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A
Rating: 4 out of 5
Fast production and shipping, but delivery problem with TNT (parcel not received, problem not explained on tracking site).
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 018 published reviews
Summary of reviews
John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
Delivery e, plate quality not great
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Response from John Steel
Hello, our customer service has contacted you to check on the delivery of your order and the quality of the part. The parcel tracker indicates that delivery could not be made to your home, and that the parcel was dropped off at a relay point the following day. As for the quality of the part, it conforms to your order.
A
Rating: 4 out of 5
Delivery is still slow for Belgium. But that's down to the carrier.
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A
Rating: 2 out of 5
The order has not arrived. The delivery tracking link does not work
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Response from John Steel
Hello José, thank you for your feedback. You have requested a refund for this order dated 22/01/2018, so it is quite normal not to receive it... In the meantime, you have received the one dated 01/27/2018, and the one dated 05/02/2018 is currently being delivered. We have emailed you the link to track your package. Have a nice day!
A
Rating: 4 out of 5
Not very precise about the finish of the stainless steel (shiny raw) precision given 2 shiny sides 1 protected In fact no shiny side A question was asked, (destination of the room?) answer behind cooking plate) no answer confirming the suitability for this function Preferable not to question in this case Overall satisfied and ready to recommend to friends Best regards
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A
Rating: 4 out of 5
Delivery in 2 stages, as no call from the delivery man stuck behind the gate. The corten ordered was not really rusty. Excellent customer service, with great help in setting up our logo.
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A
Rating: 4 out of 5
Very good service. The part I ordered was exactly what I asked for. In terms of delivery, it's a shame that the site doesn't offer Relais Colis delivery and only TNT. In the end, TNT didn't deliver and dropped the part off at the local Relais Colis. Result: over a week for delivery.
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A
Rating: 4 out of 5
very good quality, but very expensive
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A
Rating: 4 out of 5
I'm really happy with the product, from the order to the delivery. .... I would just like to have some details about the delivery time.
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A
Rating: 4 out of 5
Order met expectations: measurements, cut-out and condition of plate on delivery. All good
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A
Rating: 2 out of 5
Scratched sheet metal + machining marks -- unacceptable
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A
Rating: 4 out of 5
None.
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A
Rating: 4 out of 5
I am very satisfied with the quality of the material ordered. On the other hand, delivery was announced as taking 3 days. Order placed online on 22/12 (I'm willing to take into account Christmas and New Year's weekends ...). Delivery announced for Saturday 6/01 and finally made on 8/01. Dumb delivery man. In the end, what counts is the product.
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A
Rating: 4 out of 5
I asked for 2 small pieces and 1 large. I received 1 small and 2 large pieces. Due to time constraints, I had to recut one of them. At the price of cutting I'm a bit disappointed.
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A
Rating: 4 out of 5
Everything is fine except the time of delivery: 7.1/4 am I think that's a bit too early.
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A
Rating: 4 out of 5
Everything is ok but the delays are a bit too long.
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A
Rating: 4 out of 5
slightly high prices
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A
Rating: 4 out of 5
Delay a bit long and first shipment scratched plate
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A
Rating: 4 out of 5
Quality product. Shiny stainless steel, cut perfectly to size. After removing the protective film, some stains do not come out with water. How do I wash and maintain a stainless steel credenza?
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A
Rating: 4 out of 5
The John Steel cutting service is excellent. On the other hand, the quality of the delivery service is mediocre: DHL subcontracts to Chronopost, which twice in a row states that it could not find anyone at the delivery address (which is not true, of course the deliveryman never calls the telephone number given in case of a problem). In the end, the parcel has to be collected from the Chronopost warehouse.
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A
Rating: 4 out of 5
Well, well, well
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A
Rating: 4 out of 5
Apart from the haphazard delivery, it was fine.
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A
Rating: 4 out of 5
Quite satisfied overall. Good product, to be seen in use...
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A
Rating: 4 out of 5
The deliveryman did not follow the instructions at all. When I placed the order and then on the delivery company's website, I indicated that I wanted delivery on a Friday and this was not respected. I was therefore absent and the delivery had to be made to my neighbor.
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A
Rating: 4 out of 5
A little long lead times due to BlackFriday but perfect parts and top customer service
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A
Rating: 2 out of 5
No comment. It sucks and no commercial gesture. Site not explicit at all. Y a BCp mieux.
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A
Rating: 4 out of 5
One sheet had suffered a small deformation during transport, undetectable before unpacking. Despite my best efforts to reduce it, it is still visible.
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A
Rating: 4 out of 5
Fast service but aluminum plate with deep scratches ...
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A
Rating: 4 out of 5
There's nothing wrong with the work done by John Steel. On the other hand, the choice of service provider for delivery to a private customer was deplorable. DHL lost the first shipment. The second shipment, prepared by John Steel, took a week to arrive, as DHL does not deliver to relay points and requires a signature. DHL didn't understand that I wasn't at home during the day... :-(
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A
Rating: 4 out of 5
Very fragile product.
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A
Rating: 4 out of 5
super site, super job but 5 working days...
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A
Rating: 4 out of 5
No disappointment whatsoever. That's rare.
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A
Rating: 4 out of 5
Nothing to complain about, the cut-out was just what I expected. The only downside for me was the delivery costs/choice.
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A
Rating: 4 out of 5
excessive grinding makes the parts unusable. What's more, the cutting starts directly at the contour of the part, and this starting point is very degraded. disappointed.
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Response from John Steel
Hello, We have reproduced the parts affected by the problem. Glad to have had your positive feedback in our Help Center. See you soon
A
Rating: 4 out of 5
Fine
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A
Rating: 2 out of 5
I CAN'T EVALUATE BECAUSE THE CARRIER LOST THE PACKAGE.
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A
Rating: 2 out of 5
I ordered 6 steel plates to make tables (over 500 euros per order). Fast, impeccable delivery of 2 parcels by DHL. The only problem is that the first plate in each parcel is badly damaged with large scratches (1/2 mm deep), probably caused by mishandling. John doesn't care, even with photos... Shameful
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Response from John Steel
Raw materials that have not been surface-finished (brushed, etc.) and are not protected by a PVC film may show marks or scratches of varying size and depth. This condition is common to raw materials.
A
Rating: 4 out of 5
The dimensions were respected. Quality product
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A
Rating: 4 out of 5
beware of drilling holes, which should be dimensioned using the radius rather than the diameter.
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A
Rating: 4 out of 5
First order, satisfied with product and delivery
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