/10
★★★★★
based on 8284 reviews published
★★★★★
based on 8284 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am still waiting for my ring exchange, and I see that the package only left yesterday, July 21, while I sent the first ring on July 16, and supposedly the new one left on the 19th.
Muriel P.
purchased on 05/07/2025
Translated review
Answer from Itsara
Hello Muriel,
As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team
As stated in our exchange policy, we must wait for the receipt of your return before we can send the new ring. Your return was indeed received on Friday, July 21.
Since our team does not work on weekends and the post does not deliver on Sundays, the exchange was shipped this Monday, July 21.
Thus, between sending, receiving, processing, and shipping, a few days are necessary.
In this case, 5 days have passed.
Best regards
Thank you for your understanding!
The Itsara team
1
/5
★☆☆☆☆
It's not about the money, the bracelets are a big scam
Veronique A.
purchased on 05/06/2025
Translated review
Answer from Itsara
Hello Véronique,
All our jewelry is made of solid silver, meaning it's pure silver, without plating or coating.
We use either 925 silver (92.5% pure silver) or pure silver 999 (99.9%), entirely handcrafted by Karen artisans.
If you have any doubts, please do not hesitate to contact us directly: we will provide you with all the necessary information, and we can even offer you a verification if needed.
We value authenticity and honesty in our approach, and we regret that you had this impression.
Best regards,
Dolma, Itsara
All our jewelry is made of solid silver, meaning it's pure silver, without plating or coating.
We use either 925 silver (92.5% pure silver) or pure silver 999 (99.9%), entirely handcrafted by Karen artisans.
If you have any doubts, please do not hesitate to contact us directly: we will provide you with all the necessary information, and we can even offer you a verification if needed.
We value authenticity and honesty in our approach, and we regret that you had this impression.
Best regards,
Dolma, Itsara
1
/5
★☆☆☆☆
A star for the fast expedition... The ring that is indicated as 4.7mm wide is only 2mm... the soldering is visible and the ring arrived with a lack of material in one spot. But unfortunately, I gifted it and the person wore the ring, and as stated in the terms and conditions, returns are only allowed if the jewelry has not been worn... anyway, not a great experience.
Frederic R.
purchased on 06/05/2025
Translated review
Answer from Itsara
Hello Frederic,
Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.
That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again
Best regards,
Tristan D'Itsara
Thank you for your feedback. We apologize for the thickness error, and indeed, our handcrafted jewelry can slightly vary from one piece to another, which explains this difference.
That said, wearing a piece of jewelry is not the same as trying it on, and as specified in our terms and conditions, if you need a return or an exchange, we remain at your disposal.
Hoping to see you again
Best regards,
Tristan D'Itsara
1
/5
★☆☆☆☆
Lost order, arrived at another customer's place, you have to cry to get a small 15% discount, sincerely very disappointed with the after-sales service.
Vincent T.
purchased on 21/04/2025
Translated review
Answer from Itsara
Hello,
We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.
Best regards,
Itsara Dolma
We are truly sorry for this bad experience. A shipping error is rare for us, but we completely understand your disappointment.
We took the necessary steps as soon as we were informed of the problem, and we offered you a solution as quickly as possible, along with a commercial gesture.
This does not change your feelings, which we respect, but please know that our team remains sincerely committed to providing quality service and handling each situation seriously.
Best regards,
Itsara Dolma
1
/5
★☆☆☆☆
I have not received my order to date.
Jordan M.
purchased on 06/04/2025
Translated review
Answer from Itsara
Hello Jordan, Following our email exchanges, we have resent the order to you yesterday. It should arrive shortly. Thank you for your trust. Best regards, Tristan from Itsara
1
/5
★☆☆☆☆
I still haven't received the order
Julie L.
purchased on 09/01/2025
Translated review
Answer from Itsara
Hello Julie,
We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?
Yours faithfully
Itsara Dolma
We apologize for any inconvenience beyond our control concerning the speed of delivery.
