Reviews GILI’S

Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.

Refund

Section of our site. As for the difficulty in finding a phone number, we inform you that customer service does not have a direct phone line as we respond very quickly to emails sent to [email protected]. However, several numbers are available to directly contact our stores. We also take your comments about the color difference of the products into account and will check our site to prevent this type of inconvenience from happening again. We appreciate your honest feedback and, as a goodwill gesture, we offered you a water bottle in appreciation of your patience and loyalty. Please feel free to contact us for any other questions or needs. We remain at your disposal. Have a great day. Best regards, Raliane

I discovered the brand by chance, the presented products appealed to me. Navigation is simple, and the presentation of the products is complete. Delivery is fast.

High-end swimsuits, so comfortable, with original colors that can't go unnoticed! Trying it is adopting it, thanks to the GILI'S team for their work.

Despite using the guide to find my size, upon receipt, the swim shorts were too big. I decided to return it because the model is a bit large, the return service is quick, but the refund is slow, taking between 14 and 30 days.

Site usage correct. Gift arrived well and appreciated.

Very nice brand with reasonable prices. I recommend the terry polos which are very comfortable.

Great product, I recommend.

Everything went well, choice of item, choice of size, and delivery to a nearby pickup point.

Everything is perfect! 🙂

Excellent quality of the fabric. Not enough colors for cotton gauze shirts.

Perfect.

Original products and fast delivery.

Everything went very well. Quality products.

Fast and efficient.

Everything is perfect.

Navigation okay. Delivery okay. A bit disappointed with the order, see below.

Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.

Order not delivered and no response from customer service.

Love the products - great service with shipping too!

You mistakenly added a 'Sir Alex' swimsuit in navy blue in XL to my package when I did not order that. Unfortunately, I cannot return it since I am in Côte D'Ivoire and it's complicated from here. Otherwise, I am quite satisfied with the order. Thank you.

Top!

Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.

Nothing to report.

Nice experience.

5* for the swimsuit, but only 3* for the packaging.

Order delivered on time. Item corresponds to the order.

Order conforms, quality is there, nothing to complain about.

Great.

I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....

Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.

Satisfied in every way.

Order conforms to my expectations, and products are top-notch.

Beautiful swimsuit, lightweight, good material and quality. Plus a small label that looks after the social and environmental aspects of production. Well done and good luck for the future!

Very nice swimsuit but too big.

Very well managed regarding the products up to delivery.

It's the second swimshort I bought from Gili's and love the design and quality. My only gripe is that I wish the 'Short swim shorts Komodo' were ever on sale or any of the short swimshorts for that matter, of course it's too late now because I bought it at full price, but wish I had a bit of a discount.

Quick, efficient; nice product.

Purchase not suitable for me but return and refund perfectly managed with speed. Very satisfied with this experience.