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C
Rating: 5 out of 5
In accordance with the image
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Customer reviews of Itsara
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews
Summary of reviews
Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.
All reviews
G
Rating: 5 out of 5
Beautiful jewelry, original and of high quality. Fast delivery in great packaging.
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Response from Itsara
Hello Genevieve,
A big thank you for your compliments and your order.
We are delighted that all of our products and service have satisfied you.
Tristan from Itsara
A big thank you for your compliments and your order.
We are delighted that all of our products and service have satisfied you.
Tristan from Itsara
S
Rating: 5 out of 5
I appreciate the commercial policy of Itsara. Moreover, the products are top-notch and of very good quality
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S
Rating: 5 out of 5
Very pretty ring with very serious and efficient order tracking. So, I just ordered another ring on the site.
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G
Rating: 5 out of 5
Quality jewelry at a fair price, relatively fast shipping, package that smells good. To see the durability over time as often the adjustable ones break due to deformation.
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Response from Itsara
Hello Geoffrey,
Thank you very much for your feedback and your trust.
To preserve the durability of adjustable silver jewelry, it is important to be gentle in their handling and to avoid enlarging or tightening them excessively and repeatedly.
Best regards,
Tristan from Itsara
Thank you very much for your feedback and your trust.
To preserve the durability of adjustable silver jewelry, it is important to be gentle in their handling and to avoid enlarging or tightening them excessively and repeatedly.
Best regards,
Tristan from Itsara
M
Rating: 5 out of 5
After several orders, quality products and impeccable service.
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J
Rating: 4 out of 5
Good quality of the product. A manufacturer that finally makes large sizes.
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Response from Itsara
Hello Jacques,
Thank you for your positive feedback regarding the quality of our products and our commitment to offering large sizes.
Looking forward to seeing you on our site,
Dolma, Itsara
Thank you for your positive feedback regarding the quality of our products and our commitment to offering large sizes.
Looking forward to seeing you on our site,
Dolma, Itsara
F
Rating: 5 out of 5
Jewelry always exceptional, beautiful and timeless. Fast delivery I love this brand that's why I order and recommend it
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Response from Itsara
Hello Flora,
Thank you for your review and your trust.
We are delighted that you like our jewelry.
Looking forward to seeing you on Itsara,
Dolma, Itsara
Thank you for your review and your trust.
We are delighted that you like our jewelry.
Looking forward to seeing you on Itsara,
Dolma, Itsara
F
Rating: 5 out of 5
I love their jewelry
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F
Rating: 5 out of 5
Very good, fast, serious
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P
Rating: 5 out of 5
Fast delivery, quality jewelry, I recommend
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C
Rating: 5 out of 5
top delivery, super secure packaging. ring corresponding to the photo. very satisfied, I think I will order other jewelry, the only downside, no gold jewelry
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Response from Itsara
Thank you for your review.
We are delighted that the delivery, packaging, and ring met your expectations.
We exclusively work with solid silver, by artisanal and ethical choice.
Looking forward to seeing you again.
We are delighted that the delivery, packaging, and ring met your expectations.
We exclusively work with solid silver, by artisanal and ethical choice.
Looking forward to seeing you again.
M
Rating: 5 out of 5
I am never disappointed by an Itsara jewel
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A
Rating: 5 out of 5
Original jewelry
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E
Rating: 5 out of 5
Jewelry always of great quality and top-notch customer service! Don't change anything, you are perfect.
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R
Rating: 5 out of 5
Gift for Christmas! So far everything is going well!
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M
Rating: 5 out of 5
Very satisfied.
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F
Rating: 5 out of 5
Very pretty ring
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G
Rating: 5 out of 5
I bought several pieces of jewelry from Itsara and the quality of the items is undeniable. The packaging is neat, original, and the shipping is fast. The customer service is great! It's a very nice, trustworthy shop.
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Response from Itsara
Hello Guylène,
thank you very much for your loyalty and for this very positive feedback.
We are delighted that the quality of our jewelry, our artisanal packaging, and our customer service meet your expectations.
Looking forward to seeing you again soon on Itsara.
thank you very much for your loyalty and for this very positive feedback.
We are delighted that the quality of our jewelry, our artisanal packaging, and our customer service meet your expectations.
Looking forward to seeing you again soon on Itsara.
B
Rating: 5 out of 5
Very beautiful jewelry, impeccable delivery
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S
Rating: 5 out of 5
Very professional, beautiful jewelry of very good quality
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I
Rating: 4 out of 5
Very pretty bracelet but a bit too deformable, flexible
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Response from Itsara
Hello Isabelle,
thank you very much for your feedback.
The flexibility of this bracelet is completely normal: it is related to the use of 99% pure silver, which is naturally more malleable.
The Itsara team
thank you very much for your feedback.
The flexibility of this bracelet is completely normal: it is related to the use of 99% pure silver, which is naturally more malleable.
The Itsara team
L
Rating: 5 out of 5
Excellent customer experience, as always. Very beautiful products that match the descriptions, careful packaging and fast delivery to the pickup point.
