/10
★★★★★
based on 3895 published reviews
★★★★★
based on 3895 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
No cutting, no squaring. Not precise up to 2mm difference. And disgusting cut not neat not clean. All this for an expensive price. For that price, you'd think you were getting impeccable quality.
Guillaume B.
purchased on 17/01/2024
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1/5
★☆☆☆☆
The holes weren't drilled, I'm working with the salesman to find a solution.
Jean Jacques L.
purchased on 20/01/2024
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1/5
★☆☆☆☆
Double-sided striped plate
Oguzhan K.
purchased on 09/11/2023
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Answer from
John Steel
Hello Oguzhan,
We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.
If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.
Sincerely, John Steel.
We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.
If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.
Sincerely, John Steel.
1/5
★☆☆☆☆
Late with prompt payment
Sandra E.
purchased on 26/10/2023
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Answer from
John Steel
Thank you for your comment.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).
Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.
Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).
Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.
Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.
1/5
★☆☆☆☆
A little disappointed this time
Luciano B.
purchased on 06/11/2023
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1/5
★☆☆☆☆
Impossible to show John Steel a cutting error, their site does not record the cuts made in the customer area. Part received does not correspond to my order, and the cut requested does not appear in my customer area, which is normal, as they confirmed over the phone. So... their word against mine. And a few hundred euros lost.
Acheteur Vérifié
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1/5
★☆☆☆☆
Selling me a tiny piece of aluminum for 29 euros is just too much !
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Given your order, there must be a confusion between cm and mm, please note that the site is entirely in mm. I always invite you to check your order (with us or any other internet order for that matter) and if in doubt, you can contact us. We can be reached by the various means indicated on the site. Sincerely, John
1/5
★☆☆☆☆
Hello, following an order I was never delivered my product. the carrier never contacted me and from one day to the next I received a credit note and then a refund, I don't know why.
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. In case of cancellation of an order, we always inform the customer of the reasons. We don't do this out of the blue. In your case, we sent you an e-mail and tried to contact you by phone several times to explain the situation. In fact, you can reach us at 0 800 746 548 to discuss the matter. Wishing you a good day, Sincerely, John
1/5
★☆☆☆☆
The delivery times announced at the time of the order are not respected (one week late) and nobody warns you of a possible delay, I would not recommend you? Sincerely
Acheteur Vérifié
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Answer from
John Steel
Hello, Thank you for your comment. We are sorry for the delay. The factory has suffered two events that have completely blocked our production. We have sent an explanation e-mail to those affected, which may have fallen into your spam folder. Please be aware that our deadlines are our priority and that, except in very exceptional situations, we tend to deliver ahead of schedule. Once again, we apologize for any inconvenience caused, and we invite you, and anyone else who may be concerned, to contact Customer Services with any questions you may have. We have a competent team on hand to answer any queries you may have. Sincerely, John
1/5
★☆☆☆☆
Better delivery (address not price taken into account) improve quality service before dispatch (failed cut-out on corten sheet: instead of reading Moulin , it reads Moulir)
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. If you have a complaint about the quality of our products, I strongly recommend that you contact our after-sales service. Often, it's just a simple misunderstanding or a situation that always finds a satisfactory solution. Sincerely, John
1/5
★☆☆☆☆
Acheteur Vérifié
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1/5
★☆☆☆☆
Acheteur Vérifié
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1/5
★☆☆☆☆
After a satisfactory order, which prompted me to place another order, I was particularly disappointed. The order did not conform to the requested drillings. Apparently in good faith, the after-sales service envisaged a potential malfunction of its online application and asked me to detail precisely the procedure I had followed. I received no reply for 3 weeks. I was given no answer for 3 weeks. I followed up with a reminder, when I understood that our exchanges would be ignored: a dialogue of the deaf with the after-sales service, which, from casualness to relative politeness, can only say one thing: NO, while pretending to be interested in your case.
Francois N.
purchased on 13/10/2022
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Answer from
John Steel
Hello, We're very sorry about your experience and totally understand your frustration. Your e-mail deserved a much quicker response from us. Following your request, we carried out a series of tests to understand whether or not our system could have removed the holes initially drawn. The conclusion is that our system has not suffered any bugs, and that all orders dated 11/09/2022 are compliant and have not suffered any inconvenience. To return to the subject of conformity, the sheet metal you have received conforms to what was transmitted to us on our website. As a result, we are unable to refund the full amount of your order and have offered you a gesture on your next order as a gesture of good faith. To avoid this kind of error, we have made it possible for you to check your part again in the shopping basket and throughout the order process. We're sorry to hear about this incident, but please don't hesitate to contact us on 0800 746 548 to discuss the matter in person. Have a nice day, John
1/5
★☆☆☆☆
The product I paid for arrived late and badly made, so I asked for help by e-mail and never got an answer. It was a project for my end-of-year exam, which I didn't pass. Thank you for giving me an explanation and compensation Cordially
Acheteur Vérifié
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Answer from
John Steel
Hello, Thank you for your comment. John Steel and its team regret the outcome of your order. Unfortunately, we are in a position to help you place an order and resolve the various technical blocking points. However, we do not prescribe designs and the problems that may arise from them. We invite you to contact us through the channels provided. Freephone (0 800 746 548) or via the site's contact form. Wishing you a good day, John
1/5
★☆☆☆☆
Unable to deliver a small 17cm square stainless steel plate on time
Acheteur Vérifié
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Answer from
John Steel
Hello, Thank you for your comment. Unfortunately, once the parcel has been forwarded to the various carriers, we no longer have the capacity to intervene directly. We do our best to ensure follow-up, even if it means contacting the warehouses directly. Occasionally, difficulties may arise, such as roadworks, loss or damage to storage facilities.... these are all possibilities, as with any parcel sent by us or any other entity. We have recorded less than 1% of this type of case, out of all our shipments over more than a year. Unfortunately, it still happens. Please do not hesitate to contact our customer service department, as measures are in place on our side. The John Steel team is understanding and helpful at any stage of your order. Sincerely, John
1/5
★☆☆☆☆
Cutting error and customer service unreachable....
