Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 2 and 4 stars

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G
Gérard M.
Rating: 4 out of 5
following a purchase from 24/06/2026
Very good work done according to my instructions
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I D.
Rating: 4 out of 5
following a purchase from 31/05/2026
Excellent order.
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ANTONIO D.
Rating: 4 out of 5
following a purchase from 02/06/2026
Compliant with the order
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Jean-Luc T.
Rating: 4 out of 5
following a purchase from 28/04/2026
Very good performance and service Thank you very much
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Philippe B.
Rating: 4 out of 5
following a purchase from 19/04/2026
Nothing to report
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CHRISTOPHE M.
Rating: 4 out of 5
following a purchase from 28/04/2026
Compliant piece
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K
khalid E.
Rating: 2 out of 5
following a purchase from 27/04/2026
I paid an extra fee for faster delivery in 3 days and I received my product much later...
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Response from John Steel
Hello Khalid,

Thank you for sharing your experience. We are sorry
M
marc C.
Rating: 4 out of 5
following a purchase from 04/04/2026
Just the delay is a bit long
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bruno M.
Rating: 2 out of 5
following a purchase from 13/04/2026
very disappointed, I will not order from you again. Correct packaging not damaged, but plate very damaged, I could only use one out of two. I can't send you the photos in this review but if you give me an email, I will send you the 3 photos.
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Response from John Steel
Hello Bruno,

We are sorry to hear that you have encountered problems with your order. Your satisfaction is very important to us and we would like to discuss this further with you. Could you please contact us at the email address provided on our website so that we can resolve this situation together?

Best regards,
The John Steel shop team
P
Pierre D.
Rating: 2 out of 5
following a purchase from 03/04/2026
Poorly deburred piece. Mirror effect announced while received "brushed metal" effect.
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Response from John Steel
Hello Pierre,

Thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations and we wish to understand your situation better. Please do not hesitate to contact us directly so that we can discuss this matter and find a suitable solution.

Best regards,
The John Steel team
E
Eric G.
Rating: 2 out of 5
following a purchase from 24/03/2026
Rust is already appearing
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Response from John Steel
Hello Eric,

Thank you for your feedback and we are sorry to hear that you are experiencing an issue with your product. We invite you to contact us directly so that we can help you resolve this problem as soon as possible.

Best regards,
The John Steel team
A
ALABERT P.
Rating: 2 out of 5
following a purchase from 08/04/2026
many scratches on one of the two sides of each sheet. huge disappointment
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Response from John Steel
Hello ALABERT,

We are sincerely sorry to hear that you encountered imperfections with your order. Your satisfaction is important to us, and we invite you to contact us privately to discuss your situation and find a solution together.

Best regards,
The John Steel shop team.
D
DOMINIQUE T.
Rating: 4 out of 5
following a purchase from 20/03/2026
Delivery OK and custom size OK, Deburring a bit neglected at the 4 corners!
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Ruud S.
Rating: 4 out of 5
following a purchase from 27/01/2026
Orders can be arranged entirely according to your wishes. They deliver very good quality and the shipment was excellently packaged. It costs a few cents, but then you get something! And if the whole process from ordering to delivery had gone a bit smoother, they would have received five stars.
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frederic T.
Rating: 4 out of 5
following a purchase from 07/02/2026
Beautiful cut good product But a corner slightly chipped and scratched
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Pierre-Émile B.
Rating: 4 out of 5
following a purchase from 22/01/2026
Good job, thank you
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Alessia S.
Rating: 4 out of 5
following a purchase from 20/01/2026
Everything is fine, only the slab had some scratches, it can be covered with treatment but it could have been avoided
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Etienne V.
Rating: 4 out of 5
following a purchase from 30/01/2026
Perfect dimensions, nothing to say and special mention for the packaging of the package.
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EDDY A.
Rating: 4 out of 5
following a purchase from 25/01/2026
well packaged and protected part received, small downside I had requested the deburring of the edges of the sheet, at least to break the sharp edge, not done unfortunately.
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FRANCIS D.
Rating: 4 out of 5
following a purchase from 05/01/2026
Product ok. Delivery a bit long compared to the announcements at the time of the order
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Martial M.
Rating: 4 out of 5
following a purchase from 11/01/2026
OK for everything: quality, packaging, delivery
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François M.
Rating: 4 out of 5
following a purchase from 08/01/2026
quick and beautiful work
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Willy S.
Rating: 4 out of 5
following a purchase from 06/01/2026
Good quality and precision of cuts. Fast delivery. High price!
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Camille G.
Rating: 2 out of 5
following a purchase from 09/12/2025
So perfect product! The cut and the drilling are spot on! However, I only give 2 stars for the delivery... They need to stop working with TNT... They swapped my package with someone else's and no help was provided.... I managed to find this person thanks to the invoice present in the package (which luckily had received my package and lived not far from me) and to recover my package... In short, I had to do TNT's job...
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Response from John Steel
Hello Camille,

Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with the product, but we understand your frustration regarding the delivery. We invite you to contact us directly so that we can discuss this situation and provide you with any necessary assistance.

