/10
★★★★★
based on 882 published reviews
★★★★★
based on 882 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Had to pay customs
Carlo T.
purchased on 17/12/2023
Answer from Immersive Display
Obviously because you are in Canada and we are in France .. It's written on our Website.
2/5
★★☆☆☆
Hello, the HP reverbG2 v2 cable works very well, but I received it without a power supply!!!, and without a power supply it doesn't work in self-powered mode! fortunately I was able to use the one from the old cable, but it could have been specified in the order that the power supply was not integrated!
Michel H.
purchased on 25/11/2023
Translated review Answer from Immersive Display
Hello,
The product sheet only indicates the replacement cable.
The product sheet only indicates the replacement cable.
3/5
★★★☆☆
Order received in 5 days correct time, at the level of products the rubber protection to put on the helmet HP G2 is perfect and well washable on the other hand I bought the product anti bué but it does not work for me, namely that I wear glasses and on the glasses the fog is unfortunately always there is a pity I counted much on it.
Jean-michel C.
purchased on 01/10/2022
Translated review2/5
★★☆☆☆
Part is fine, but buyer beware: don't buy from this company if you live in the United States. Their shipping rates are crazy high, they're pretty slow, and if something is wrong, you need to ship back at your own expense. I regret buying anything from here.
Thomas D.
purchased on 26/12/2021
Answer from Immersive Display
We are sorry to hear about your experience.
Our warehouse is based in France, so our shipping costs are obviously higher for delivery in the United States. Your package was delivered in 9 days which is convenient for international delivery. All of our return and refund policy is indicated in our terms and sales conditions and there is also a dedicated page on our website. https://immersive-display.com/en/content/6-returns-refunds
Our warehouse is based in France, so our shipping costs are obviously higher for delivery in the United States. Your package was delivered in 9 days which is convenient for international delivery. All of our return and refund policy is indicated in our terms and sales conditions and there is also a dedicated page on our website. https://immersive-display.com/en/content/6-returns-refunds
3/5
★★★☆☆
My order was there in the specified time
Fabian R.
purchased on 26/09/2021
Translated review3/5
★★★☆☆
Everything is great as far as the products are concerned. However, I still had to pay about 25€ when receiving the package for an order value of about 65€.
Carsten U. Translated review
Answer from Immersive Display
Vous êtes basé en Suisse (hors Union européenne) et nous expédions depuis la France, votre commande a été payée hors taxes, il est donc normal que des droits de douane s'appliquent dans votre pays.
Nathan / Directeur des ventes
Nathan / Directeur des ventes
3/5
★★★☆☆
Fast delivery. Products conform.
Pascal G.
purchased on 09/06/2021
Translated review2/5
★★☆☆☆
Took 6 weeks To arrive after quoting one. When contacted the company did apologise Rather just blame Brexit for the issue even though I have received various packages from all over the world with little delay. Products are as expected but customer service leaves a little to be desired. Also the postal system used collisimo which currently holds a 1.2/5 on trust pilot although the company swears they are top product. Felt let down at paying £15 for delivery and being completely let down
David H.
Answer from Immersive Display
Hello David,
Well, Brexit is a mess for every carriers, customers and suppliers. Some parcels are stuck at custom because the flow is so important. Sorry for this delay again.
Nathan / Sales Manager
Well, Brexit is a mess for every carriers, customers and suppliers. Some parcels are stuck at custom because the flow is so important. Sorry for this delay again.
Nathan / Sales Manager
3/5
★★★☆☆
Fast delivery, very good product (cover reverb G2), would have deserved a rounded finish (total) rather than open and pointed, which, personally, stings my nose, hence my 3/5, otherwise it would have been 5/5.
Daniel V.
purchased on 29/04/2021
Translated review3/5
★★★☆☆
The package arrived on the estimated delivery schedule and everything was ok but the driver did not ask for the pick-up code. everything turned out ok but thats somewhat unsafe
Ruben R.
Answer from Immersive Display
Thank you Ruben for the feedback. Pick-up code is still a new system for some carriers and very few drivers are using it as it is a nightmare to manage and ask to customers.
3/5
★★★☆☆
Despite the relatively high price for the purchase of a used HP Reverb g2 headset, Immersive Display did not want me to benefit from the free shipping (colissimo), which it offered for the withdrawal of a package. in a collection point, and yet the difference was only one Euro! Really petty !!!!!
Michel H. Translated review
Answer from Immersive Display
Thank you for your feedback, Delivery is a point that no e-merchant can neglect, we try to offer you at least free delivery on the method [point relais] which is the most economical for all.
Please know that we take into account all returns and try to create consistent price/delivery offers. See you soon 👾
Please know that we take into account all returns and try to create consistent price/delivery offers. See you soon 👾
3/5
★★★☆☆
Delay due to colissimo
Patrick Thong P. Translated review
Answer from Immersive Display
You were delivered on time on April 9 😉, our site showed you a delivery date between April 8 and 12, so no delay 🙄.
3/5
★★★☆☆
Fast delivery, package arrived heavily damaged but goods were intact.
Darren L. Translated review
Answer from Immersive Display
Merde ! Malgré les précautions prises, les transporteurs peuvent ne pas être très prudents 😪.
Merci pour votre retour, il est très important pour nous !
Merci pour votre retour, il est très important pour nous !
2/5
★★☆☆☆
The photos don't match the cover we received. Too bad.
Jeremy A.
purchased on 25/09/2019
Translated review Answer from Immersive Display
The pictures of the VR Cover on our site are real and provided by the manufacturer VR Cover. The thickness is 14mm.
Can you give us a detailed comment so that we can correct the situation if necessary?
Yours sincerely,
Nathan / Sales Manager
Can you give us a detailed comment so that we can correct the situation if necessary?
Yours sincerely,
Nathan / Sales Manager
3/5
★★★☆☆
IT IS comfortable, but lets light go into the headset from down direction
Florian A. Translated review
3/5
★★★☆☆
Product as described but they did not meet their delivery deadlines. Normally for any order placed before 3:15 pm with the product in stock, the package leaves the same day. It leaves 2 days later. So the package arrived 1 week after the order for a 48/72h delivery.
Charles L. Translated review
Answer from Immersive Display
Thank you for your opinion, concerning the delivery, when you placed your order, the delivery date indicated an estimated delivery between August 16 and 18, you were delivered on August 16 so the deadlines are respected. Our transparency is total at this level.
3/5
★★★☆☆
The processing and shipping were good. Unfortunately, the product does not completely enclose the VR headset. so the light penetrates.
Leo W. Translated review
2/5
★★☆☆☆
Product hardly adapted
David L. Translated review
2/5
★★☆☆☆
Fast delivery but the product received is not new, the seal had been opened and then roughly closed with tape. I contacted them to ask for an exchange for a new product but I never got an answer.
Jerome L. Translated review
Answer from Immersive Display
Thank you for your return, we have not received a request for an exchange from you to date. All products sold are new (except for items marked "ex-demo").