★★★★★
based on 8284 reviews published
Latest neutral customer reviews
Very pretty ring, but the metal is too dark, it doesn't feel like silver. A bit disappointed anyway.
Thank you very much for your order.
The darker metal is completely normal: the jewelry from the ethnic collection is patinated to highlight the patterns and the artisanal work.
We also offer a contemporary collection, in very light and shiny silver.
And of course, you can request a return if the jewelry does not suit you.
Have a nice day,
The Itsara team
I did not receive my order
I ordered a 3-ring silver ring and received 5 rings of poor quality
I see on our site that you ordered ring 51, which indeed contains 5 rings.
If you still think you received a bad ring.
Do not hesitate to contact us!
I took a model that is too large and imposing for me because it was on sale. Otherwise, the metal is beautiful
We are sorry that the chosen model is a bit too large for you.
If you would like an exchange or advice for a next piece of jewelry more suited to your desires, do not hesitate to write to us at [email protected], we will be happy to help you.
Looking forward to seeing you on our site,
Dolma, Itsara
On some rings, the silver is not shiny but rather has a matte appearance, making it look like an alloy of steel rather than silver.
Thank you for your feedback! Indeed, some of our rings have a deliberately matte finish: this is an artisanal choice, typical of the work of solid silver by Karen artisans. It is not an alloy, but pure silver at 95-98%.
This softer and raw finish is part of the aesthetics and authenticity of these pieces of jewelry. But if you have any doubts or need clarifications, do not hesitate to write to us directly, we will be happy to respond!
Have a nice day,
Itsara Dolma
Original models but the finish is not up to par.
Thank you for your feedback. Our models being handcrafted, this can sometimes affect certain finishes, hence the small variations. If you are not satisfied, please do not hesitate to contact us for a return or exchange.
Tristan from Itsara
0 : difficult to open case and rather cheap effect. high price of the product.
Thank you for your feedback.
Our cases are made from natural, recyclable, and biodegradable materials. They are designed to be both protective, lightweight, and environmentally friendly.
We are sorry if they did not meet your expectations. We always strive to balance sustainability, aesthetics, and practicality, and your comments are valuable to us.
Regarding the price, it reflects the artisanal craftsmanship behind each piece as well as the quality of the materials used since our jewelry is made from pure silver (99.9% without mixing).
Best regards,
Itsara Dolma
0: A certificate of authenticity is missing. Silver means nothing. It needs to specify solid silver or genuine silver or silver with the title, etc. This is very annoying because the person to whom the gift is intended thinks it is costume jewelry. Is that the case? Because silver means nothing, it's just a color!
First of all, thank you for your purchase 🙏🏼, and then you can reassure the person to whom you gave the jewelry, it is indeed made of quality solid silver.
As stated on our website and on the page 'Pure and Solid Silver', all our jewelry bears our registered importer hallmark in precious metals at the customs guarantee of Nice. This proves the quality of the material and the origin of your jewelry.
Moreover, our jewelry always has a silver content of over 92.5% (as indicated on our page about silver quality) because they are made of pure silver: 99.9% silver without any mix. Only jewelry with soldering has a silver content between 98% and 96% because an alloy of 50% silver with 50% copper is necessary to make the soldering. However, it is impossible for us to affirm the silver content of each piece of jewelry, it always fluctuates between 96% and 99.9% silver. This is an excellent and rare quality.
Feel free to check our 'care and maintenance' tips for your Itsara jewelry.
We are always here to listen if you have any other questions or need advice 🙂
Best regards,
Isabelle
On photo the rings are highlighted, but as for finding the right size the ring maker is far from accurate, on this subject I had to return the three rings ordered and I'm still waiting for the rings in size 57 really arrive because promised to receive them Saturday, February 22 but no! sorry I'm very disappointed CALLET Lydia
According to our exchanges, we have informed you that your order is on hold with us as we have not yet received the flower 20 ring from the artisan. We apologize for the delay.
Yours faithfully
Itsara Dolma
Bonjour j'ai été déçu par ma dernière commande 233493 du 7 fevrier2025 concernant des boucles oreilles ethniques 85 elles ne sont pas de la meme grandeur
As this is handcrafted jewelry, it's true that we often have differences in size or design. We do our best to choose pairs that are almost identical, but we may have missed one during preparation. Don't hesitate to make a return request for an exchange if you wish.
Have a nice day!
Joanna
Disappointed by the ring....
We're sorry to hear that you didn't like the ring. You can make a return request if you wish by contacting us by e-mail: [email protected]
We remain at your disposal,
Yours sincerely
Itsara Dolma
The ring was a little big and the two branches not folded enough . My brother had to fold them back for me and this damaged it a little 😐
We're sorry that the ring size is too large, it's a very special model, so please don't hesitate to contact us: [email protected] for an exchange or return if necessary.
