9.5/10
★★★★★
based on 3677 published reviews

Latest neutral customer reviews

2/5
★★☆☆☆
I didn't understand that raw steel meant that the part would arrive very marked with scratches 1 mm deep.
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Jean Francois M.(acheteur vérifié)
purchased on 20/01/2024 
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Answer from John Steel
Good day to you,
Thank you for your comment and feedback.

Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.

That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.

Best regards,
John
3/5
★★★☆☆
Delivery time...too long
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Jean-clément M.(acheteur vérifié)
purchased on 15/12/2023 
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3/5
★★★☆☆
The product conforms to the order but the delivery was deplorable. No compensation offered.
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Thierry B.(acheteur vérifié)
purchased on 16/11/2023 
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Answer from John Steel
Thank you for your comment.

Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.

We try to prevent this, but our remedies are limited.
2/5
★★☆☆☆
Rather well done interface, but I received parts that didn't conform to the preview and to my expectations (wrong brushing direction for stainless steel). Apparently it's my fault, so too bad for me. I'm going to have the parts redone, but elsewhere 🙁
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Nicholas P.(acheteur vérifié)
purchased on 02/11/2023 
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2/5
★★☆☆☆
Blue cut sheet metal ...
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Acheteur Vérifié(acheteur vérifié)
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Answer from John Steel
Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN
3/5
★★★☆☆
Don't blame the delivery for something that can't be done. 2 trips at 20 minutes for a parcel that could have been delivered to my letterbox.
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Acheteur Vérifié(acheteur vérifié)
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3/5
★★★☆☆
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Acheteur Vérifié(acheteur vérifié)
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3/5
★★★☆☆
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Acheteur Vérifié(acheteur vérifié)
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2/5
★★☆☆☆
I ordered and received 4 aluminium door covers for a very high price of about 90. I expected to receive a high-quality product with an impeccable finish. This is absolutely not the case, as all 4 plates are scratched and the cut-outs are not even smoothed. This is simply scandalous.
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Acheteur Vérifié(acheteur vérifié)
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Answer from John Steel
Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail 🙂 Wishing you a pleasant day, Sincerely, John
3/5
★★★☆☆
Very good telephone contact and correct delivery, but the color of the raw steel on the site (brown) is completely different from that of the part received (gray)... The dimensions are correct, but there are also numerous scratches and a 3mm dent caused by an impact on the top of the part. Cdlt,
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Acheteur Vérifié(acheteur vérifié)
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Answer from John Steel
Hello, thank you for your comment. You should know that each material has its own specificities. For example, S355 steel, the one you mention, is a rough material and prone to scratching. We indicate all this on the product pages. If you have any doubts, don't hesitate to contact us, we're here to answer your questions. Sincerely, John
3/5
★★★☆☆
Check the quality of products as they leave your premises, so that customers do not need to carry out additional finishing operations.
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Acheteur Vérifié(acheteur vérifié)
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2/5
★★☆☆☆
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Acheteur Vérifié(acheteur vérifié)
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3/5
★★★☆☆
A little too expensive compared to other sites i've been ordering from john steel for a few years (i'm aware of the increase in material) the price is getting more and more expensive
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Acheteur Vérifié(acheteur vérifié)
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Answer from John Steel
Thank you for your comment. It's true that material costs fluctuate greatly. But you should know that we absorb a large part of this increase. I invite you to look at our prices several times, and you'll see that we try to keep our prices as stable as possible. In the end, we're in line with our market. Wishing you a good day, John
3/5
★★★☆☆
I liked the multiple customization possibilities (although the software isn't very practical, I must admit, and I'm a 3d designer), the speed of delivery and the price. On the other hand, I'm a bit disappointed with the state of finish, the board wasn't perfectly flat, there were slight height differences on the different pieces of finger-jointed wood. It's a shame it took me hours of sanding to improve the condition. In the end, it's fine, but I could have done without it.
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Acheteur Vérifié(acheteur vérifié)
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3/5
★★★☆☆
5/5 for cutting quality and technical expertise. 2/5 for delivery service and order tracking. An external service provider that seriously damages this company's brand image. Impossible to reach anyone from "JohnSteel" on the website's telephone number. I left several messages on 0 800 746 548 and was never called back. What a shame!
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Acheteur Vérifié(acheteur vérifié)
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Answer from John Steel
Thank you very much for your comment. We are delighted to hear that the product suits you and we regret that the delivery went badly. Concerning the transport service, you chose a relay point, unfortunately depending on the area this type of delivery is not optimal. Many relay points have very fluctuating opening hours, and carriers sometimes change destination for lack of choice. We are currently working on improving this situation. As for our number, it works well, but I haven't found any trace of calls or messages. I invite you to use the chat and contact form in the event of no telephone response, as we always respond to requests. Sincerely, John
3/5
★★★☆☆
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Acheteur Vérifié(acheteur vérifié)
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3/5
★★★☆☆
The quality and finish are perfect. The problem is the deadline, which was important to me. There are 3 possible deadlines, so the customer thinks that the dates are respected, and that's not the case.
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Acheteur Vérifié(acheteur vérifié)
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2/5
★★☆☆☆
Cutting error on their part from JohnSteel, offer of a 5 credit on the next order... No real solution offered. It's a shame, the quality was there...
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Acheteur Vérifié(acheteur vérifié)
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Answer from John Steel
Hello, thank you for your comment. Please be careful when assuming a cutting error. It can take a long time to find it. In this type of situation, the most efficient way is to contact us by phone. We always offer a solution, it's just a matter of finding the right one 🙂 Sincerely, John
3/5
★★★☆☆
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Acheteur Vérifié(acheteur vérifié)
purchased on 04/05/2021 
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3/5
★★★☆☆
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Acheteur Vérifié(acheteur vérifié)
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