Acheteur Vérifié
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1/5
★☆☆☆☆
Poor finish for the price. Contacted service after one exchange no more news.
Acheteur Vérifié
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Answer from
John Steel
Thank you for your comment. We invite you to contact customer service again. The team never leaves a message unanswered. You can call 0 800 746 548 or 01 77 62 03 44 (toll-free number). Alternatively, send us an e-mail via the contact form. Have a nice day!
1/5
★☆☆☆☆
Now absolutely overpriced
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Indeed, the current state of the raw materials market has forced us to increase our prices. But our case is not isolated: you'll find that most of our competitors have increased their prices. I invite you to inform yourself about current inflation in the metalworking and industrial sectors. We are aware that such an increase may upset some of our customers, and we apologize for this. Sincerely, John
1/5
★☆☆☆☆
Scratched and deformed object, the answer given by sav is that I ordered the wrong sheet metal, but nothing is clearly indicated on the site when ordering.
Acheteur Vérifié
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Answer from
John Steel
Thank you for your comment. Indeed, the choice of material is a crucial moment. The fact that we offer a customization service means that no retraction is possible. That's why we offer a before/during/after sales service. Don't hesitate to contact us, we'll get back to you as soon as possible with the answers to your questions. You'll find all the information you need on our materials in the associated product sheets. It's important to consult them carefully when you're unsure about metal or wood materials. We're sorry, however, if the products are not to your liking. Have a nice day. John
1/5
★☆☆☆☆
Still nothing received and no reply to my e-mail asking for explanations
Daniel M.
purchased on 12/08/2021
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Answer from
John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
1/5
★☆☆☆☆
Still nothing received and no reply to my e-mail asking for explanations
Acheteur Vérifié
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Answer from
John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
1/5
★☆☆☆☆
How can I answer such a questionnaire when I still haven't received my order!
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
1/5
★☆☆☆☆
How can I answer such a questionnaire when I still haven't received my order!
Acheteur Vérifié
purchased on 23/08/2021
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Answer from
John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
1/5
★☆☆☆☆
Today is September 5: Order preparation notice received on August 20, no news since...
Acheteur Vérifié
purchased on 20/08/2021
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Answer from
John Steel
Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John
1/5
★☆☆☆☆
Today is September 5: Order preparation notice received on August 20, no news since...
Acheteur Vérifié
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Answer from
John Steel
Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John
1/5
★☆☆☆☆
Order still in preparation, two weeks after ordering. No prospect of delivery date (D+8 not respected). To be seen on the condition of the parcel on arrival and the quality of the items ordered.
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Our advertised lead times always exclude weekends, in the case of D+8 and D+15, so Saturdays and Sundays must be counted as days not taken into account for production. If you have any questions, we'll be happy to answer them via the means of contact indicated on the site.
1/5
★☆☆☆☆
Order still in preparation, two weeks after ordering. No prospect of delivery date (D+8 not respected). To be seen on the condition of the parcel on arrival and the quality of the items ordered.
Bruno G.
purchased on 11/06/2021
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Answer from
John Steel
Hello, thank you for your comment. Our advertised lead times always exclude weekends, in the case of D+8 and D+15, so Saturdays and Sundays must be counted as days not taken into account for production. If you have any questions, we'll be happy to answer them via the means of contact indicated on the site.
1/5
★☆☆☆☆
Delivery in very poor condition
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
1/5
★☆☆☆☆
Delivery in very poor condition
Acheteur Vérifié
purchased on 30/05/2021
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Answer from
John Steel
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
1/5
★☆☆☆☆
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
Acheteur Vérifié
purchased on 06/05/2021
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Answer from
John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
1/5
★☆☆☆☆
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are being regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
1/5
★☆☆☆☆
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
Hervé L.
purchased on 30/04/2021
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Answer from
John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
1/5
★☆☆☆☆
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
1/5
★☆☆☆☆
I still haven't received anything. It's been 15 days since I ordered.
Acheteur Vérifié
purchased on 29/03/2021
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Answer from
John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
1/5
★☆☆☆☆
I still haven't received anything. It's been 15 days since I ordered.
