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A
Rating: 4 out of 5
Do you make metal radiator covers with fancy modern designs to hide old cast iron radiators? If so, please send me the model and price. Thank you.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
No idea if the parcel has left or not since the 5th no news
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Response from John Steel
Hello, Your parcel was dispatched on 05/09 from our workshop. On that day you received a dispatch email with a tracking number from the carrier. Unfortunately we have just learned that the carrier has encountered a logistical problem and will only ship your package today (11/09) for delivery tomorrow (12/09). We apologize for the inconvenience and delay.
A
Rating: 4 out of 5
The metal cut is of very good quality; thank you. It's a shame I wasn't offered home delivery.
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Rating: 2 out of 5
bugs in their application make a 50cm part appear to be 16cm. bug reported. responsiveness on the phone. the part you receive doesn't match your file because they kept the draft file instead of the one sent. phone call back. they're right, i'm wrong, i send the correspondence emails, no more return. we have a part that doesn't match what we wanted.
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Response from John Steel
Hello, the part you have received conforms to your order on https://www.john-steel.com/fr/. The part you wished to have had been validated on https://pro.john-steel.com/fr/ however you ordered the first visual on John Steel. The order was processed and shipped as is. Have a nice day, John
A
Rating: 4 out of 5
Delivery by highly unmotivated staff
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A
Rating: 4 out of 5
For an item ordered on July 27, delivery was made on August 14, which is still a very long time, even for August.
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A
Rating: 2 out of 5
on my last order, the product was scratched on 2 sides, so I couldn't use it, whereas on my other 2 orders, the products were perfect.
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Response from John Steel
Hello, you've ordered galvanized steel, but as indicated on our website, it doesn't come with a PVC film to protect it from scratches. This metal is not recommended if the surface is to be scratch-free. It would be preferable to opt for a metal protected by a PVC film, such as the brushed stainless steel you ordered earlier. Yours sincerely, The Steel Team
A
Rating: 4 out of 5
The deliveryman did not drop off the parcel yesterday, stating that the company was closed for vacations until August 15. We had to contact DPD to have the parcel delivered again today.
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Rating: 4 out of 5
A little disappointed by the machining quality of the part
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Rating: 4 out of 5
The dpd service is very good, but chronoposte needs to be reviewed. the parcel took 7 days to get from Bastia to Ajaccio. the order was as I expected, very well packaged. apart from the delivery, everything was perfect.
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Rating: 4 out of 5
no comment, very satisfied with my order.
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A
Rating: 4 out of 5
good quality product,delivery on time
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A
Rating: 4 out of 5
perfect
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Rating: 4 out of 5
Very professional, very fast, apart from a small knock on the corner of the piece (which must have fallen off the cutting table). Perfect, recommend.
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Rating: 4 out of 5
Scratches and circular marks on sheet metal
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Rating: 4 out of 5
Some communication problems with delivery
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Rating: 4 out of 5
Hi. Yes, you are forcing me to leave a review. When I click on "Submit a review"...
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Response from John Steel
below the "Your comment" window, written in red
A
Rating: 4 out of 5
Although I am a loyal customer happy with John Steel's services, I am deleting a few stars because: Opening an account with them is impossible unless you have orders of over 10,000/year The choice of aluminum shades is poor Prices are high The pro site is really not great I recommend this merchant and hope that this comment will lead to changes at John Ste.
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A
Rating: 4 out of 5
Product conforms to dimensions. Fast shipping, good packaging. Two negative points: - the contours of the part are not deburred - red marker writing on the part: not a good idea if the part is to be visible.
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Rating: 4 out of 5
Perfect. Fast, efficient. The product corresponds to my request and I received the products very quickly.
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Rating: 4 out of 5
Despite a problem placing the order, good quality service Thank you.
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Rating: 4 out of 5
Easy to design items on the website. Very good service. For delivery, a TNS option with collection from a relay point would be welcome. I had to mobilize someone all day to wait for delivery.
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Rating: 4 out of 5
straightforward;a job well done;you serve your customers well.
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Rating: 4 out of 5
Reliable e-tailer, practical web format for prototyping
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Rating: 4 out of 5
Good part cutting
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Rating: 4 out of 5
Very good.
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Rating: 2 out of 5
The parts were received with a poor finish (approximate dimensions, no sanding, joints to be touched up, incomplete drilling).
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Response from John Steel
Hello, Some of the holes configured did not meet the technical constraints of laser cutting. The hole diameters were smaller than the thickness of the part's sheet metal. As for the contours of the part, the lack of precision stems from the ratio between the highly detailed contours and the considerable thickness. Our customer service department has contacted you.
A
Rating: 4 out of 5
The Dpd delivery service is, as usual, very disappointing. On the tracking it says: the package could not be deposited representation the next business day (ie 3 days later) while I was at home all day waiting for the package that was announced ... but no deliveryman came ... great dpd and not the first time ..... deliveryman to avoid ...
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Rating: 4 out of 5
Very good. I didn't put the maximum because I was delivered an unfinished part (maybe a machine "bug"). I mostly sanctioned the fact that it wasn't detected."
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Rating: 4 out of 5
A large claw across the part on one side, but as I placed this side inside the obget I'd made (locking stop for a gate), it didn't really bother me. The part was small (less than 200 mm long), so maybe that's why it got caught, perhaps by the robot during cutting?
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Response from John Steel
Hello, Please note that the product you selected was raw stainless steel, and as indicated on the website, it may be subject to certain scratches and surface degradation. We are pleased that this scratch did not mar the use of the piece, this type of defect can be remedied by sanding. Good day, Customer service.
A
Rating: 4 out of 5
Uncomplicated design application
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Rating: 4 out of 5
Impeccable service, but the product wasn't quite what we expected. Polished, yes, but milky, so we didn't get the reflection we expected. It wasn't sold as a mirror, so no criticism.
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A
Rating: 4 out of 5
Fast delivery, product conforms but not deburred, with laser cut marks: shame
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Rating: 4 out of 5
customer service didn't reply to my e-mail - in the text it says that the minimum diameter of the holes is equal to the thickness of the sheet -- in the software it's the minimum radius that is equal to the thickness of the sheet -- so I couldn't make 5mm diameter holes in a 5mm sheet.
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Rating: 4 out of 5
perfect but delivery a bit long
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Rating: 4 out of 5
Very good, except for the delivery. I made an appointment with the delivery man who didn't show up. I had to call back to make another appointment. Result: 1/2 day's pay cut
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Rating: 4 out of 5
AAA...
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Rating: 4 out of 5
R.A.S
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Rating: 4 out of 5
The glue didn't arrive at the same time as the stainless steel plate, but the day after or 2 days later, with no explanation...
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Rating: 4 out of 5
Very good
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