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M
Rating: 5 out of 5
fast, efficient service
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
All reviews
R
Rating: 4 out of 5
Good wines. Good service.
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J
Rating: 5 out of 5
Everything was great.
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M
Rating: 5 out of 5
Very good white wine
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J
Rating: 4 out of 5
Excellent quality product. Vintage 2023 totally different from the previous ones and much appreciated! on the other hand, the carriers are a black spot: delivery of 10 parcels in 3 x!!! obligation to reschedule the dates and free up time to wait for these carriers => DPD and DHL: rating: ZERO!
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C
Rating: 5 out of 5
the wine ordered is excellent for us, we recommend gérard bertrand
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C
Rating: 5 out of 5
Fast delivery really satisfied Bottles all intact
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M
Rating: 4 out of 5
It's all good except for the delivery, as the wooden crate arrived broken, as did the dividers. It's a miracle that the blles remained intact.
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D
Rating: 5 out of 5
Super fast delivery, bravo! Numerous original bottles ideal for giving pleasure
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C
Rating: 5 out of 5
Always at the top of their game for the quality of their wonderful, sun-kissed wines, and for the speed with which orders are processed right through to delivery.
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D
Rating: 4 out of 5
Great communication and perfect delivery times, the only small fault is the Chronopost delivery...
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P
Rating: 5 out of 5
Fast delivery and well-protected parcel
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M
Rating: 4 out of 5
Hello Following an order for six bottles of Hospitalas, I did receive the six bottles, but in a cardboard box when they were supposed to be in their wooden box. In the end, despite some delays, Mr Bazin, the person in charge of on- line orders, solved the problem to my complete satisfaction. Manuel Pires
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F
Rating: 5 out of 5
no particular concerns
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A
Rating: 1 out of 5
Unfortunately my box came completely damaged. We were lucky the bottles were not shattered. The service was fast. That was the good part, but it was meant to be a present and we could not deliver with the box under those conditions. We still love your wine and we will order more, for sure, but wanted to pass the feedback, as I am aware that shipping its a third party and not your company. I will reply to the email with pictures of the box. Thanks
Response from Gérard bertrand
We are very sorry for the inconvenience caused by the broken wooden case and will make sure to transfer the issue to our shipping partner.
P
Rating: 5 out of 5
Everything top
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K
Rating: 5 out of 5
Ordered a package with three wines. Order and delivery went flawlessly. Tasted the rosé wine, very good quality. Merci.
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W
Rating: 5 out of 5
Usual top quality, fast delivery, everything as you would wish for
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P
Rating: 5 out of 5
Easy ordering Perfect delivery
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Y
Rating: 5 out of 5
As good as ever
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F
Rating: 5 out of 5
Order confrome, fast shipping. Perfect.
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M
Rating: 5 out of 5
Fast, products as expected, very pleasant wine
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C
Rating: 5 out of 5
Very good wine.
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A
Rating: 5 out of 5
A very pleasant surprise. I liked the bottles and we were delighted with the contents!
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C
Rating: 5 out of 5
To be repeated, very original bottles! 👍
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M
Rating: 1 out of 5
Collector's box arrived broken and no news from customer service after complaint.
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L
Rating: 5 out of 5
Superb box, beautiful presentation and superb product
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M
Rating: 5 out of 5
Very satisfied
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C
Rating: 5 out of 5
Fast delivery and very satisfied with the quality of the wines.
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D
Rating: 5 out of 5
Fast and accurate delivery. Very positive experience. No complaints
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C
Rating: 5 out of 5
Fast, compliant shipping. We'll wait a bit for the tasting...
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B
Rating: 5 out of 5
Impeccable as always
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B
Rating: 5 out of 5
Excellent wine I recommend
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D
Rating: 5 out of 5
Very good, fast shipping, I am very satisfied.
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E
Rating: 5 out of 5
Fast delivery, perfectly packaged bottles!
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P
Rating: 5 out of 5
Excellent product follow-up at the expected level
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B
Rating: 4 out of 5
Your products are carefully packaged, the delivery time was perfect. Chronopost's service, on the other hand, was null and void. I had to travel 25 km AR to collect my parcel from their warehouse even though I had requested a delivery date that suited me thanks to their website and they had acknowledged receipt. But the driver decided otherwise, and I lost 2 hours because of their lack of service.
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P
Rating: 5 out of 5
Quality, signature, exception.
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B
Rating: 5 out of 5
Excellent
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F
Rating: 5 out of 5
Fast, perfect delivery
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