HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
All reviews
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2019
Product arrived 4 days later, sea salt spilled in the box and empty bottle next to it... I don't know if it was done on purpose. Personally, I don't find that professional...
The rest of the product well packaged
Thank you
thanks
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2019
Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before
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Response from HT26
Hello,
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2019
I am satisfied with my order, the delivery was very fast
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2018
I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.
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Response from HT26
Hello,
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2019
I will recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2019
Really very happy... ordered the day before received the next day PM and handed over personally... super solid packaging... perfection... 2 small guest soaps offered... thank you you are professionals... I would recommend and I will talk about it to those around me... thank you very much..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2019
Total satisfaction
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2019
Hello correct and very fast and careful delivery but I did not receive the HT26 hat as a gift
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Response from HT26
Hello,
We thank you for your comment.
Unfortunately, we are out of stock of hats as gifts.
We must have surely offered you a bath salt and travel-sized products in addition to compensate for this.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2019
Delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2019
Good. Always little surprise gifts in the packages.
But great promotions wouldn't hurt.
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Response from HT26
Hello,
If you have an account on our HT26 website, you are informed about all the promotions we offer.
For example, right now, we are offering 7 euros for every 70 euros spent until 20-01-19.
We have also reduced prices on a selection of products until 13-01-19.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
My product arrived late with a broken pump, and it doesn't work, although the box is very nice I had to transfer the cream into another jar to be able to use it...
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Response from HT26
Hello,
Thank you for your comment.
We are sorry to hear that your product was damaged during transport despite the precautions taken before shipping your package.
In case of a problem like this or any other issue, please contact us as soon as possible so we can best address your request.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
I am very disappointed with my last order
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Response from HT26
Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2019
Very easy to use and the products are always available for purchase.
Delivery arrives on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2019
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2019
Absolutely to be avoided!
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Response from HT26
Hello,
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2019
effective and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2018
I am satisfied with my order but every time I receive the package I do not find the gadgets
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2019
A great site! I didn't know it and frankly, I'm not disappointed! Quality products, very affordable prices, lots of nice advice. Plus, excellent order tracking, fast and very careful shipping. And there are little gifts :-) In short, you feel attentive people behind this site, which is very pleasant. I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2019
Good bv
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2019
Well elaborated, rich in good quality products for all skin types. The important thing is to know which of these goes with yours. It's worth trying.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2019
The payment is secure and the delivery is very fast, in addition to receiving a small gift from HT26 I am very satisfied
Regarding the product, I just started it, I will let you know the result in 1 month.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2019
Order received quickly with an extra gift pleasantly surprised just waiting for the results of the cream but it's only been a few days since I've been using it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2018
I am super happy with my order with you, thank you for the gift you gave me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2019
It's a habit to take.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2018
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2019
Very good site. I am satisfied with the delivery time, the well-made packaging, and the gifts received in addition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2018
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2018
Site for black and mixed beauty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2019
service faster than announced, very sharp and protective packaging (glass bottles), and gifts, gifts, gifts, a really very generous space
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2018
This time the service disappointed me a lot. I placed the order on 30.11.2018 and I received it on 7.1.2019 just after validating another order since I had lost all hope of receiving the other. I hope this last one will not be like the previous one, otherwise I will stop using ht26.com.
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Response from HT26
Hello,
We thank you for your comment.
During your next order, do not hesitate to contact us to inform you about the location of your package.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2018
Excellent
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2018
Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all.
I will never buy products here again because in case of a problem, there is no possible communication
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Response from HT26
Madam,
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2018
I systematically recommend this site because the customer service is reassuringly professional!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
ok for delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2018
thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2018
Everything went well without any problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2018
I am satisfied with my order and thank you for the gifts. However, how to use the salt bath.
Thanks again.
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