However, your order is now marked delivered on 07/02. Have you received it?
Yours faithfully
Itsara Dolma
1
/5
★☆☆☆☆
The given size is not taken into account
Laure J.
purchased on 20/10/2024
Translated review
1
/5
★☆☆☆☆
I have not received my order
Valerie T.
purchased on 08/10/2024
Translated review
Answer from Itsara
Hello Valérie,
The baguier order came back to us because you hadn't written down your surname when you sent it, so the letter carrier couldn't deliver it. We contacted you by e-mail on 25/10, the date we received your parcel, but we haven't had a reply.
Please do not hesitate to reply to our e-mail if you would like us to resend the ring.
We look forward to hearing from you.
Joanna
The baguier order came back to us because you hadn't written down your surname when you sent it, so the letter carrier couldn't deliver it. We contacted you by e-mail on 25/10, the date we received your parcel, but we haven't had a reply.
Please do not hesitate to reply to our e-mail if you would like us to resend the ring.
We look forward to hearing from you.
Joanna
1
/5
★☆☆☆☆
I am very disappointed with my last order, a bracelet that turned black after 3 days.
Isabelle B.
purchased on 17/08/2024
Translated review
Answer from Itsara
Hello Isabelle,
Have you managed to clean your bracelet as I explained in my e-mail of September 17?
It sometimes happens that silver blackens when it comes into contact with a product we may have on our skin, or with the acidic ph of our skin.
Don't hesitate to come back to us if necessary.
Have a nice day ☀️
Joanna
Have you managed to clean your bracelet as I explained in my e-mail of September 17?
It sometimes happens that silver blackens when it comes into contact with a product we may have on our skin, or with the acidic ph of our skin.
Don't hesitate to come back to us if necessary.
Have a nice day ☀️
Joanna
1
/5
★☆☆☆☆
No efficiency
Christele P.
purchased on 10/07/2024
Translated review
Answer from Itsara
Hello Christèle,
We have received your notification of the baguier order.
Your order was processed and shipped on July 11th. We apologize for any inconvenience beyond our control.
Please confirm that your address has not changed.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
We have received your notification of the baguier order.
Your order was processed and shipped on July 11th. We apologize for any inconvenience beyond our control.
Please confirm that your address has not changed.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
1
/5
★☆☆☆☆
I didn't receive my order!!.I sent an email to have it resent.
Carole C.
purchased on 20/06/2024
Translated review
Answer from Itsara
Hello Carole,
The baguier was sent back on the 8/07, we hope it will arrive safely.
Have a nice day 🌞
Joanna
The baguier was sent back on the 8/07, we hope it will arrive safely.
Have a nice day 🌞
Joanna
1
/5
★☆☆☆☆
I received a ring that I hadn't ordered and moreover not in silver but in metal. I don't understand what happened.
Ligia R.
purchased on 10/04/2024
Translated review
Answer from Itsara
Hello Ligia,
I hope you were satisfied with the exchange of the ring after the error you made on your order and that you found the hallmark that certifies that it is indeed silver.
We look forward to seeing you again on Itsara.net.
Have a nice day ☀️
Joanna
I hope you were satisfied with the exchange of the ring after the error you made on your order and that you found the hallmark that certifies that it is indeed silver.
We look forward to seeing you again on Itsara.net.
Have a nice day ☀️
Joanna
1
/5
★☆☆☆☆
I haven't received my parcel and looking at the parcel tracking, I see that it hasn't moved since 22/02.
Laureen Z.
purchased on 18/02/2024
Translated review
1
/5
★☆☆☆☆
Disappointed
Malika M.
purchased on 15/01/2024
Translated review
Answer from Itsara
We weren't able to please you this time Malika, we're really sorry about that. I don't see any e-mail exchange concerning your last two orders, so I don't know what disappointed you. But these are models we've been following for a very long time, and which we can describe as reliable.
