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J
Rating: 4 out of 5
Fast and efficient, but a little expensive...
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 018 published reviews
Summary of reviews
John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Reviews 2 and 4 stars
Reset filtersN
Rating: 2 out of 5
Rather well done interface, but I received parts that didn't conform to the preview and to my expectations (wrong brushing direction for stainless steel). Apparently it's my fault, so too bad for me. I'm going to have the parts redone, but elsewhere :-(
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Response from John Steel
Hello Nicholas, I am sorry to hear that you received parts that did not meet your expectations. Our team is doing everything possible to provide quality products and we take your comments very seriously. We will do our best to improve our production process and avoid this kind of inconvenience in the future. We hope to have the opportunity to fully satisfy you in the future. Thank you for your feedback.
P
Rating: 4 out of 5
Good product. Delays just a little long.
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C
Rating: 4 out of 5
Very good, fast and in line with my purchase
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A
Rating: 4 out of 5
Very good value for money. A few minor concerns as to why the piece couldn't be made, but once these were resolved, everything went smoothly. Material selection and ordering are very easy. Production and delivery are fairly quick. The parts produced are compliant.
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A
Rating: 4 out of 5
Excellent service overall. I had made a special request which was not taken into account, probably because it was outside the "standard process" -- but it could have been.
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A
Rating: 4 out of 5
Easy to choose and order materials not commonly found in the trade.
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A
Rating: 4 out of 5
The product is compliant but a little expensive.
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A
Rating: 4 out of 5
Delivery compliant, but the appearance of the metal does not match the visual on the site. We're waiting for the piece to rust before putting it in place.
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Response from John Steel
Be careful with CORTEN. It's a metal that comes unoxidized and needs time to obtain its particular shade. I invite you to visit our blog, where you'll find lots of tips, including for Corten ;-) Best regards, JOHN
A
Rating: 2 out of 5
Blue cut sheet metal ...
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Response from John Steel
Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN
A
Rating: 4 out of 5
good quality material, on time. However, a slight lack of finish.
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A
Rating: 4 out of 5
Excellent work, part well cared for and packed for shipping. Too bad it took eight days to be delivered. Apart from that, well done.
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A
Rating: 4 out of 5
Appreciated: "postage included" price calculation Appreciated: easy interface
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A
Rating: 4 out of 5
A great metal cutting service but not all the parts I received were in great condition.
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A
Rating: 4 out of 5
Precise cutting dimensions. In the order form, only the outside dimensions appear. There was an error in the position of the holes and I was unable to check whether the error was mine or yours. Otherwise, nothing to complain about.
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A
Rating: 4 out of 5
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Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
What I liked: that you were concerned about the correct delivery of your product, what you can improve: find a better carrier.
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A
Rating: 4 out of 5
Nice choice of metal. The cut shape is really slanted and there are some burrs on the edges. Good. And it's a bit expensive.
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A
Rating: 4 out of 5
A
Rating: 4 out of 5
Wide range of precise cutting options. Very quick turnaround. Unfortunately my plate was scratched in several places on one side. It was of no consequence as I'd planned to paint it, but not great in principle.
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A
Rating: 4 out of 5
To date, we've never had any problems with our orders, since everything we order is made to measure.
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A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
Very well packaged despite the size (3mm thick aluminium, 100mm x 2000mm), product arrived in good condition. Delivery as fast as expected (on time).
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A
Rating: 2 out of 5
I ordered and received 4 aluminium door covers for a very high price of about 90. I expected to receive a high-quality product with an impeccable finish. This is absolutely not the case, as all 4 plates are scratched and the cut-outs are not even smoothed. This is simply scandalous.
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Response from John Steel
Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail :-) Wishing you a pleasant day, Sincerely, John
A
Rating: 4 out of 5
Excellent reactivity . Short delivery time . Price unfortunately too high for professional customers
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A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
A
Rating: 4 out of 5
The choice of materials and the ease of ordering on the website. With its fair prices, JohnSteel is an important partner for our agency.
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Rating: 4 out of 5
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Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
Quality delivery. However, a delivery note is missing.
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A
Rating: 4 out of 5