/10
★★★★★
based on 7767 reviews published
★★★★★
based on 7767 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very long delivery time. I will not order from itsara again.
Acheteur Vérifié
purchased on 25/12/2020
Translated review
Answer from Itsara
Hi Vanessa, I'm sorry you were disappointed with the delivery time. My partner and I do our utmost to deliver to our customers as quickly as possible. We are a very small company (two of us), and we took a few days off for Christmas from midday on the 24th to the morning of the 28th, which caused a delay in sending the tracking numbers.
On the other hand, having ordered on December 25, the time seemed long to you, but in truth the delivery time was only 5 working days, you received your parcel on January 4 and the post office was closed on December 25, 26, 27 and January 1, 2 and 3.
In any case, we understand your disappointment and can assure you that if you order on Monday, you'll normally receive your order by the weekend. We hope Léonel and I have enjoyed our jewelry and that it will accompany you on your journey. We look forward to seeing you again on Itsara.net, Sincerely Isabelle and Léonel.
On the other hand, having ordered on December 25, the time seemed long to you, but in truth the delivery time was only 5 working days, you received your parcel on January 4 and the post office was closed on December 25, 26, 27 and January 1, 2 and 3.
In any case, we understand your disappointment and can assure you that if you order on Monday, you'll normally receive your order by the weekend. We hope Léonel and I have enjoyed our jewelry and that it will accompany you on your journey. We look forward to seeing you again on Itsara.net, Sincerely Isabelle and Léonel.
1
/5
★☆☆☆☆
Very fast delivery. It was a birthday party and I received it on time.
Acheteur Vérifié
purchased on 29/02/2020
Translated review
Answer from Itsara
Hi Myriam Your note is very nice, thank you.
But didn't you make a mistake with the stars?
If it's in accordance with your feeling, would you agree to change this data?
If not, it's not a big deal that the review is automatically published as is if you don't reply in time, but the majority of visitors look at the stars without reading the comment.
Have a nice day.
Looking forward to hearing from you Léonel
But didn't you make a mistake with the stars?
If it's in accordance with your feeling, would you agree to change this data?
If not, it's not a big deal that the review is automatically published as is if you don't reply in time, but the majority of visitors look at the stars without reading the comment.
Have a nice day.
Looking forward to hearing from you Léonel
1
/5
★☆☆☆☆
Does not match photo
Acheteur Vérifié
purchased on 23/05/2017
Translated review
Answer from Itsara
Hello Virgine, After checking, we can't see anything that doesn't match the photo, but perhaps we don't have the benefit of hindsight. That's why we'd be grateful if you could share your point of view with us. In addition, you should know that it's always possible to come to an arrangement and that if the necklace doesn't suit you, it's not too late to exchange it or be reimbursed if you don't like this type of jewelry. Thank you for your reply, please don't hesitate to contact us. Sincerely Léonel and Isabelle Itsara
1
/5
★☆☆☆☆
Unreliable site, not updated, with lamentable after-sales service 2 months before satisfaction.
Acheteur Vérifié
purchased on 22/02/2017
Translated review
Answer from Itsara
Hello Fabienne, we don't have an exchange for you. Just an order placed on the 22nd and sent on the 24th. Did you use another e-mail afterwards? Best regards Léonel
1
/5
★☆☆☆☆
A fast site but poor quality products!
Acheteur Vérifié
purchased on 14/12/2014
Translated review
1
/5
★☆☆☆☆
Trope l'oeil, the jewelry is beautiful but not silver. no poincon. if I could put 0 stars, I would! they are thieves.
Acheteur Vérifié
purchased on 07/02/2013
Translated review
1
/5
★☆☆☆☆
Trompe l'oeil, the jewels are beautiful but not silver.AUCUN POINCOINT.
Acheteur Vérifié
purchased on 03/03/2013
Translated review