HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
All reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2020
Completely perfect, so happy with my new board!
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with great satisfaction that we read your review! We thank you for taking the time to write to us, hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Very happy with my purchase and the site is responsive given the current events! I recommend!
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with great pleasure that we read your positive feedback, we thank you! Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2020
Clean site, delivery was a hassle due to corona but the board arrived well so everything is fine
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we are glad that your board reached you despite the difficulties currently faced! We wish you good sessions!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Super skates! I love them. Perfect size. I took 39.5 and I wear 39.
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we thank you for taking the time to write to us. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
very satisfied with the product
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for this positive review! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Good material, matching the descriptions on the site.
Good advice as well, to follow! (especially for the size of the skates in this case)
Very fast delivery, great!
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is with great satisfaction that we read you, thank you for sharing your shopping experience with us! Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2020
Correct prices and especially ultra-fast shipping. I highly recommend
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you not only for your positive review but also for your recommendation! Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
Delivery on time despite the particular situation. Skate as described.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2020
Never disappointed, as usual.
Thank you!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for taking the time to write to us again, it is a real pleasure to see that your experiences with HawaiiSurf continue to meet your expectations! We say see you very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2020
Very fast order even during confinement, thank you Hawaii surf, very efficient services.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read your satisfaction, we thank you for this review! See you very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Order placed on an unknown site until now but very satisfied: wide choice of skates, extremely fast delivery with contact from the carrier to know the delivery preferences...
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we are happy that this new experience has met your expectations! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Super fast and very good product... Tip Top
Translated reviews
Response from HawaiiSurf
Hello Sir,
If it's tip top for you, it is also for us reading your positive review! We thank you and hope to see you very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
Very good quality of customer service.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read your message, we thank you for this review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/03/2020
never again, the cap was pushed into the mailbox! 9 € shipping to Germany and broken cap!
Translated reviews
Response from HawaiiSurf
Hi,
thanks for your feedback, we understand your disappointment.
Could you please send us a picture of the product at [email protected] to find a solution
Yours truly
Amelie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2020
Fast delivery, very good selection
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
good service, even better if you could translate to english but Google translate helps, cheers
Translated reviews
Response from HawaiiSurf
Thanks for your nice feedback, we would forward growing our business with more languages options.
HawaiiSurf Team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2020
Quality material and meets expectations. Happy to have gotten back to skate during the lockdown :)
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your feedback, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Fast and well packaged
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
very good site, I am happy with my order only the shipping costs are a bit high but otherwise it was fast and I am very satisfied with the products
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are happy to learn that your experience with HawaiiSurf went very well overall, regarding shipping costs we do not set them, you can benefit from free shipping for a total purchase of €79. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Ultra-fast delivery even in this very difficult period. Bravo to the whole Hawaii Surf team and to GLS.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for this positive review, we do everything necessary to ensure your satisfaction in all circumstances, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
perfect
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for this review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Perfect, both in terms of material and delivery it was fast, top, perfect! Thank you
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your positive review, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Pleasant site with a choice
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for this positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Order received quickly, quality material!
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read your message, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Very good value for money, responsive on messenger and a little gift on top, not to mention the fast delivery, I recommend.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we are happy to know that finally despite the exceptional wait for your order it is now in your possession! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Pleasant site, excellent price and order received as agreed.
The store even contacted me to clarify a doubt about my order: excellent communication, what more can I say?!
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your positive review, our after-sales service does what is necessary to reassure you especially in these difficult times! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
Excellent, good explanations, good photos and fast service. Quality product as indicated on the site.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to read your positive experience in our e-commerce store, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
delivered very quickly
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy that the delivery went well, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
-
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive rating, see you very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2020
Lack of description on the product on the site: but extremely satisfied with the products and the handling of the order.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review, can you tell us what you found lacking in the description so we can make the changes? We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
Fast shipping, good reception, thank you :)
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2020
All good, great price and fast delivery.
Satisfied customer recommends this site.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you not only for your positive review but also for your recommendation, it makes us extremely happy! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Received within an acceptable timeframe considering the confinement period.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Top notch, nothing to say!
Translated reviews
Response from HawaiiSurf
Hello Sir,
What can we add? We thank you for this positive review, we are happy to see your satisfaction, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Great!
Item corresponding 100%, careful and fast delivery.
A big thank you.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your positive review, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2020
Order received quickly and as expected.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read you, we thank you for your review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
I wanted to thank you for your quick shipping following my order.
Ahead of what was planned and especially, despite this damn virus you are doing great.
Thank you very much and have a nice day!
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is up to us to thank you for your trust, your loyalty and your positive review which makes us extremely happy! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2020
Delivery arrived 2 days early. Very good service.
Translated reviews
Response from HawaiiSurf
Hello Sir,
She really wanted to be with you for this order! ;)
We thank you for your positive feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
The order (Longboard from the Loaded brand) was received very quickly (before the indicated date) despite the difficult COVID-19 period. However, the longboard (already assembled) had a very significant wheelbite, even when tightening the trucks, which makes it unusable (as it is very dangerous in its current state on firm turns). I am waiting for news from the manufacturer to see how they plan to fix the problem (larger spacer? reduce wheel diameter? ....)
Translated reviews
Response from HawaiiSurf
Hello Sir,
Despite an error on our part regarding the description, the product had a slight defect. Our customer service managed to find a solution with the supplier, we once again apologize for the inconvenience caused and wish you good sessions with your skate!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2020
Order received very quickly, even during the confinement period.
After-sales service attentive.
Well done!
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is with pleasure that we read you, we want to thank you for this positive review and we hope to see you again very soon!
The HawaiiSurf team.
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