With pleasure
With pleasure
1
/5
★☆☆☆☆
Order not received to date. I asked about the status of the order and later even asked for a refund for my non-received item, as it was a gift for a birthday. I've had no reply to date. So for a first order, I'm rather dissatisfied. I give it 1 star because it's impossible not to give it a star at all.
Nathalie D.
purchased on 13/01/2024
Translated review
Answer from Itsara
Hello Nathalie.
As seen and settled together, the name of your locality had taken the place of your surname. Even though Nathalie De Pégomas à Pégomas is very chic 😁, the package went round in circles.
However, we apologize for the delay. Itsara is a small team of just 5 people. When 2 are missing, we sometimes have trouble keeping up it's true. But we're solid 💪🏼, and that's pretty rare.
As seen and settled together, the name of your locality had taken the place of your surname. Even though Nathalie De Pégomas à Pégomas is very chic 😁, the package went round in circles.
However, we apologize for the delay. Itsara is a small team of just 5 people. When 2 are missing, we sometimes have trouble keeping up it's true. But we're solid 💪🏼, and that's pretty rare.
1
/5
★☆☆☆☆
I have not received my order
Valerie F.
purchased on 21/12/2023
Translated review
Answer from Itsara
Hello Valerie,
I'm sorry you didn't receive your order 😔
An investigation is underway to see where your package is.
Please be assured that we are doing our best to ensure your satisfaction.
We should contact you later today or tomorrow at the latest.
Very nice day,
Anaïs
I'm sorry you didn't receive your order 😔
An investigation is underway to see where your package is.
Please be assured that we are doing our best to ensure your satisfaction.
We should contact you later today or tomorrow at the latest.
Very nice day,
Anaïs
1
/5
★☆☆☆☆
I never received my order
Ana F.
purchased on 19/12/2023
Translated review
Answer from Itsara
Hello Ana,
Your order has finally arrived, hasn't it?
Your order has finally arrived, hasn't it?
1
/5
★☆☆☆☆
I have not received my order... where is it???
Patricia M.
purchased on 16/12/2023
Translated review
Answer from Itsara
Hello Patricia,
I see on your tracking that your order was delivered on 10/01/24.
Did you receive it?
I see on your tracking that your order was delivered on 10/01/24.
Did you receive it?
1
/5
★☆☆☆☆
To this day I still haven't received the item I ordered and paid for! Please reimburse me
Catherine R.
purchased on 15/12/2023
Translated review
Answer from Itsara
Hello Catherine,
We're sorry about the delivery problem.
We will send the order back to you today.
Have a nice day, Anaïs
We're sorry about the delivery problem.
We will send the order back to you today.
Have a nice day, Anaïs
1
/5
★☆☆☆☆
Package not received😳😳😳😳
Laetitia B.
purchased on 23/11/2023
Translated review
Answer from Itsara
Hello Laëtitia,
I've just looked at your tracking and it's noted on 29/11 that the import/export formalities were completed and that the parcel is continuing on its way. Usually, our parcels in Spain arrive correctly... Have you contacted your postal services?
Send us an e-mail at [email protected] and we'll see what we can do.
I've just looked at your tracking and it's noted on 29/11 that the import/export formalities were completed and that the parcel is continuing on its way. Usually, our parcels in Spain arrive correctly... Have you contacted your postal services?
Send us an e-mail at [email protected] and we'll see what we can do.
1
/5
★☆☆☆☆
I'm still waiting for the item I ordered, it's been 15 days. Best regards Marie Montélimard
Marie M.
purchased on 10/11/2023
Translated review
Answer from Itsara
Hello Marie,
It seems to me that we've sent you back the baguier since I see that you've placed an order. Is this the case?
It seems to me that we've sent you back the baguier since I see that you've placed an order. Is this the case?
1
/5
★☆☆☆☆
Ring arrived badly set Very disappointed
Laurence D.
purchased on 04/11/2023
Translated review
Answer from Itsara
Hello Laurence,
Once again, we're very sorry about this...
Since all our jewelry is handcrafted, we always check it before sending it out, but unfortunately it sometimes happens that we miss a few things.
