Customer reviews of John Steel

Hello,

We are sincerely sorry to hear about your disappointment regarding your order. We completely understand your frustration, especially when a unit error can lead to such a difference in dimensions.

Even though you mention that it was an oversight related to the automatic conversion to millimeters, we would have liked it to be clearer in the process to avoid this kind of situation. Your feedback is valuable, and we will look into how to better alert our users on this point during the validation of their orders.

We hope to have the opportunity to provide you with a better experience in the future. Please do not hesitate to contact us if we can assist you in any way.

Best regards,
John Steel.

Hello,

Thank you for your feedback. We understand your disappointment regarding the scratches on the plates. However, it is important to note that the raw material you have chosen is delivered in its natural, untreated state (information on the product sheet). This means that it may present imperfections, including scratches of varying depths, depending on the condition of the plate at the time of dispatch.

This material is mainly intended for uses where aesthetics are not a priority, and it is indeed possible that one side may be less clean than the other.

We remain at your disposal for any further information you may require, and thank you for your understanding.

Best regards,
john Steel.

Hello,

Sorry for this error on our part. We do our best to avoid this kind of problem, but it seems that a wrong cut was sent by mistake.

Please do not hesitate to contact us so that we can find a solution together. Thank you for your understanding!

John Steel.

Hello Léna,

Thank you for taking the time to share your opinion! We're delighted to hear that you're happy with the delivery, the dimensions, and the overall quality of our products.

Regarding your comment on the film protection, please note that the material is designed so that the side protected by the film is the one intended to be visible, guaranteeing an impeccable appearance for your projects. The unprotected side is intended for use in less exposed or non-visible areas once the product has been installed.

If you have any specific requirements or questions, please don't hesitate to contact us - we'll be delighted to help.

Sincerely, John Steel.

Thank you for your feedback! We're delighted to hear that you're happy with the steel plate. Indeed, the raw material can sometimes show a few small marks or scratches, inherent to this type of finish. This is part and parcel of the material, while guaranteeing robust quality. We thank you for your understanding and trust, and look forward to working with you on your next projects! We hope to see you soon.

Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.

Hello,
We completely understand that price is an important factor in your purchasing decision, but you've been through our services anyway? If you have any further questions or concerns, please do not hesitate to contact us.
John Steel.

Hello Jean-Marie,

Thank you for your feedback. We're delighted that you like the cut. We apologize for the frosted marks on one side. As raw aluminum is an untreated material, there are some plates that may have slight scratches or marks that can settle on them unfortunately. If you need anything else, please don't hesitate to contact us. We'll do our best to satisfy you.

Sincerely, John Steel.

Hello Elsa,

Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.

We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.

Thank you for your understanding.

Yours sincerely, John Steel.

Hello Rémi,

We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.

We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.

We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.

We thank you for your understanding and remain at your disposal should you have any further questions or concerns.

Yours sincerely, John Steel

Thanks for your comment :-)

Indeed, we had noticed this lack of communication from Geodis.
Goods must be delivered to the nearest depot before 6am.
Otherwise, it cannot be included in the morning round.

The tracking system will indicate this and you should receive a text message from them.
We'll pass the information on to you next time.

Best regards,
JOHN

Good day to you,
Thank you for your comment and feedback.

Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.

That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.

Best regards,
John

Hello Nicholas, I am sorry to hear that you received parts that did not meet your expectations. Our team is doing everything possible to provide quality products and we take your comments very seriously. We will do our best to improve our production process and avoid this kind of inconvenience in the future. We hope to have the opportunity to fully satisfy you in the future. Thank you for your feedback.