9.3/10
★★★★★
based on 2132 reviews published

Latest customer reviews

1 /5
★☆☆☆☆

No phone number, no contacts Always answer a machine All the contact information I gave does not seem to include address and phone number. I am asked if I will go if I am happy with my product, it would be very interesting that I receive it because I still have not received For now I have my zero as a star thank you

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Jean-jacques G.
purchased on 05/03/2024
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Answer from Jardin Affaires
Hello, We'd like to clarify a few points you mentioned in your review. Firstly, regarding the absence of a telephone number on our site, we would like to point out that although we do not display our telephone number directly, we offer other means of contact such as the online contact form and live chat to meet your needs. In addition, we'd like to point out that there was telephone contact between you and our teams. We took the time to explain to you the reasons for the delay in your parcel, which are in no way linked to an error in your contact details as you say. You were dealing with members of our customer service team, not with automated responses or machines. Regarding your statement that your package was not delivered, we have checked our records and found that the package was indeed delivered with your signature as proof. We appreciate your feedback and want to assure you that we are here to answer any questions or concerns you may have. Please do not hesitate to contact us directly should you require any further information. Sincerely, The Customer Service Team
1 /5
★☆☆☆☆

Normally delivered in 3 days, it's been 8 days and still nothing.

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Jerome D.
purchased on 07/03/2024
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5 /5
★★★★★

WELL

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Jean. François M.
purchased on 03/03/2024
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5 /5
★★★★★

Delivered in 24 hours

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Régis L.
purchased on 05/03/2024
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5 /5
★★★★★

Very fast and very responsive after-sales service that solved my problem in no time at all!

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Patrice M.
purchased on 04/03/2024
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5 /5
★★★★★

I've bought 2 times and have been very satisfied each time. The service department is top notch, really professional and responsive.

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Guillaume H.
purchased on 04/03/2024
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5 /5
★★★★★

Product arrived quickly and without problems

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Olivier C.
purchased on 02/03/2024
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5 /5
★★★★★

Bonjour tout c'est bien passé, commande et livraison

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Denis M.
purchased on 05/03/2024
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5 /5
★★★★★

Very satisfied with the order, the product arrived very quickly in less than 36 hours, conform and in its original packaging. I would recommend it for a future purchase.

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Benoît L.
purchased on 04/03/2024
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4 /5
★★★★☆

Happy with my purchase of the equipment I ordered. But no answer corresponding to the 2 years 3 or especially 5 guarantee considered by Echo on this material. I'm still waiting for a reply from jardin affaires.........

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Dominique G.
purchased on 04/03/2024
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Answer from Jardin Affaires
Hello, The warranty is 2 years for professionals and 5 years for individuals. We hope this answers your question. We apologize for the delay in responding. Best regards,
5 /5
★★★★★

Serious and reliable seller. Excellent after-sales service and responsiveness. Small problem with delivery company but otherwise top notch

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'frank' H.
purchased on 26/02/2024
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5 /5
★★★★★

Very good product at a very competitive price. Delivered quickly. Everything works so far.

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Johan B.
purchased on 27/02/2024
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5 /5
★★★★★

Very fast, description as I expected

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Sylvain S.
purchased on 04/03/2024
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5 /5
★★★★★

Very well received fast delivery good parts I recommend jardin-affaire

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Pascal G.
purchased on 02/03/2024
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5 /5
★★★★★

CLEAR

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Eric V.
purchased on 29/02/2024
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5 /5
★★★★★

Product conforms to my expectations, fast delivery, I recommend this serious site.

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Lecuyer C.
purchased on 03/03/2024
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5 /5
★★★★★

Fast delivery and very well packaged product

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Emmanuel B.
purchased on 28/02/2024
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5 /5
★★★★★

The product conforms and the order tracking is correct. Delivery to be improved as it is late and there is no tracking information.

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Serge F.
purchased on 24/02/2024
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5 /5
★★★★★

The mower is very good, it started perfectly and the power is there.

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Stephanie H.
purchased on 29/02/2024
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5 /5
★★★★★

Attractive prices. The quality seems to be there.

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Pascal B.
purchased on 26/02/2024
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5 /5
★★★★★

Fast and reliable

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Fabrice C.
purchased on 24/02/2024
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5 /5
★★★★★

Product conforms. Fast delivery.