Best regards,
Itsara Dolma
Was not received as notified on the site, carrier fault it is the site that chooses disappointed because not received for Christmas and honestly the quality not top I send it back but I wait until the post office is opened the package is ready to be shipped
We apologize for any inconvenience beyond our control concerning the delivery and for not having been able to satisfy you.
Yours faithfully
Itsara
Dolma
Correct
Hard-to-adjust men's ring
Jewel similar to description but packaging disappointed.
We're sorry to hear about your disappointment with our jewelry packaging.
The packaging boxes are made from natural paper and are also made in Thailand, just like our jewelry.
Please do not hesitate to contact us.
Have a nice day!
Sincerely
ITSARA Vanessa
Too big. I had to put it in the middle finger and not in the phone book. My measure was by a professional tool
I haven't received my order yet I don't know where it is... A request has been sent, I'm waiting... I'll post a review later.
Prompt delivery, beautifully packaged but a little disappointed that the join could clearly be seen on each band of the ring.
Could not find any hallmark on the "pure" silver jewel (Hmong padlock) ordered. Disturbing...
The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?
In the meantime I wish you a beautiful day ☀️
Joanna
I have not yet received my order.
I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna
Very pretty ring unfortunately as soon as I tried the earrings I had an allergic reaction that I don't normally have with silver....
Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna
2 rings bought. 1 perfect and the other all damaged with no shine, that's not money!!! Very disappointed
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
Very pretty, but small defect on an earring...
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
The jewel I ordered is pretty and conforms to the description. I appreciated the recycled paper packaging. On the other hand, I find the almost daily e-mails with commercial proposals exaggerated.
I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna
The bracelet is beautiful but I was only able to wear it for a few days because it had already broken. I am currently on vacation but was thinking of sending it back to you for an exchange; is this possible?
No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna
The earrings are too thick, I can't put them on.
Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️
Satisfied
Very pretty ring, but for thin fingers. I had to enlarge it a lot and it doesn't give the effect shown in the photo. Too bad there aren't several sizes.
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
I've ordered from Itsara several times in the past but I have to admit that my last order was a bit disappointing as the item was oxidized. Having said that, jewelry is always very well priced!
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna
The ring is pretty, but I have my doubts about whether it's silver or not, because the hallmark looks odd. So I'll have to wait and see.
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif
As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien
Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs
The jewel is very pretty. However, I wonder about the material used and defined as solid silver. In fact, the ring blackened in the first few days I wore it.
The black that stands out may be due to the patina of the jewel.
We always clean the rings before sending them out, but the patina may remain.
You can remove this patina by rubbing the ring with a stainless steel scouring ball and washing-up liquid.
The more you wear your ring, the more beautiful and shiny it will become.
Don't use bleach or other bleach derivatives, as this will re-form the patina.
Here's a link to advice and care:
https://itsara.net/pages/conseils-et-entretien
As far as the quality of our silver is concerned, you will find all the tests carried out on our silver, and all the necessary information by clicking on the following link:
https://itsara.net/pages/argent-pur-et-massif
Don't hesitate to come back to us if necessary,
Anaïs
Hello, the buckles are very pretty but I've only worn them once unfortunately. One of them fell off twice, the 3rd time I couldn't find it. Maybe a balancing problem since there's no closing system. Have a nice day. Dorothée Kalota
As Vanessa said in return, we're very sorry you lost your buckle 🙁
We've decided to discontinue this model, which is too flexible for a clasp.
I see you had a coupon code 🙂
Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs
Very disappointed, the silver in this ring is not the quality I was hoping for, it looks more like steel!
I'm sorry to hear that your jewelry did not give you complete satisfaction.
Our jewelry is 99.9% solid silver.
You can take a look at our website by clicking on the following link: https://itsara.net/pages/argent-pur-et-massif
which will give you all the information you need about our silver if you wish 😊
Don't hesitate to contact us if you need any further information,
Anaïs.
I haven't received the ring yet, so I can't evaluate it, sorry.
Sorry for the delay. The whole point is to be happy to have them now ✨☺️. The post office isn't always perfect, although employees generally do their jobs with devotion. Aware of the service they represent. So it's rare, but I apologize for this too slow delivery, we are indirectly responsible for it.
With pleasure
Leonel
A little disappointed with the quality Silver jewelry gets damaged very quickly when worn occasionally
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien
Very nice day, Anaïs
I'm usually happy with the jewelry, but I'm disappointed with the way the bracelet is fastened. It's very complicated to fasten it alone, if not impossible, even with someone else. Yet the bracelet is very beautiful.
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?
Very good quality and competitive price.
Not finished well enough, I expected better from Thailand. Sorry
I'm sorry to hear that we weren't able to satisfy you 🙁
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs
The bracelet we ordered didn't fit because you asked us to measure the wrist when we should be measuring the flat of the hand. This changes everything. What's more, the return is not free of charge as you deduct a contribution from us. I'm very disappointed
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.
Don't hesitate to come back to us if you need help.