Have a nice day,
Anaïs
Once again, we're very sorry about this...
Since all our jewelry is handcrafted, we always check it before sending it out, but unfortunately it sometimes happens that we miss a few things.
Have a nice day,
Anaïs
1
/5
★☆☆☆☆
I still haven't received my order
Rachid D.
purchased on 27/10/2023
Translated review
Answer from Itsara
Hello Rachid,
Looking at your Colissimo tracking, I see that it was picked up on 13/11/23.
Is this the case?
Très belle journée,
Anaïs.
Looking at your Colissimo tracking, I see that it was picked up on 13/11/23.
Is this the case?
Très belle journée,
Anaïs.
1
/5
★☆☆☆☆
I still haven't received my order. On the other hand, Itsara has cashed my order very quickly. I won't wait much longer to react.
Emmanuelle P.
purchased on 23/09/2023
Translated review
Answer from Itsara
Emmanuelle, I've just seen your tracking number in our e-mail exchanges, which indicates that you received your parcel on October 12. After many ups and downs, it has finally arrived 🙂
1
/5
★☆☆☆☆
I am satisfied with my purchase, very pretty.
Dominique A.
purchased on 31/08/2023
Translated review
1
/5
★☆☆☆☆
Not received
Silvani Y.
purchased on 14/08/2023
Translated review
Answer from Itsara
Hello Yvette,
According to your tracking, I see that the parcel was picked up on August 23rd, isn't that the case?
Have a nice day.
According to your tracking, I see that the parcel was picked up on August 23rd, isn't that the case?
Have a nice day.
1
/5
★☆☆☆☆
Yes, I'd like to leave a review when I get it, but I haven't received it yet.
Ana P.
purchased on 01/07/2023
Translated review
1
/5
★☆☆☆☆
I have not received my parcel. It has been lost.
Franoise S.
purchased on 11/03/2023
Translated review
Answer from Itsara
Françoise bonjour,
At this hour, you must be on vacation 🙂
As promised, your jewels have been put aside,
we are waiting for your call to send them to you 🙂
Once again, we're very sorry about this error on the part of Chronopost...
Enjoy your vacations,
Very nice day, Anaïs
At this hour, you must be on vacation 🙂
As promised, your jewels have been put aside,
we are waiting for your call to send them to you 🙂
Once again, we're very sorry about this error on the part of Chronopost...
Enjoy your vacations,
Very nice day, Anaïs
1
/5
★☆☆☆☆
I am dissatisfied I did not receive my parcel which returned to the sender one asks me to pay again the carriage costs to obtain it whereas I had informed the address well. I ask to be refunded of my order and not of answer
Anne S.
purchased on 11/02/2023
Translated review
Answer from Itsara
Hello Anne
I'm a bit surprised by your opinion. We've always replied promptly, and the refund was issued a week ago.
I had sent you a screenshot of your address entry to show you that we did not have the information needed to send your package, which was returned to us. We had indeed asked you for a small contribution for the second shipment, as the first was free.
We were waiting for your decision following this information.
In the absence of a reply from you, we proceeded to refund your order 6 days after the e-mail was sent.
I am sorry that this information, which you thought you had received, did not reach us.
I hope you will understand that we are obliged to ask for a small contribution in this kind of situation.
I'll be in touch if you need me,
and wish you a pleasant day,
Sincerely
Leonel
I'm a bit surprised by your opinion. We've always replied promptly, and the refund was issued a week ago.
I had sent you a screenshot of your address entry to show you that we did not have the information needed to send your package, which was returned to us. We had indeed asked you for a small contribution for the second shipment, as the first was free.
We were waiting for your decision following this information.
In the absence of a reply from you, we proceeded to refund your order 6 days after the e-mail was sent.
I am sorry that this information, which you thought you had received, did not reach us.
I hope you will understand that we are obliged to ask for a small contribution in this kind of situation.
