/10
★★★★★
based on 7956 reviews published
★★★★★
based on 7956 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very disappointed earrings bought in December 2021 all blackened. Poor quality
Patricia N.
purchased on 05/12/2021
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Answer from Itsara
Hello Patricia We're sorry you're not satisfied with your jewelry. You can contact us directly so that we can explain how to clean your earrings or for a full refund. Please know that we are always ready to listen to our customers, whatever the problem or the timeframe of the order. Our jewelry is made of pure (99%, not 92.5%), natural sterling silver, and has not undergone any treatment such as rhodium plating (protective film-coated metal). If you are unfamiliar with this process, I invite you to find out more. Like uncoated 925 silver, pure, natural silver does not appreciate prolonged exposure to humidity. Oxidation can then occur, accentuated by heat and light. This has nothing to do with the quality of the silver, which in this case is beyond reproach. All silver oxidizes if it is not stored in the right conditions. That's why it's best to avoid the bathroom, for example. Showering is no problem, as long as you keep it on you, or dry it before storing it in a dry place. And preferably away from light. Avoid chlorinated products (e.g. over-chlorinated swimming pools), bleach and sulfur-based products. Finally, some people turn silver black. This is related to the PH of the skin. This may be permanent or temporary, depending on the case. On the other hand, even oxidized silver can always be repaired. We can provide you with cleaning methods, or do it for you if you really don't dare. I've been wearing some of my jewels for over 20 years. They look as good as new. And my great-grandchildren still will if they inherit it. And if they respect the minimum conditions of use. You may say that this pure silver quality doesn't suit you. But given this information, you can't say it's bad quality. I'll send you a return slip for cleaning, or a full refund, whichever you prefer. Have a nice day.
1
/5
★☆☆☆☆
I still haven't received my order after almost 1 month! Shameful!
Sarah V.
purchased on 01/03/2021
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Answer from Itsara
Hello Sarah, Are you sure this is itsara.net? I think you must be mistaken.
You bought two solid silver semainiers on February 28th and your order was dispatched on March 1st. On our side, there was no delivery problem, it was two months ago and you didn't contact us. That's why I think you must be confusing with another site. Looking forward to your reply, I wish you a nice day. Sincerely Isabelle
You bought two solid silver semainiers on February 28th and your order was dispatched on March 1st. On our side, there was no delivery problem, it was two months ago and you didn't contact us. That's why I think you must be confusing with another site. Looking forward to your reply, I wish you a nice day. Sincerely Isabelle
1
/5
★☆☆☆☆
Very long delivery time. I will not order from itsara again.
Acheteur Vérifié
purchased on 25/12/2020
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Answer from Itsara
Hi Vanessa, I'm sorry you were disappointed with the delivery time. My partner and I do our utmost to deliver to our customers as quickly as possible. We are a very small company (two of us), and we took a few days off for Christmas from midday on the 24th to the morning of the 28th, which caused a delay in sending the tracking numbers.
On the other hand, having ordered on December 25, the time seemed long to you, but in truth the delivery time was only 5 working days, you received your parcel on January 4 and the post office was closed on December 25, 26, 27 and January 1, 2 and 3.
In any case, we understand your disappointment and can assure you that if you order on Monday, you'll normally receive your order by the weekend. We hope Léonel and I have enjoyed our jewelry and that it will accompany you on your journey. We look forward to seeing you again on Itsara.net, Sincerely Isabelle and Léonel.
On the other hand, having ordered on December 25, the time seemed long to you, but in truth the delivery time was only 5 working days, you received your parcel on January 4 and the post office was closed on December 25, 26, 27 and January 1, 2 and 3.
In any case, we understand your disappointment and can assure you that if you order on Monday, you'll normally receive your order by the weekend. We hope Léonel and I have enjoyed our jewelry and that it will accompany you on your journey. We look forward to seeing you again on Itsara.net, Sincerely Isabelle and Léonel.
1
/5
★☆☆☆☆
Very fast delivery. It was a birthday party and I received it on time.
Acheteur Vérifié
purchased on 29/02/2020
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Answer from Itsara
Hi Myriam Your note is very nice, thank you.
But didn't you make a mistake with the stars?
If it's in accordance with your feeling, would you agree to change this data?
If not, it's not a big deal that the review is automatically published as is if you don't reply in time, but the majority of visitors look at the stars without reading the comment.
Have a nice day.
Looking forward to hearing from you Léonel
But didn't you make a mistake with the stars?
If it's in accordance with your feeling, would you agree to change this data?
If not, it's not a big deal that the review is automatically published as is if you don't reply in time, but the majority of visitors look at the stars without reading the comment.
Have a nice day.
Looking forward to hearing from you Léonel
1
/5
★☆☆☆☆
Does not match photo
Acheteur Vérifié
purchased on 23/05/2017
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Answer from Itsara
Hello Virgine, After checking, we can't see anything that doesn't match the photo, but perhaps we don't have the benefit of hindsight. That's why we'd be grateful if you could share your point of view with us. In addition, you should know that it's always possible to come to an arrangement and that if the necklace doesn't suit you, it's not too late to exchange it or be reimbursed if you don't like this type of jewelry. Thank you for your reply, please don't hesitate to contact us. Sincerely Léonel and Isabelle Itsara
1
/5
★☆☆☆☆
Unreliable site, not updated, with lamentable after-sales service 2 months before satisfaction.
Acheteur Vérifié
purchased on 22/02/2017
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Answer from Itsara
Hello Fabienne, we don't have an exchange for you. Just an order placed on the 22nd and sent on the 24th. Did you use another e-mail afterwards? Best regards Léonel
1
/5
★☆☆☆☆
A fast site but poor quality products!
Acheteur Vérifié
purchased on 14/12/2014
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1
/5
★☆☆☆☆
Trope l'oeil, the jewelry is beautiful but not silver. no poincon. if I could put 0 stars, I would! they are thieves.
Acheteur Vérifié
purchased on 07/02/2013
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1
/5
★☆☆☆☆
Trompe l'oeil, the jewels are beautiful but not silver.AUCUN POINCOINT.
Acheteur Vérifié
purchased on 03/03/2013
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