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A
Rating: 4 out of 5
impressive laser cutting, precise and clean. fast delivery service
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
good service, fast shipping, careful packaging. Very impressive laser cutting work, precise and clean!
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Hello, could you add a BL to your delivery?
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Response from John Steel
Hello, thank you for your comment. BLs, invoices and other documents are all available in the order history. On request, we can add them to the packages. Sincerely, John
A
Rating: 4 out of 5
All very good, especially the packaging of the parcels, really well done. A small reservation about the tolerances of the online cutting software, I'd like to have it to the half millimeter, it's missing.
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A
Rating: 4 out of 5
nothing to say, don't change a thing
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A
Rating: 4 out of 5
Just opened the package will be installed next month
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Everything's simple and straightforward. The only drawback is that no drawing of the part ordered is attached to the confirmation or invoice. Fortunately, the part was as requested.
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Rating: 4 out of 5
Delays too long .... much too long dommmmage!
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Response from John Steel
Hello, John Steel thanks you for your comment. Please note that all delivery times are given in working days, i.e. excluding weekends. In case of doubt, question or any other need, our after-sales service is available through the channels announced on the site. They will get back to you as quickly as possible. Wishing you a good day, John
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
The deadline and the quality of the work. The only point to review would be the site when I submitted my file, it told me a problem with the file when I had previously used the same file, in which on the part there are 2 holes. In the 2 pieces I received, the 2 holes were not present. In my opinion, this point was not too clear.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
packaging of the product ordered very good and conforms to the order.
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Rating: 4 out of 5
be less expensive!
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Rating: 2 out of 5
Cutting error on their part from JohnSteel, offer of a 5 credit on the next order... No real solution offered. It's a shame, the quality was there...
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Response from John Steel
Hello, thank you for your comment. Please be careful when assuming a cutting error. It can take a long time to find it. In this type of situation, the most efficient way is to contact us by phone. We always offer a solution, it's just a matter of finding the right one :-) Sincerely, John
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Rating: 4 out of 5
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Rating: 4 out of 5
JE MET UN bien car tout a été fait rapidement mais les traces de poncage au niveau des 4 trous du perimour c'est bof bof
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Rating: 4 out of 5
The ease of ordering, the customized cut-outs, the turnaround time.
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Rating: 4 out of 5
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Rating: 4 out of 5
Good and as ordered. I had asked not to be delivered before 05/10/21. However, I was contacted several times as early as 16/09/21. Thank you for taking into account the comments made at the time of ordering. Sincerely
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Very good, meticulous finish, quick turnaround on orders placed, possibility of drawing up a plan online. Highly recommended.
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A
Rating: 4 out of 5
Very good, meticulous finish, quick turnaround on orders placed, possibility of drawing up a plan online. Highly recommended.
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A
Rating: 4 out of 5
good quality correct cut.
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Rating: 2 out of 5
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
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Response from John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
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Rating: 2 out of 5
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
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Response from John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
A
Rating: 4 out of 5
Very good for the plate ordered. Dimensions respected and very well packaged. Small hitch in delivery (different parcel relay from the one chosen when ordering). Apart from that, I can't recommend it highly enough.
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Response from John Steel
Hello, thank you for your comment. It's true that the delivery point you choose may vary. Carriers change the list of available relays on a daily basis. When this happens, we try to deliver as close as possible to the previous one each time. We apologize for the inconvenience. Unfortunately, this is beyond our control.