HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
All reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
Super effective site. Fast delivery. Nothing to complain about
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Response from HawaiiSurf
Hello, First of all, I want to thank you for your order. The entire Hawaiisurf team is delighted that you like your surfskate. Have a nice day. See you soon Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2022
Fast, efficient, attractive prices, and a commercial offer in return
I recommend
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a great afternoon and see you soon :) Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Very good packaging and fast shipping.
No issues.
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Response from HawaiiSurf
Hello, We are delighted that your order suits you. Have a great day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Order in click and collect, no information on order tracking
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Response from HawaiiSurf
Hello Madam, Thank you for taking the time to give your feedback. We are always eager to know our areas for improvement. I will make sure to pass your comment to the relevant department so that it can be implemented as soon as possible. The entire Hawaiisurf team hopes that you like your Patagonia cap. Have a great day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2022
I managed to order. 2 weeks later I received an email saying that the model was no longer available in stock.
Moreover, the choice of the carrier GLS is not relevant. We don't know when they come.
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Response from HawaiiSurf
Hello Sir, First of all, I would like to apologize for this anomaly. We had a computer problem that meant we were not aware of this stock error earlier, I am truly sorry. This anomaly has been reported to the relevant department so that it does not happen again. We processed the refund of your order as soon as we received your return and I see that you were able to reorder a new equivalent item. I sincerely apologize again for this anomaly and remain available for any further requests. Hoping to see you again soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Perfect
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
Serious store with good advice. Very helpful and friendly sellers.
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Response from HawaiiSurf
Hello, We are glad that your Rhythm swimsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2022
Perfect
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Response from HawaiiSurf
Hello, We are pleased that your Vissla wetsuit suits you. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2022
I feel like I was robbed. I thought I was buying a 4/3 and I received a 3/2. They lure you with an interesting price on the product you are looking for and when you get to the reservation moment, they change it for another one. I wasn't vigilant enough and ended up getting caught. Once, not twice!
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Response from HawaiiSurf
Hello, We are sorry that your experience on our site was not good. Unfortunately, the products in your cart can only be selected by you. However, our customer service remains at your disposal for any request for exchange or product return. The whole Hawaiisurf team wishes you a good day Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2022
Fast and professional
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2022
Great price and very good site with people to talk to in case of problems. Hyper responsive and professional. All good. Thank you, very happy to have known your site.
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Everything went perfectly for my first order on your site
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
They are trustworthy and super quick with their shipments. They sent me the wrong item first, but they immediately solved it!
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Response from HawaiiSurf
Hi, We are very happy that your Primitive t-shirt suits you. The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2022
Perfect
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Perfectly smooth purchase on this site and the item met my expectations. I recommend this seller!
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Response from HawaiiSurf
Hello, We are delighted that your Vissla jacket fits you well. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Very well and arrive very quickly.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2022
Some items are defective and the photos do not match the color of the product.
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Response from HawaiiSurf
Hello, We are sorry that you are not satisfied with the products you ordered. Our customer service is at your disposal for any inquiries related to your order. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2022
The trucks should be sold in pairs by default.
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Response from HawaiiSurf
Hello Nicolas, We are sorry that offering trucks individually does not suit you. We chose to operate this way to give some customers who only want to change one truck the opportunity to buy just one. The entire Hawaiisurf team wishes you a good day.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Perfect!
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Response from HawaiiSurf
Hello, We are delighted that your O'neill wetsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Very good site
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Order preparation and delivery were quick during this holiday season. Very good experience. Thank you!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Everything was perfect. The shipping was super fast. A wonder!
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2022
Impeccable!
Translated reviews
Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/09/2022
My order went well, however my son's order was much less so: a board broke after 2 outings in small waves and the customer service is non-existent, no warranty I would not have ordered from Hawaii surf knowing this
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Response from HawaiiSurf
Hello, We are sorry that your son's experience was not good. We did our best for the brand to consider your request for after-sales service, however, they concluded that it was not a defect of the board. We remain at your disposal for any further requests on this subject. Have a great day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
Perfect
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Received within the indicated timeframe and perfectly packaged
Very good first experience
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2022
Order quickly dispatched and in line with my expectations, thank you!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order and that our delivery service met your expectations. :) Have a great day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2022
Everything went well, easy order, fair price. Fast shipping. Delivery OK in Colissimo pickup point. Item conforms to the description. Thank you to the seller.
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2022
Great
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
Delivery on the scheduled date and super product to protect the board during travel. Think about taking at least 2 up to 6'2 I think.
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Response from HawaiiSurf
Hello, We are delighted that your Flexi-hex suits you. The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
Impeccable
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Response from HawaiiSurf
Hello, We are delighted that the ordered wheels suit you. Have a great end of the day. See you soon Cecilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2022
The site is good, the prices are good, but the quality of the products, particularly the shoes, is not very good, and it's not very eco-friendly for shoes that last 10 sessions, too bad.
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Response from HawaiiSurf
Hello, First of all, I want to thank you for sharing your experience. I am sorry to read that the quality of the DC shoes you ordered does not meet your expectations. I took the liberty of contacting you to address the issue encountered. Have a lovely end of the day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2022
Perfect!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great long weekend :) See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
clear and responsive
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Response from HawaiiSurf
Hello, We are delighted that you like your shoes. The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a great weekend. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2022
The wheels of my rollers are damaged when they should be new, I contacted customer service and received no response.
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Response from HawaiiSurf
Hello Madam, I am sorry to read that the wheels received seem to have been used. After checking, I cannot find any trace of your complaint. I have therefore sent you a message on your Hawaiisurf account to find a suitable solution together. I look forward to your response and remain available for any requests. See you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2022
I didn't know the site, I was pleasantly surprised, fast shipping, nothing to complain about.
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Response from HawaiiSurf
Hello, Our logistics team is working hard to prepare your orders and deliver them as quickly as possible. Thank you for your feedback, the entire team wishes you a lovely evening. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Very good fins, quality.
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Response from HawaiiSurf
Hello, We are delighted that the Dafins you ordered suit you. Hoping to see you again soon on our site! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Very good
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a lovely evening. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
a choice of products for all levels and budgets. Competitive prices and a product description that helps with the choice. Navigation could be smoother.
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Response from HawaiiSurf
Hello, We are delighted that you found what you were looking for on our site. The entire Hawaiisurf team thanks you and hopes to see you again soon! Good evening. Cécilia from Hawaiisurf
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