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A
Rating: 4 out of 5
good overall
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Thank you
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Rating: 4 out of 5
The product is very well finished, I just regret the price of shipping / the lack of collection from a relay point.
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Rating: 4 out of 5
Used the service twice. If the first time everything went well, I had to wait more than 15 days for my parcel the second time. When I contacted customer service, I was told that my parcel was being looked for, and then nothing happened until I received it.
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Rating: 4 out of 5
Great online service, but I only gave it 4 stars because the file transfer site sucks, the choice of metal shades is missing, the prices are too high and to qualify you need a monthly basket that's out of reach, too bad. But we're fans of the service, so let's hope it gets even better in the future.
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Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
we need to offer a less expensive delivery service
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Rating: 2 out of 5
I'm used to receiving the goods d+1 on my previous orders, but I had to wait a week. Unreachable on the phone, I no longer recommend using John steel services.
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Response from John Steel
Hello, Thank you for taking the time to share your experiences and especially thank you for your long-standing loyalty. We can be reached at [email protected], on 0800 746 548 (9-12h/14-17h+ answering machine) or via chat. We apologize for the delay in delivery (D+4 instead of D+3). Your parcel was picked up by our carrier 1 day later than expected.
A
Rating: 4 out of 5
Part conforms to dimensions but received slightly deformed. I had to straighten it. But as it's not an aspect piece, it wasn't a real problem.
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Rating: 4 out of 5
The website can be improved. Memorization of material and thickness with DXF is desirable. The ability to share projects would be appreciated.
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Response from John Steel
Hello, Thank you for taking the time to share your experience with our John Steel Pro advanced cutting service. We are happy to take into account your ideas for the evolution of our tools. You can share files with the desired material, grade & thickness. Find out more here: https://goo.gl/Du4c1m Have a nice day, The SteelTeam
A
Rating: 4 out of 5
Impeccable service and product, but limiting the choice of delivery to DHL results in very high delivery costs...delivery to a relay point would be much more affordable...
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Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
all is well, nothing to report
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Rating: 4 out of 5
Relay point shipping would be a huge plus for small orders/parts.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Too bad the part is scratched
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Response from John Steel
Hi Valerie, Thank you for sharing your experience with John Steel. Products with a rough finish are likely to show traces of scratches of varying depth. This is quite normal. For a more aesthetic finish, you can opt for brushed or textured metals: they are protected by a film on the front (finish side). SteelTeam
A
Rating: 4 out of 5
I ordered a rectangular sheet with a round inner cut-out. The piece is impeccable. The packaging is very efficient for transport. The delivery time was as expected. I recommend the site. Small suggestion to the seller: Offer a more complete editor for more complex projects (we don't all have AutoCad).
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Rating: 4 out of 5
Nothing to say, it's perfect
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Rating: 2 out of 5
I still haven't received my order dated 16/09...
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Rating: 4 out of 5
Good service and good price calite
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Rating: 4 out of 5
John steel was perfect, but the TNT carrier was particularly bad - the driver even asked me for 180 to take the parcel up to the 3rd floor with a second driver. The transport company agreed to deliver after 6 phone calls to management, and it took a legal case to get the parcel delivered.
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Rating: 4 out of 5
Apart from the delivery time, everything is perfect.
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Rating: 4 out of 5
All in all, very good
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Rating: 4 out of 5
Good concept, delivery is rather long and the raw product is straight out of the workshop (dirty), but the cut is good and that's the main thing.
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Rating: 4 out of 5
for the sample we received, we chose according to color, but we hadn't been told to peel off the adhesive to check the actual color of the product. As a result, our product is barely the color we wanted, but it's still acceptable.
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Rating: 4 out of 5
short
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Rating: 4 out of 5
Despite a slightly long lead time, the order met my expectations.
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Rating: 4 out of 5
good service
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Rating: 4 out of 5
Ras
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Rating: 4 out of 5
Ordered a 4 mm steel plate with cut-outs. Very satisfied with the result, delivery on time. The only downside is that the price, including "delivery charges", makes no difference between delivery to the workshop or shipment by DHL, which amounts to selling at a higher price to regional customers looking directly for their order."
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Rating: 4 out of 5
Unfortunately the merchandise was damaged during transport, a corner was bent ... But fortunately the advice given by the person of john steel helped me to straighten the corner .delais impeccable customer service nikel . cordialement
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Rating: 4 out of 5
Delivery as expected in good material. Very pleased
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Rating: 4 out of 5
plate as described and shipped well packaged thank you
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your positive feedback. We are delighted that the plaque met your expectations and that the shipping was up to your standards. We would be happy to see you again very soon in our online store.
Best regards,
The John Steel team
We sincerely thank you for your positive feedback. We are delighted that the plaque met your expectations and that the shipping was up to your standards. We would be happy to see you again very soon in our online store.
Best regards,
The John Steel team
A
Rating: 4 out of 5
Big delivery problems, thanks DHL
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Response from John Steel
Hello Verified Buyer,
Thank you for your feedback and we are delighted to hear that you are very satisfied with your order. We understand that delivery issues can be frustrating and we appreciate your patience.
Best regards,
The John Steel shop team
Thank you for your feedback and we are delighted to hear that you are very satisfied with your order. We understand that delivery issues can be frustrating and we appreciate your patience.
Best regards,
The John Steel shop team
A
Rating: 4 out of 5
Twisted sheet metal corners
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Response from John Steel
Hello Verified Buyer,
We warmly thank you for your positive feedback. We are delighted that you appreciated your experience with us, even though the corners of the sheet did not entirely satisfy you. Your opinion is valuable and will help us improve our products.
Best regards,
The John Steel team
We warmly thank you for your positive feedback. We are delighted that you appreciated your experience with us, even though the corners of the sheet did not entirely satisfy you. Your opinion is valuable and will help us improve our products.
Best regards,
The John Steel team
A
Rating: 4 out of 5
It's all good
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your positive feedback. We are delighted that your experience met your expectations and we hope to see you again very soon in our store.
Best regards,
The John Steel store team.
We sincerely thank you for your positive feedback. We are delighted that your experience met your expectations and we hope to see you again very soon in our store.
Best regards,
The John Steel store team.