Immersive Display Overall rating

9.65/10
★★★★★
based on 570 published reviews 10 1

Latest neutral customer reviews

3/5
★★★☆☆
My order was there in the specified time
3/5
★★★☆☆
Everything is great as far as the products are concerned. However, I still had to pay about 25€ when receiving the package for an order value of about 65€.
Answer from Immersive Display :
Vous êtes basé en Suisse (hors Union européenne) et nous expédions depuis la France, votre commande a été payée hors taxes, il est donc normal que des droits de douane s'appliquent dans votre pays.
Nathan / Directeur des ventes
3/5
★★★☆☆
Fast delivery. Products conform.
2/5
★★☆☆☆
Took 6 weeks To arrive after quoting one. When contacted the company did apologise Rather just blame Brexit for the issue even though I have received various packages from all over the world with little delay. Products are as expected but customer service leaves a little to be desired. Also the postal system used collisimo which currently holds a 1.2/5 on trust pilot although the company swears they are top product. Felt let down at paying £15 for delivery and being completely let down
Answer from Immersive Display :
Hello David,

Well, Brexit is a mess for every carriers, customers and suppliers. Some parcels are stuck at custom because the flow is so important. Sorry for this delay again.

Nathan / Sales Manager
3/5
★★★☆☆
Fast delivery, very good product (cover reverb G2), would have deserved a rounded finish (total) rather than open and pointed, which, personally, stings my nose, hence my 3/5, otherwise it would have been 5/5.
3/5
★★★☆☆
The package arrived on the estimated delivery schedule and everything was ok but the driver did not ask for the pick-up code. everything turned out ok but thats somewhat unsafe
Answer from Immersive Display :
Thank you Ruben for the feedback. Pick-up code is still a new system for some carriers and very few drivers are using it as it is a nightmare to manage and ask to customers.
3/5
★★★☆☆
Despite the relatively high price for the purchase of a used HP Reverb g2 headset, Immersive Display did not want me to benefit from the free shipping (colissimo), which it offered for the withdrawal of a package. in a collection point, and yet the difference was only one Euro! Really petty !!!!!
Answer from Immersive Display :
Thank you for your feedback, Delivery is a point that no e-merchant can neglect, we try to offer you at least free delivery on the method [point relais] which is the most economical for all.

Please know that we take into account all returns and try to create consistent price/delivery offers. See you soon 👾
3/5
★★★☆☆
Delay due to colissimo
Answer from Immersive Display :
You were delivered on time on April 9 😉, our site showed you a delivery date between April 8 and 12, so no delay 🙄.
3/5
★★★☆☆
Fast delivery, package arrived heavily damaged but goods were intact.
Answer from Immersive Display :
Merde ! Malgré les précautions prises, les transporteurs peuvent ne pas être très prudents 😪.
Merci pour votre retour, il est très important pour nous !
2/5
★★☆☆☆
The photos don't match the cover we received. Too bad.
Answer from Immersive Display :
The pictures of the VR Cover on our site are real and provided by the manufacturer VR Cover. The thickness is 14mm.

Can you give us a detailed comment so that we can correct the situation if necessary?

Yours sincerely,
Nathan / Sales Manager
3/5
★★★☆☆
IT IS comfortable, but lets light go into the headset from down direction
3/5
★★★☆☆
Product as described but they did not meet their delivery deadlines. Normally for any order placed before 3:15 pm with the product in stock, the package leaves the same day. It leaves 2 days later. So the package arrived 1 week after the order for a 48/72h delivery.
Answer from Immersive Display :
Thank you for your opinion, concerning the delivery, when you placed your order, the delivery date indicated an estimated delivery between August 16 and 18, you were delivered on August 16 so the deadlines are respected. Our transparency is total at this level.
3/5
★★★☆☆
The processing and shipping were good. Unfortunately, the product does not completely enclose the VR headset. so the light penetrates.
2/5
★★☆☆☆
Product hardly adapted
2/5
★★☆☆☆
Fast delivery but the product received is not new, the seal had been opened and then roughly closed with tape. I contacted them to ask for an exchange for a new product but I never got an answer.
Answer from Immersive Display :
Thank you for your return, we have not received a request for an exchange from you to date. All products sold are new (except for items marked "ex-demo").