but has issues with Safari and Firefox. Browsing and ordering is a futile task in Safari, so I had to start over in Chrome. Requesting an invoice is also inconsistent. The invoice address differs depending on whether you view it in the confirmation email or on the website. I have multiple billing addresses and these were mixed up in the last orders. After contacting customer service, they did read my issues here but unfortunately did nothing about it.

Ah shit, pathetic scam

Slechte levering en logistique Knullige communicative hierover

I have already replied

Deceptive

50% more expensive than in physical stores! And does not respond to complaints!!! Forget eCommerce !!!

The image of the box does not correspond to the bottles inside. And the description of the bottles below is not really visible, so I'm disappointed with my purchase.

Wooden case damaged.

I received my bottle on time but there isn't even a Gérard Bertrand paper bag to offer the bottle. Not very commercial !!!

Il me manque la moitié

The collis arrived by DPD, notifying us by e-mail at 7.43am and delivered at 8.30am. Luckily I was still there. It's the same every time, they deliver without warning.

I have not received the parcel

My order arrived broken so couldn't see anything not accepted at the relay point! 😏

Unfortunately my box came completely damaged. We were lucky the bottles were not shattered. The service was fast. That was the good part, but it was meant to be a present and we could not deliver with the box under those conditions. We still love your wine and we will order more, for sure, but wanted to pass the feedback, as I am aware that shipping its a third party and not your company. I will reply to the email with pictures of the box. Thanks

Collector's box arrived broken and no news from customer service after complaint.

Ich warte immer noch auf die Lieferung und musste zusätzlich Einfuhrzoll bezahlen obschon die Preise in CHF angegeben waren.

The wooden box was damaged

Wines not really pleasant to drink. No pleasure

Still not received

The site advertised free delivery on orders over 25 euros if I remember correctly. And I paid a fee because, according to the reply I received, the promotion was over.

Since you're asking my opinion: I had ordered 6 bottles of Domaine de l'Aigle Pinot Noir 2021. I was delivered a 2022! after I asked for it, I was told that I had been "sent the wrong vintage by mistake due to a change of vintage that was not communicated and we no longer have a 2021 vintage". I find it hard to believe that this was a mistake (the correct vintage was indicated on the order confirmation). Rather than presenting me with a fait accompli, the least they could have done would have been to warn me beforehand and to ask me to confirm my order! I should point out that the seller suggested that I return the bottles and get my money back, but what a complication! I preferred to keep the bottles.

Hello, The wooden crate was sent broken (the delivery box was in perfect condition). It's a miracle that the bottles didn't break in transit.

Package not delivered thank you for refunding me

Completely satisfied except for the Chronopost delivery which was postponed 3 times over 24 hours.

Still waiting for a reply to my e-mail about the missing bottle

I never received my order and I'm waiting for the outcome of my complaint... I can't find out where my parcel was dropped off...?

I apologize for my poor review, but I have only received 12 bottles and am waiting for the other 4 packages. I have already written to you several times.

The order received (2022) did not correspond to the desired order (2021). A big surprise 2 disappointment for the first order in a "high-end" house.

Hello I received the prima Nature, but not L'estagnère. Instead I received a bottle of rosé. I sent a message by email. No answer. For more than a week.

Product not yet received

Unfurtunately I never received the order. The vine was sent back to you.

Waiting three weeks for my order and still no sign