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
1/5
★☆☆☆☆
Sheet metal delivered heavily scratched. This is normal for customer service. I do not recommend this company in any way. For me it's 0/10
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your feedback. As explained to you on the phone and mentioned in the product data sheet, pearlized aluminum can be scratched to varying degrees. Depending on your project, it's advisable to choose film-coated sheet metal for an aesthetic and tip-top finish 😉
1/5
★☆☆☆☆
I never received the product
Acheteur Vérifié
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Answer from
John Steel
Hello, thank you for your comment. We apologize for the inconvenience. Unfortunately, with the current health situation, your order is still pending in our workshop. We will contact you to find a solution. Sincerely, John
1/5
★☆☆☆☆
Order dated April 20, today is May 10, still no news. No delivery tracking number. Tracking of my order blocked on April 23 in preparation " "
Acheteur Vérifié
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1/5
★☆☆☆☆
No customer service
Acheteur Vérifié
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Answer from
John Steel
Mr. Perroncel, On 08/12 you submitted a cancellation request without any explanation. As this was a made-to-measure product, we refused in accordance with article 8 of our General Terms and Conditions. You then informed us of a quality problem, and in response we asked you for photos of the part in order to process your complaint. To date, we have still not received your photos...
1/5
★☆☆☆☆
The explanations are very inadequate. The plate I wanted to order was intended for the bottom of a trailer. The plate was delivered in an envelope. Telephone advice is not up to scratch. Big problem with dimensions
Acheteur Vérifié
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Answer from
John Steel
Hello, you have ordered a brushed stainless steel plate measuring 243 mm x 122 mm, and we have delivered a part in conformity with your order. Under no circumstances do we advise you to use a brushed stainless steel plate for a trailer floor. We recommend either galvanized steel or non-slip aluminum. The Steel Team
1/5
★☆☆☆☆
Deadlines far too long, part made with half the holes, in short I had to do the job myself 10 days late and lost 100 bucks. too bad the concept is good.
Acheteur Vérifié
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Answer from
John Steel
Hello, We apologize for the delay in the delivery of your order due to the various bank holidays and long weekends in May. We have sent you a credit note for the amount of the defective part. Yours faithfully
1/5
★☆☆☆☆
Bad cut, bad job
Acheteur Vérifié
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Answer from
John Steel
Hello, Our customer service has contacted you and explained the technical constraints related to your request which caused the non-conformity of the part. We have therefore reimbursed you and apologize for the part received. Have a nice day.
1/5
★☆☆☆☆
I've given it one star because you're forcing me to comment when I have nothing to say.
Acheteur Vérifié
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Answer from
John Steel
Hello, You are under no obligation to leave a comment on the service you have received. Commenting on your order is completely optional. We wish you a nice day.
1/5
★☆☆☆☆
The address was very badly written fortunately it is a small village the letter carrier was able to solve the enigma of the half of the missing address the parts are scratched and blackened at this price there it is 0
Acheteur Vérifié
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Answer from
John Steel
Hello, We have identified and corrected the error concerning the incorrectly written delivery address. Our customer service department has contacted you regarding your order, and you have assured us that the parts are exactly what you wanted, and that the scratches caused by the roughness of the material are not a problem for your intended use. Good day to you.
1/5
★☆☆☆☆
Order of a part the diameter of the holes must be indicated IN RADIUS and not in DIAMETER when one drills a hole one says I use a drill of 8 and not a drill of a radius of 4 The parcel is dispatched in point relay without any Name of recipient, after a few days not receiving notice I go to the relay, after research the parcel was there but without Name Assessment: Company NUL
Acheteur Vérifié
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Answer from
John Steel
Hello Alain, Thank you for your feedback. You're right, it's not logical to indicate a drilling radius and that's why we're going to modify this parameter. We are still investigating the cause of the absence of the name of the addressee. We understand your dissatisfaction and wish you a pleasant day.
1/5
★☆☆☆☆
The delivery service is catastrophic, the instructions given by the delivery person are not even taken into account. As a result, for a Christmas present, I still don't have the product concerned. It's lost in a relay point where it apparently never arrived. I'm waiting for the return to john steel to ask for a refund. I won't recommend john steel anymore
Acheteur Vérifié
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Answer from
John Steel
We are sorry that you were not completely satisfied with our service. According to our internal information, the package was shipped on 21/12. The driver came to your home on December 26 and 28, 2017 without being able to deliver the package. We have refunded your order. We remain at your disposal for any further inquiries.
1/5
★☆☆☆☆
Delivery almost twice as late as promised, and only because I pointed it out, just an apology because there's work to be done... Then, when the parts didn't arrive, because I'd misread a measurement, which they recognized was possible, their only gesture was to give me a 10% discount on a price that had been increased by 40% on a new order. Commercial sense? In short... Not cool...
Acheteur Vérifié
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1/5
★☆☆☆☆
No news since my order.
Acheteur Vérifié
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Answer from
John Steel
Hello Bernard, We have sent several emails to track your order: 5/10 - 22h49 - order confirmation; 6/10 - 7h49 - order preparation; 16/10 - 10h15 - parcel dispatched. Have you checked your spam? The parcel should arrive today. Have a nice day, SteelTeam