I'll be in touch if you need me,
and wish you a pleasant day,
Sincerely
Leonel
1
/5
★☆☆☆☆
Very disappointed, earrings bought in December 2021 all blackened. Poor quality
Patricia N.
purchased on 27/11/2021
Translated review
Answer from Itsara
Hello Patricia We're sorry you're not satisfied with your jewelry. You can contact us directly so that we can explain how to clean your earrings or for a full refund. Please know that we are always ready to listen to our customers, whatever the problem or the timeframe of the order. Our jewelry is made of pure (99%, not 92.5%), natural sterling silver, and has not undergone any treatment such as rhodium plating (protective film-coated metal). If you are unfamiliar with this process, I invite you to find out more. Like uncoated 925 silver, pure, natural silver does not appreciate prolonged exposure to humidity. Oxidation can then occur, accentuated by heat and light. This has nothing to do with the quality of the silver, which in this case is beyond reproach. All silver oxidizes if it is not stored in the right conditions. That's why it's best to avoid the bathroom, for example. Showering is no problem, as long as you keep it on you, or dry it before storing it in a dry place. And preferably away from light. Avoid chlorinated products (e.g. over-chlorinated swimming pools), bleach and sulfur-based products. Finally, some people turn silver black. This is related to the PH of the skin. This may be permanent or temporary, depending on the case. On the other hand, even oxidized silver can always be repaired. We can provide you with cleaning methods, or do it for you if you really don't dare. I've been wearing some of my jewels for over 20 years. They look as good as new. And my great-grandchildren still will if they inherit it. And if they respect the minimum conditions of use. You may say that this pure silver quality doesn't suit you. But in view of this information, you can't say that it's bad quality. I'll send you a return slip for cleaning, or a full refund, whichever you prefer.
1
/5
★☆☆☆☆
Very disappointed earrings bought in December 2021 all blackened. Poor quality
Patricia N.
purchased on 05/12/2021
Translated review
Answer from Itsara
Hello Patricia We're sorry you're not satisfied with your jewelry. You can contact us directly so that we can explain how to clean your earrings or for a full refund. Please know that we are always ready to listen to our customers, whatever the problem or the timeframe of the order. Our jewelry is made of pure (99%, not 92.5%), natural sterling silver, and has not undergone any treatment such as rhodium plating (protective film-coated metal). If you are unfamiliar with this process, I invite you to find out more. Like uncoated 925 silver, pure, natural silver does not appreciate prolonged exposure to humidity. Oxidation can then occur, accentuated by heat and light. This has nothing to do with the quality of the silver, which in this case is beyond reproach. All silver oxidizes if it is not stored in the right conditions. That's why it's best to avoid the bathroom, for example. Showering is no problem, as long as you keep it on you, or dry it before storing it in a dry place. And preferably away from light. Avoid chlorinated products (e.g. over-chlorinated swimming pools), bleach and sulfur-based products. Finally, some people turn silver black. This is related to the PH of the skin. This may be permanent or temporary, depending on the case. On the other hand, even oxidized silver can always be repaired. We can provide you with cleaning methods, or do it for you if you really don't dare. I've been wearing some of my jewels for over 20 years. They look as good as new. And my great-grandchildren still will if they inherit it. And if they respect the minimum conditions of use. You may say that this pure silver quality doesn't suit you. But given this information, you can't say it's bad quality. I'll send you a return slip for cleaning, or a full refund, whichever you prefer. Have a nice day.
1
/5
★☆☆☆☆
I still haven't received my order after almost 1 month! Shameful!
Sarah V.
purchased on 01/03/2021
Translated review
Answer from Itsara
Hello Sarah, Are you sure this is itsara.net? I think you must be mistaken.
You bought two solid silver semainiers on February 28th and your order was dispatched on March 1st. On our side, there was no delivery problem, it was two months ago and you didn't contact us. That's why I think you must be confusing with another site. Looking forward to your reply, I wish you a nice day. Sincerely Isabelle
You bought two solid silver semainiers on February 28th and your order was dispatched on March 1st. On our side, there was no delivery problem, it was two months ago and you didn't contact us. That's why I think you must be confusing with another site. Looking forward to your reply, I wish you a nice day. Sincerely Isabelle
1
/5
★☆☆☆☆
Very long delivery time. I will not order from itsara again.
