Immersive Display Overall rating

9.65/10
★★★★★
based on 570 published reviews 10 1

Latest negative customer reviews

1/5
★☆☆☆☆
Product was not as I imagined it....
Answer from Immersive Display :
Bonjour Hannah,
Pouvez-vous nous donner un avis détaillé par e-mail sur votre opinion du produit ?
1/5
★☆☆☆☆
With the adapter I am satisfied, but I found it not good that the contents did not correspond to the picture. A short (about 30- 50 cm) 3 in 1 cable was not included, although it was displayed, even on the bill was the picture later to see again. They offered to find the cable and send it to me, but this did not happen. I was told that VIVE admits that the cable is not in the package, that the picture is faulty, but they could not find it. I was then offered to send it back if I wanted it. I found a 1m cable on the site and asked if they could send it to me if they couldn't find the very short cable. This was unfortunately denied. If one pays over 400 euros and one does not come, if it was a mistake of the Handler, I find really sad. I have now had to buy the 1 m cable itself, because I have not found the short also (5 meters on the head are just really too much, from the htc Vive). They could have at least offered to sell it cheaper. At least they have changed the image and the short cable is no longer zusehen, I hope the content this time is true and not more customers fall for it. I'm happy with the product and when the 1m cable arrives, it is still too long, but I think then you can get along with it better. Only think it is a weak performance from the dealer, so I give only one star.
Answer from Immersive Display :
oui, il y avait une erreur sur l'image de la fiche produit et c'est le fabricant HTC Vive qui a fourni la mauvaise image, nous avons notifié le fabricant et changé l'image sur notre site.

Nous vous avons proposé un retour de produit, pourquoi ne l'avez-vous pas accepté ?

Quoi qu'il en soit, nous sommes toujours là pour répondre à tout problème ou demande, mais dans ce cas, nous n'avons pas été en mesure de fournir le câble manquant.

Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués,
Nathan / Directeur des ventes
1/5
★☆☆☆☆
Goods must be sent back to France upon return. At your own expense. No recommendation
Answer from Immersive Display :
Notre agence logistique est basée en France. Vous avez demandé un retour et nos conditions générales stipulent que les frais de retour sont à votre charge (comme c'est le cas sur de nombreux sites web...).

Les produits commandés sont nos meilleures ventes, nous ne comprenons pas votre déception. Pouvez-vous nous envoyer un courriel pour nous dire ce qui n'a pas fonctionné ?
1/5
★☆☆☆☆
I ordered for my virtual helmet oculus quest a pencil to clean the eyepieces. fortunately when I opened it I tried it on the back of my hand, it left a blue circle as if the little sponge had been dipped in ink! I started again and on my skin there was each time a very clear blue circle! Imagine that on my eyepieces! I had to rub my hand to remove the circles...Anyway, I don't understand the principle...Stain the eyepieces to sell more or else?
Answer from Immersive Display :
We have received your feedback on our product "Lenspen", please be aware that the product contains black carbon for lens cleaning. However there is no liquid or ink. We are very surprised.
# Contact with the customer to study the file and have pictures.
1/5
★☆☆☆☆
Ineffective product. Always mist on my goggles when I wear my face shield.
1/5
★☆☆☆☆
A purchase at 1000€ and not in accordance with the product presented on your video I am very disappointed in your company