Customer reviews of hipergol

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 138 published reviews
5 1 010 89% 4 76 7% 3 14 1% 2 5 0% 1 33 3%

Summary of reviews

The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.

All reviews

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Nuria M.
Rating: 4 out of 5
I loved the backpack, cushion, and lunchbox set with a Star Wars theme for my 5-year-old son. The backpack is adorable.
I placed the order on Sunday night, and it arrived at my home on Wednesday! Wonderful.
I had a small issue with the cushion, but it has been resolved. That's why I'm not giving it 5 stars.
I recommend it.
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Antonio A.
Rating: 5 out of 5
Everything was perfect and on time, and the item was exactly as described
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Ainhoa F.
Rating: 5 out of 5
The product quality
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Juan C.
Rating: 5 out of 5
Everything went very well
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Antonio A.
Rating: 5 out of 5
Fast, perfectly punctual delivery, and the product was in perfect condition
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Raquel G.
Rating: 5 out of 5
Fast and perfect
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Ana B.
Rating: 5 out of 5
Good experience
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Pablo G.
Rating: 5 out of 5
Product as expected and super-fast shipping.
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Rosario D.
Rating: 1 out of 5
Very bad. It is the 12th and I still haven't received my order, which I was told would arrive between the 8th and 9th.
The delivery driver hangs up on me without offering a solution, and the person in charge on the phone says she will call me, but I'm still waiting.
The order was a birthday present that will no longer arrive in time.
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Response from hipergol
We sincerely apologize for the inconvenience and for the order not arriving in time for the birthday.

The delay occurred because the address provided when placing the order was incomplete, which prevented the carrier from making the delivery. As soon as we became aware of the issue, we contacted you to request the missing details and immediately forwarded the complete address to GLS so they could arrange delivery.

We understand your frustration, especially as this was a gift, and we also regret the service you received from the carrier. We will continue to follow up to ensure the order is delivered as soon as possible.
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Maria Á.
Rating: 4 out of 5
Good overall
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Virginia A.
Rating: 5 out of 5
Very fast shipping, good-quality product, good price
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Mariola M.
Rating: 1 out of 5
I bought boxes of 3 Pokémon socks, and some are one size while others are another, even though they all cost the same, which we don't understand.
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Response from hipergol
We apologize for the confusion. We would like to clarify that these are the same product and that the only difference between the boxes received is the packaging format, which does not affect the contents or the price.

We had not received any prior communication about this issue, so we did not have the opportunity to look into it and offer you a solution before this review was posted. Our customer service team is available to check what happened and assist you with your case.
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Carlos T.
Rating: 5 out of 5
Fast and attentive. Thank you.
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Montse U.
Rating: 5 out of 5
Good service and fast delivery
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Maria D.
Rating: 5 out of 5
Very fast order shipping.
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Rosa C.
Rating: 5 out of 5
Fast shipping. Good phone service.
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Rubén U.
Rating: 5 out of 5
Fast shipping, very well packaged, and in perfect condition.
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Lluïsa B.
Rating: 5 out of 5
I liked the professionalism and the product quality. Everything was just right. Many thanks
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Aratz B.
Rating: 3 out of 5
Good morning, the products I bought are fine, but it would be nice if you sent me promotional codes from time to time.
Best regards
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Response from hipergol
Good morning. Thank you for sharing your opinion and for trusting us. Our promotional codes apply directly to certain products or product groups, so we recommend checking our promotions regularly to take advantage of the discounts available. We hope you enjoy your purchase. Best regards!
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Gustavo A.
Rating: 5 out of 5
Very fast shipping
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Jose F.
Rating: 4 out of 5
Well packaged and delivered on time.
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Concepción R.
Rating: 5 out of 5
Fast delivery
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Sofía G.
Rating: 5 out of 5
Fast delivery and quality service. They were very fragile glass cups, and they arrived in perfect condition
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Beatriz G.
Rating: 5 out of 5
The orders I've placed with them have worked perfectly
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Isabel C.
Rating: 5 out of 5
For me, there's nothing to improve: fast, punctual, attentive service.
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