★★★★★
based on 4588 reviews published
Latest customer reviews
Very fast production, good quality materials, complies with my request. Very fast shipping.
Perfect
Perfect!!!
The online tool is impractical
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John Steel.
Top
Correct product and delivery time.
Fast, economical delivery and compliant product
Very good!
Very good service. Delivery on time and good customer service ready to answer any question l.
After several orders on the site I can say that the products and service are up to scratch I recommend ++++
Very good
I ordered a stainless steel plate (73 cm diameter) from the "John Steel" site, cost: €586.00. This plate is obviously non-conforming, with a central deformation formed by a 1.5 mm hollow that is perfectly visible on the photos I sent them. In spite of this, "John Steel" refused to take back the plate for exchange - here's their reply: "Your plate remains in conformity with the factory specifications. The deviation you have noted is minimal, and is within the norms." It would therefore appear that the obvious deformation, in the form of a bowl rendering the plate unusable, is a normal compliance for "John Steel"!!!! Which is, of course, totally unacceptable. Let's hear it!
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team
Quality, precision and speed. TOP service!
Very good. Easy to use website, clear confirmation email, email and sms from the delivery person with precise date and time with a reminder one hour before delivery. Upon delivery, the package was superbly packaged and the merchandise conformed to the order. Bravo
Hello, very patient service, the product corresponds to what I was looking for, only problem, no information from the deliveryman (delivery announced for the morning, but postponed to 11 am in the afternoon, no SMS two hours before as announced, and discovery of the deliveryman in front of my house without having announced himself.
Very satisfied with the quality I found at John Steel. A small problem with the delivery, which only concerns the carrier. I recommend this company and would recommend it again if necessary.
Very Pro
You're super fast and it's perfect! Thank you so much!
Very good
Fast delivery, compliant product. Perfect for the induction hob niche, which was too large for all the plates.
Perfect, nothing to complain about
Nice performance from you
At the top
Bonjour, tout bien et sans problèmes, bien recu et bien emballée.
Direct contact (on a detail of the order) with an extremely dedicated and caring secretary. Congratulations to her and to the company, whose image she creates.
Very satisfied, very fast delivery and impeccable product.
The order went very well, from order to delivery. Very satisfied
Product executed according to my order.
Very good.
Perfect
I found the purchasing experience top-notch: the site for selecting the product was very well done, the communication very clear, the delivery time shorter than expected. I'd definitely recommend it!
As ordered, well-designed package
Excellent experience! Top-notch technical and sales support, ultra-fast production and shipping. Part received was of good quality and conformed to specifications. We'd like to see this quality of support and professionalism in many other French companies. I highly recommend John Steel!
Very serious company. Fast delivery. Equipment as described. The people I spoke to on the phone seemed extremely competent, each in their own field.
Serious work obviously carried out by "real" professionals. I've placed orders with John Steel before => impeccable results every time!!!!
Always on top!
Good product, neat work, very well packaged. Top delivery. If all companies were the same, they'd all be happy.
Very good customer service. I had to cancel an order due to a measurement error I had made. There was no problem. So I recommended the part with the right dimensions. Fast delivery. Quality at the rendezvous. I recommend this site.
Insightful staff Quick delivery Product met our expectations
Nickel