Acheteur Vérifié
purchased on 25/12/2020
Translated review
Answer from Itsara
Hi Vanessa, I'm sorry you were disappointed with the delivery time. My partner and I do our utmost to deliver to our customers as quickly as possible. We are a very small company (two of us), and we took a few days off for Christmas from midday on the 24th to the morning of the 28th, which caused a delay in sending the tracking numbers.
On the other hand, having ordered on December 25, the time seemed long to you, but in truth the delivery time was only 5 working days, you received your parcel on January 4 and the post office was closed on December 25, 26, 27 and January 1, 2 and 3.
In any case, we understand your disappointment and can assure you that if you order on Monday, you'll normally receive your order by the weekend. We hope Léonel and I have enjoyed our jewelry and that it will accompany you on your journey. We look forward to seeing you again on Itsara.net, Sincerely Isabelle and Léonel.
On the other hand, having ordered on December 25, the time seemed long to you, but in truth the delivery time was only 5 working days, you received your parcel on January 4 and the post office was closed on December 25, 26, 27 and January 1, 2 and 3.
In any case, we understand your disappointment and can assure you that if you order on Monday, you'll normally receive your order by the weekend. We hope Léonel and I have enjoyed our jewelry and that it will accompany you on your journey. We look forward to seeing you again on Itsara.net, Sincerely Isabelle and Léonel.
1
/5
★☆☆☆☆
Very fast delivery. It was a birthday party and I received it on time.
Acheteur Vérifié
purchased on 29/02/2020
Translated review
Answer from Itsara
Hi Myriam Your note is very nice, thank you.
But didn't you make a mistake with the stars?
If it's in accordance with your feeling, would you agree to change this data?
If not, it's not a big deal that the review is automatically published as is if you don't reply in time, but the majority of visitors look at the stars without reading the comment.
Have a nice day.
Looking forward to hearing from you Léonel
But didn't you make a mistake with the stars?
If it's in accordance with your feeling, would you agree to change this data?
If not, it's not a big deal that the review is automatically published as is if you don't reply in time, but the majority of visitors look at the stars without reading the comment.
Have a nice day.
Looking forward to hearing from you Léonel
1
/5
★☆☆☆☆
Does not match photo
Acheteur Vérifié
purchased on 23/05/2017
Translated review
Answer from Itsara
Hello Virgine, After checking, we can't see anything that doesn't match the photo, but perhaps we don't have the benefit of hindsight. That's why we'd be grateful if you could share your point of view with us. In addition, you should know that it's always possible to come to an arrangement and that if the necklace doesn't suit you, it's not too late to exchange it or be reimbursed if you don't like this type of jewelry. Thank you for your reply, please don't hesitate to contact us. Sincerely Léonel and Isabelle Itsara
1
/5
★☆☆☆☆
Unreliable site, not updated, with lamentable after-sales service 2 months before satisfaction.
Acheteur Vérifié
purchased on 22/02/2017
Translated review
Answer from Itsara
Hello Fabienne, we don't have an exchange for you. Just an order placed on the 22nd and sent on the 24th. Did you use another e-mail afterwards? Best regards Léonel
1
/5
★☆☆☆☆
A fast site but poor quality products!
Acheteur Vérifié
purchased on 14/12/2014
Translated review
1
/5
★☆☆☆☆
Trope l'oeil, the jewelry is beautiful but not silver. no poincon. if I could put 0 stars, I would! they are thieves.
Acheteur Vérifié
purchased on 07/02/2013
Translated review
1
/5
★☆☆☆☆
Trompe l'oeil, the jewels are beautiful but not silver.AUCUN POINCOINT.
Acheteur Vérifié
purchased on 03/03/2013
Translated review