Customer reviews of Itsara

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 9 142 published reviews

Summary of reviews

Itsara consistently impresses with the quality of its jewelry, as many customers highlight the excellent craftsmanship, neat finishes, and beautiful designs that align with their expectations. The online store also earns praise for its fast and reliable delivery, with numerous reviews noting quick shipping times and well-protected packaging that ensures items arrive in perfect condition. Customer service stands out as a strong aspect, with clients appreciating the attentive and friendly support provided, including prompt responses to inquiries and helpful advice regarding orders.

All reviews

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Lovely ring, quality silver. Beautifully presented in a nice smelling box. And fast shipping.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
TOP navigation, delivery and service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Beautiful jewels
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/12/2020
Order received very quickly in attractive packaging. Beautiful jewelry, as shown on the website. Reasonable prices. I will order again because I am satisfied.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/12/2020
bonjour très joli bijoux mais les finitions laissent à désirer( j'ai pourtant signalé que j'étais bijoutière de métier donc exigeante) le métal au niveau de la mise à la mesure tout marquer il me semble qu'un léger coup de polissage aurait été la bien la bien venu enfin je vais le faire moi même
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Response from Itsara
Hello , Thank you for taking the time to leave your review, it's always interesting for us to know the comments of our customers to be able to inform and improve. I am aware of your disappointment and I understand that the somewhat rough aspect of some of the jewels in the collection may come as a surprise, especially in comparison with jewels made from castings, and with modern machines and tools. I must inform you that this collection is unique, as it is entirely handmade, without casting and with rudimentary tools, almost as it was hundreds of years ago. These craftsmen are committed to working using the same techniques as their ancestors, thus perpetuating an age-old craft. Another typical aspect of this collection is the patina. This is achieved by blackening the jewel and then polishing it by hand, using bergamot leaves, or (for the most rigid pieces) metal fibers. This polishing technique gives a very special lustre to this collection. The result is a jewel that's a little rough, where you can guess the imprint of the person who fashioned it. But there's nothing to stop you reworking the jewel to suit your taste. For our part, we've decided to sell this collection as it was entrusted to us, out of respect for these craftsmen and their know-how. And I'm sure you'll understand our position. I hope I've been able to enlighten you on our approach and hope to see you soon on our website Isabelle et Léonel
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
Really happy, several purchases and always so satisfied. Thank you very much.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
Very happy with the site and the products I love
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Beautiful jewels. I never leave them.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/12/2020
very pretty bracelet
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Beautiful, high-quality rings. Delighted with my purchases, I'm off to recommend them now! Can't wait to see other models...!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
The ring is exactly as shown in the photo. No unpleasant surprises on arrival. I'm delighted with my purchase and delighted to have discovered this site!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
Fast delivery, great professionalism, availability and quick answers to questions, quick exchanges ... really top notch.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
super site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very fast order and very pretty rings, very nice packaging, with a small tape measure to measure the fingers.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
trustworthy site and they are very responsive. thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
Perfect, fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/10/2020
Very happy with my order and the customer service is serious and responsive.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/07/2020
Completely satisfied, the jewels are in conformity, the shipments are fast and careful in a concern of respect for the environment, for any question, the support contact is reagent, with listening and the regular customers are rewarded (fidelity), I am delighted!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
The best site for silver jewelry. Perfect. impeccable service and very attentive.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/10/2020
kind, helpful, good advice and jewelry (especially rings) that "I love ""((the word is not too strong) too bad I only have 10 fingers.!! and the more you wear these jewels the more they shine. I'm going to take a slow look at the new collection. Don't forget these beautiful little boxes that sometimes smell good too! Thank you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/07/2020
Lovely store, order taken care of quickly and carefully. Pleasant smell of the mulberry pouches.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/09/2020
Order prepared quickly and carefully. I'm still surprised by the smell of the mulberry pouches and the experience is always pleasant.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Highly recommend your jewels because I'm a fan of them. They're beautiful, original, easy to wear and accessible to everyone! The site is simple, with lovely descriptions and photos of the jewels.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/09/2020
I've been a loyal customer for a few years now and I'm very satisfied with your jewelry. It's very original and hard-wearing.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
I am very satisfied. The delivery time was respected. The jewels are of good quality and conform to the description on the site. They were carefully arranged in a pretty, delicately scented box. Simply perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/07/2020
Splendid jewelry, luminous and extraordinarily crafted. I'm won over... they're original and refined at the same time, and I love the way they radiate pattern, form and light. Thank you itsara
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/10/2020
The site is user-friendly, the photos correspond well to the jewels described and once the order is placed (also very easily) the receipt of the parcel is secure and very fast. I recommend the site whenever I can...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/10/2020
beautiful necklace
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/08/2020
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/09/2020
Very good communication serious fast shipping and very neat
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/09/2020
Fast delivery and beautiful packaging, thank you also for the baguier which was enclosed with the order. Many thanks again
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
very good i recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Clear website and well-presented product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2020
super-fast delivery - the products correspond perfectly to the description. Great quality, as always.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Very beautiful, quality jewelry, received quickly. What's more, I was well advised by the seller, who was very friendly and pleasant.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/06/2020
Well-organized site. Products are highlighted.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
Fine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/08/2020
As always, superb jewelry, and the only problem is becoming ADDICT.... See you soon for Christmas...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Very responsive and accommodating, I had several very pleasant exchanges.
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