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Response from Itsara
Hello Lucie,
Thank you for your review and your loyalty to Itsara.
We are delighted to hear that you appreciated the quality of our products, as well as our attentive and fast service.
See you soon on Itsara,
Dolma, Itsara
Thank you for your review and your loyalty to Itsara.
We are delighted to hear that you appreciated the quality of our products, as well as our attentive and fast service.
See you soon on Itsara,
Dolma, Itsara
C
Rating: 5 out of 5
The ring is stunning, exactly as described. We had a big problem with La Poste, the team was attentive and ultra-professional, allowing us to resolve the issue very quickly. Bravo and thank you to them.
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Response from Itsara
Hello Christine,
Thank you for your review.
We are delighted that you are satisfied with the ring and that our team was able to help you effectively with your delivery issue.
Looking forward to seeing you soon on our site!
Dolma, Itsara
Thank you for your review.
We are delighted that you are satisfied with the ring and that our team was able to help you effectively with your delivery issue.
Looking forward to seeing you soon on our site!
Dolma, Itsara
B
Rating: 5 out of 5
High quality products and top customer service!
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R
Rating: 5 out of 5
Very very satisfied
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N
Rating: 5 out of 5
Quality jewelry sent with care. Great phone availability if needed. Thank you
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M
Rating: 5 out of 5
The jewelry is very beautiful and of good quality. They respond quickly by email and SMS to our inquiries about a piece of jewelry (size, etc.) to provide advice. Serious site with respectful follow-up.
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Response from Itsara
Hello Martine,
Thank you for your review.
We are delighted that our jewelry and customer service met your expectations.
See you soon on Itsara,
Dolma, Itsara
Thank you for your review.
We are delighted that our jewelry and customer service met your expectations.
See you soon on Itsara,
Dolma, Itsara
M
Rating: 5 out of 5
Great, you are all adorable
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M
Rating: 5 out of 5
Magnificent jewelry!!!! Never disappointed, I recommend
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T
Rating: 3 out of 5
I am a former customer and I find the rings much less substantial than a few years ago, too bad, they are losing quality.
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Response from Itsara
Hello Thérèse,
thank you for your feedback and your loyalty.
The price of silver has increased significantly in recent years, which leads us, on certain models, to adjust the volumes in order to keep prices accessible, while maintaining high-quality solid silver and artisanal work.
The weight is always indicated on our product sheets, precisely to avoid any disappointment and ensure transparent information.
Do not hesitate to contact us if you are not satisfied!
The Itsara team
thank you for your feedback and your loyalty.
The price of silver has increased significantly in recent years, which leads us, on certain models, to adjust the volumes in order to keep prices accessible, while maintaining high-quality solid silver and artisanal work.
The weight is always indicated on our product sheets, precisely to avoid any disappointment and ensure transparent information.
Do not hesitate to contact us if you are not satisfied!
The Itsara team
J
Rating: 5 out of 5
Top bracelet, pretty effect, good feedback, thank you and happy holidays
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V
Rating: 5 out of 5
Very beautiful bracelet. Careful packaging. Fast shipping
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S
Rating: 3 out of 5
I am disappointed with the product I ordered and returned immediately. However, the after-sales service is top-notch
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Response from Itsara
Hello Sylvie,
Thank you for taking the time to share your feedback.
We are sorry that the jewelry did not meet your expectations, but we are glad that our after-sales service was able to assist you properly.
We remain at your disposal if needed.
Best regards,
The Itsara team
Thank you for taking the time to share your feedback.
We are sorry that the jewelry did not meet your expectations, but we are glad that our after-sales service was able to assist you properly.
We remain at your disposal if needed.
Best regards,
The Itsara team
J
Rating: 5 out of 5
Serious genuine silver jewelry. They ask for precise measurements. Careful and fast delivery.
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C
Rating: 5 out of 5
Never disappointed by Itsara jewelry.
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B
Rating: 5 out of 5
Carefully made and sturdy jewelry
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M
Rating: 5 out of 5
2nd order, fast delivery and quality jewelry! I recommend!
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C
Rating: 5 out of 5
I love the originality of their jewelry. It's a pleasure to wear them.
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N
Rating: 2 out of 5
Good customer relationship, kind and friendly service but the packaging of the jewelry is an old damaged cardboard box, no case and the ring is poorly finished. Very expensive for €40…
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Response from Itsara
Hello Noémie,
thank you for your feedback and for your words regarding customer relations.
Our rings are entirely handmade in 99% solid silver: the finishes reflect artisanal work and not industrial production.
Our packaging is also handmade, using natural and eco-friendly materials, in line with our commitments.
If the ring does not meet your expectations, we are of course here to listen to you.
The Itsara team
thank you for your feedback and for your words regarding customer relations.
Our rings are entirely handmade in 99% solid silver: the finishes reflect artisanal work and not industrial production.
Our packaging is also handmade, using natural and eco-friendly materials, in line with our commitments.
If the ring does not meet your expectations, we are of course here to listen to you.
The Itsara team