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Sylvain L.
purchased on 21/02/2024
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5 /5
★★★★★

Received the belt the next day Perfect

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Didier L.
purchased on 23/02/2024
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5 /5
★★★★★

Order and deadline met.

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Serge P.
purchased on 23/02/2024
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5 /5
★★★★★

The mower I ordered was exactly what I expected. The documentation enabled me to assemble the various components without any problems, and it was easy to start up. The only downside was that it wasn't easy to track the shipment. On the other hand, the driver was very professional and delivered a very well-packaged parcel.

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René P.
purchased on 20/02/2024
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5 /5
★★★★★

Very good experience

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Yves F.
purchased on 20/02/2024
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5 /5
★★★★★

Everything went straight Competitive price Consistent site, fast delivery. Nothing to complain about, I recommend

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Olivier L.
purchased on 23/02/2024
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5 /5
★★★★★

Conformity and good follow-up

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Jean-louis K.
purchased on 05/02/2024
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4 /5
★★★★☆

Satisfied

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Nicolas B.
purchased on 19/02/2024
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5 /5
★★★★★

Simple, efficient, good price, and fast delivery

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Patrice C.
purchased on 20/02/2024
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5 /5
★★★★★

Fast delivery of the product, which was well protected in its packaging. Very satisfied

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Christine B.
purchased on 19/02/2024
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5 /5
★★★★★

My very positive opinion: 5 stars ++++. Pleasant telephone reception (for a lack, on the site, to notch the delivery at residence, very commercial, very fast delivery (4 days), very solid parcel... finally PERFECT. I recommend them.

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Bernard D.
purchased on 15/02/2024
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5 /5
★★★★★

Very fast delivery, thank you.

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Annie T.
purchased on 18/02/2024
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5 /5
★★★★★

First order blades delivered quickly brand mtd ditto old I recommend this site Cordially

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Michel C.
purchased on 18/02/2024
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5 /5
★★★★★

Very reasonable prices Fast delivery Products as described

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Martial L.
purchased on 18/02/2024
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5 /5
★★★★★

Fast delivery. Product conforms and is of good quality at first sight. I'll see with use

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Ghislaine R.
purchased on 15/02/2024
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2 /5
★★☆☆☆

I am extremely happy with the quality of the material supplied. However, the after-sales service is unacceptable. At the time of my purchase, many tools were out of stock, but this did not appear anywhere on the site... So when I ordered, three days later there was no return on my order. I sent an e-mail for more information. That's when I found out about the lack of certain tools. I asked if the rest would arrive soon, and was told that they were waiting until they had the whole order before sending it. Without much precision as to a date. If I'd known that, I wouldn't have ordered all the tools, given to me by my family for my birthday, and I would have taken the rest elsewhere. But there it was, impossible to change the order... After several threats to ask for a refund, with my right of withdrawal. It took me 10 days after the purchase to get good news and finally my parcel 2 days later. We need to review the communication of the site and the service.

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Maxime R.
purchased on 26/01/2024
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Answer from Jardin Affaires
Hello, thank you for your feedback. We'll be sure to inform our customer relations department of your return. However, after analyzing the exchanges you had with our customer advisor, you were indeed notified that 3 items were out of stock. What's more, on our site, when you consult an item, under the price indication, you can see whether an item will arrive in 24 to 48 hours with the words "AVAILABLE - DELIVERY WITHIN 24/48 HOURS" or whether it is available later, generally between 6 and 10 days in our warehouse, with the words "Available within 6 to 10 days". I can see that you haven't looked at all our availabilities, otherwise you wouldn't be so unhappy.
5 /5
★★★★★

There was a slight delay in delivery due to a stock shortage, but customer service was extremely responsive and even let me know when the product had been dispatched. This is a company that cares about its customers. It's worth noting. 🙂

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Yann C.
purchased on 03/02/2024
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5 /5
★★★★★

Super happy order arrived on time. Material conforms

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Olivier J.
purchased on 05/02/2024
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5 /5
★★★★★

Hello , parcel well received in good condition , not enough distance for the product but everything is very good , cordially yp

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Yannick P.
purchased on 06/02/2024
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