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B
Rating: 5 out of 5
very kind, top service
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 211 published reviews
Summary of reviews
The store consistently delivers fast and careful shipping, with many items arriving earlier than expected and packages arriving in perfect condition, and customers repeatedly note reliable delivery times and careful packaging. The product range is praised for fit and accuracy, with wetsuits and boards often described as true to the order, and customers value clear size guidance and items that arrive ready to use. Customer service stands out for responsiveness and helpful follow-up, including quick assistance with returns and clear communication throughout the purchasing process. Overall, shoppers highlight smooth transactions, reliable inventory, and a strong, professional service experience.
All reviews
G
Rating: 5 out of 5
Very happy with my product. Very fast shipping. Product conforms to the description.
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F
Rating: 5 out of 5
Thank you very much
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D
Rating: 5 out of 5
Perfect
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I
Rating: 5 out of 5
Tip top as for all orders placed with this seller. Fast and secure shipping! Recommended with closed eyes.
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J
Rating: 5 out of 5
Very attentive and pleasant staff
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S
Rating: 2 out of 5
Cap conforms but does not match the ordered color
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F
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
quality paddle, conforms to the description, very fast and careful shipping
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R
Rating: 5 out of 5
Good communication, efficient.
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S
Rating: 4 out of 5
Fast delivery, product as described, thank you very much
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M
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Perfect, good follow-up
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S
Rating: 5 out of 5
Good service
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G
Rating: 5 out of 5
A big thank you
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J
Rating: 5 out of 5
Delivery time respected, very good quality product and matching the description.
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B
Rating: 5 out of 5
very good customer service and very qualified and helpful shop staff
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A
Rating: 1 out of 5
I did not receive the right size and since then I have been waiting for a response to my complaint...
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Response from HawaiiSurf
Hello Agnès,
You mention a complaint that has gone unanswered, but to whom did you address it? We have not received anything from you to date.
If I understand your comments correctly, it seems that you received the wrong size. In order to verify, could you please reply to the email I just sent you, with a photo of the item received as well as a photo of the product label where we can read its reference?
After receiving and analyzing these elements, we will see what solution we can provide.
While waiting for your response, the whole team wishes you a good day!
Sportingly,
Juliette
You mention a complaint that has gone unanswered, but to whom did you address it? We have not received anything from you to date.
If I understand your comments correctly, it seems that you received the wrong size. In order to verify, could you please reply to the email I just sent you, with a photo of the item received as well as a photo of the product label where we can read its reference?
After receiving and analyzing these elements, we will see what solution we can provide.
While waiting for your response, the whole team wishes you a good day!
Sportingly,
Juliette
R
Rating: 5 out of 5
I called customer service to inform them of the urgent need for the pair of rollers I wanted to order. I hoped to receive them for an event that took place 10 days later. As there was only one pair left, they checked that the rollers were indeed in stock and I received them 2 days later. Very satisfied with the kindness, listening, seriousness, and efficiency of Hawai Surf.
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C
Rating: 5 out of 5
I am completely satisfied with the delivery and also with the condition of the board. I recommend the site.
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L
Rating: 5 out of 5
Delighted with my purchase. Fast delivery.
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C
Rating: 5 out of 5
I decided that they did not charge for returns and they charged it
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S
Rating: 5 out of 5
Speed of delivery
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S
Rating: 5 out of 5
Top, fast!
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B
Rating: 5 out of 5
Top
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F
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
very good
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J
Rating: 5 out of 5
Perfect. Skate on top
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A
Rating: 5 out of 5
Everything went well
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A
Rating: 5 out of 5
Fast shipping, item as described.
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S
Rating: 5 out of 5
Everything great
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R
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
everything perfect
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J
Rating: 5 out of 5
Package ok and quickly sent. Friendly and professional team
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C
Rating: 5 out of 5
Bravo and thank you team
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N
Rating: 5 out of 5
Very happy with my purchase meeting my expectations, quality price top
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E
Rating: 5 out of 5
Purchase in line with my expectations, fast delivery
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J
Rating: 5 out of 5
Good design and good quality, very happy
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