Best regards,
The John Steel team
D
Dominique F.
Rating: 2 out of 5
following a purchase from 09/12/2025
a bit restrictive due to the schedule which is not specified by SMS. I had to spend the whole day waiting for my package which only arrived at 7 PM, a bit disappointing
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Response from John Steel
Hello Dominique,

Thank you for your feedback and we regret that the delivery time was not clearly specified. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you better in this situation.

Best regards,
The shop team.
G
Gilles F.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good job.
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Pascal L.
Rating: 4 out of 5
following a purchase from 30/11/2025
Fast and efficient
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Alexandre B.
Rating: 2 out of 5
following a purchase from 24/11/2025
Good the first time. This time, the piece is scratched and marked. You won't see me again.
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Response from John Steel
Hello Alexandre,

Thank you for your feedback and we are sincerely sorry to hear that your last experience did not meet your expectations. Your satisfaction is important to us and we would be happy to understand your situation better in order to find a solution. Please feel free to contact us directly so that we can discuss it.

Best regards,
The John Steel team
V
Vincent K.
Rating: 4 out of 5
following a purchase from 24/10/2025
Delivery in accordance with the deadlines
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Eliseo Z.
Rating: 2 out of 5
following a purchase from 17/10/2025
The stainless steel surface that was supposed to be completely mirror polished is not uniform and has large dull areas. A disappointment.
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Jean Luc C.
Rating: 4 out of 5
following a purchase from 18/09/2025
Goods received in good condition, they were delivered to the desired location, very neatly packaged. They meet the expressed need. However, the reception time was a bit long.
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Gilles G.
Rating: 2 out of 5
following a purchase from 15/09/2025
Hello Madam, Sir Two remarks for the order HTEHARUTV - wrong address for the package, announced at "Coccinelle Taverny" but delivered to "point Phone Taverny" - finishing state of the piece disappointing. The plate comes from a scratched sheet. The laser cutting is rough (you need to revise your machine) In summary, your service is mediocre given the price asked. I had planned a large order of cuts but I may address elsewhere. Best regards, Gilles
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Anja G.
Rating: 4 out of 5
following a purchase from 18/08/2025
Very satisfied, I also get a quick response when I ask a question via email. I will definitely order again.
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Patrick V.
Rating: 4 out of 5
following a purchase from 08/08/2025
Material delivered as expected, very neat. Delivery time was a bit long
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Didier H.
Rating: 4 out of 5
following a purchase from 13/06/2025
Top
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Serge L.
Rating: 4 out of 5
following a purchase from 20/05/2025
It's a shame that the centerpiece "domisiladore" is scratched, I will have to resurface it.
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Response from John Steel
Hello,

Thank you for your feedback. We are truly sorry to hear that your piece arrived scratched. This is not up to our quality standards, and it remains a very rare case.

Please do not hesitate to contact our customer service with a photo of the piece, we will find a suitable solution together. Your satisfaction remains our priority.

Best regards,
The John Steel team
M
Marcel J.
Rating: 4 out of 5
following a purchase from 27/05/2025
No issues regarding quality. However, paying about €16 extra to be delivered on a Tuesday and only being delivered on Wednesday, I find that regrettable!!!
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Response from John Steel
Hello,

Thank you for your feedback. We are delighted that the quality of our products has satisfied you.

Regarding the delivery delay, we completely understand your disappointment. This type of delay is exceptional, but we sincerely apologize for this inconvenience.

Please do not hesitate to contact our customer service so that we can discuss this together.

Best regards,
The John Steel team
L
Loraine A.
Rating: 4 out of 5
following a purchase from 06/05/2025
Good product very well packaged and delivered. However, the delay was a bit long.
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Response from John Steel
Hello,

Thank you very much for your positive feedback on our product and the quality of the packaging! We are delighted that everything arrived well.
We take note of your comment regarding the delivery time, and we are doing our best to improve it.
We look forward to assisting you with your future projects!

The John Steel team
F
FREDERIC M.
Rating: 4 out of 5
following a purchase from 30/04/2025
product conforms to the order. Note the quality of the packaging: perfect! However, a bit of delay for the delivery
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FAUSTO B.
Rating: 4 out of 5
following a purchase from 29/04/2025
GREAT, JUST A BIT DIFFICULT TO UPLOAD THE DESIGN FILE
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