/10
★★★★★
based on 3895 published reviews
★★★★★
based on 3895 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The parcel conforms to my order and is very well packaged.... but TNT has made this experience very bad: TNT called me to tell me that they couldn't find my address (Amazon, Chronopost ... have no problem), and this without even going out...and they left the parcel with me in a shop more than 20 kms away (there and back). Having paid for home delivery, I find this way of treating customers deplorable! Change delivery company!
Gilles G.
purchased on 02/06/2024
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Answer from
John Steel
Hello Gilles,
Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.
We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.
We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.
Sincerely, John Steel.
Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.
We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.
We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.
Sincerely, John Steel.
2/5
★★☆☆☆
There were scratches on my coin
Elsa B.
purchased on 22/05/2024
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Answer from
John Steel
Hello Elsa,
Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.
We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.
Thank you for your understanding.
Yours sincerely, John Steel.
Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.
We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.
Thank you for your understanding.
Yours sincerely, John Steel.
2/5
★★☆☆☆
I ordered a small steel plate to make the top of a table: it arrived scratched and with impressions of cogs that must have been placed on it. No protective film was affixed to it, even though this is clearly indicated on the website. No doubt I must have benefited from a fall that must have been lying around...
Pascaline F.
purchased on 15/04/2024
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2/5
★★☆☆☆
Perfect cutting, delivery time and packaging BUT "home" delivery never arrived...at home!
Remi P.
purchased on 25/04/2024
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Answer from
John Steel
Hello Rémi,
We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.
We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.
We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.
We thank you for your understanding and remain at your disposal should you have any further questions or concerns.
Yours sincerely, John Steel
We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.
We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.
We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.
We thank you for your understanding and remain at your disposal should you have any further questions or concerns.
Yours sincerely, John Steel
2/5
★★☆☆☆
I didn't understand that raw steel meant that the part would arrive very marked with scratches 1 mm deep.
Jean Francois M.
purchased on 20/01/2024
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Answer from
John Steel
Good day to you,
Thank you for your comment and feedback.
Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.
That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.
Best regards,
John
Thank you for your comment and feedback.
Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.
That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.
Best regards,
John
3/5
★★★☆☆
Delivery time...too long
Jean-clément M.
purchased on 15/12/2023
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3/5
★★★☆☆
The product conforms to the order but the delivery was deplorable. No compensation offered.
Thierry B.
purchased on 16/11/2023
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Answer from
John Steel
Thank you for your comment.
Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.
We try to prevent this, but our remedies are limited.
Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.
We try to prevent this, but our remedies are limited.
2/5
★★☆☆☆
Rather well done interface, but I received parts that didn't conform to the preview and to my expectations (wrong brushing direction for stainless steel). Apparently it's my fault, so too bad for me. I'm going to have the parts redone, but elsewhere 🙁
Nicholas P.
purchased on 02/11/2023
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2/5
★★☆☆☆
Blue cut sheet metal ...
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Answer from
John Steel
Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN
3/5
★★★☆☆
Don't blame the delivery for something that can't be done. 2 trips at 20 minutes for a parcel that could have been delivered to my letterbox.
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3/5
★★★☆☆
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3/5
★★★☆☆
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2/5
★★☆☆☆
I ordered and received 4 aluminium door covers for a very high price of about 90. I expected to receive a high-quality product with an impeccable finish. This is absolutely not the case, as all 4 plates are scratched and the cut-outs are not even smoothed. This is simply scandalous.
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Answer from
John Steel
Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail 🙂 Wishing you a pleasant day, Sincerely, John
3/5
★★★☆☆
Very good telephone contact and correct delivery, but the color of the raw steel on the site (brown) is completely different from that of the part received (gray)... The dimensions are correct, but there are also numerous scratches and a 3mm dent caused by an impact on the top of the part. Cdlt,
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Answer from
John Steel
Hello, thank you for your comment. You should know that each material has its own specificities. For example, S355 steel, the one you mention, is a rough material and prone to scratching. We indicate all this on the product pages. If you have any doubts, don't hesitate to contact us, we're here to answer your questions. Sincerely, John
3/5
★★★☆☆
Check the quality of products as they leave your premises, so that customers do not need to carry out additional finishing operations.
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2/5
★★☆☆☆
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3/5
★★★☆☆
A little too expensive compared to other sites i've been ordering from john steel for a few years (i'm aware of the increase in material) the price is getting more and more expensive
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Answer from
John Steel
Thank you for your comment. It's true that material costs fluctuate greatly. But you should know that we absorb a large part of this increase. I invite you to look at our prices several times, and you'll see that we try to keep our prices as stable as possible. In the end, we're in line with our market. Wishing you a good day, John
3/5
★★★☆☆
I liked the multiple customization possibilities (although the software isn't very practical, I must admit, and I'm a 3d designer), the speed of delivery and the price. On the other hand, I'm a bit disappointed with the state of finish, the board wasn't perfectly flat, there were slight height differences on the different pieces of finger-jointed wood. It's a shame it took me hours of sanding to improve the condition. In the end, it's fine, but I could have done without it.
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3/5
★★★☆☆
5/5 for cutting quality and technical expertise. 2/5 for delivery service and order tracking. An external service provider that seriously damages this company's brand image. Impossible to reach anyone from "JohnSteel" on the website's telephone number. I left several messages on 0 800 746 548 and was never called back. What a shame!
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Answer from
John Steel
Thank you very much for your comment. We are delighted to hear that the product suits you and we regret that the delivery went badly. Concerning the transport service, you chose a relay point, unfortunately depending on the area this type of delivery is not optimal. Many relay points have very fluctuating opening hours, and carriers sometimes change destination for lack of choice. We are currently working on improving this situation. As for our number, it works well, but I haven't found any trace of calls or messages. I invite you to use the chat and contact form in the event of no telephone response, as we always respond to requests. Sincerely, John
3/5
★★★☆☆
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3/5
★★★☆☆
The quality and finish are perfect. The problem is the deadline, which was important to me. There are 3 possible deadlines, so the customer thinks that the dates are respected, and that's not the case.
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2/5
★★☆☆☆
Cutting error on their part from JohnSteel, offer of a 5 credit on the next order... No real solution offered. It's a shame, the quality was there...
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Answer from
John Steel
Hello, thank you for your comment. Please be careful when assuming a cutting error. It can take a long time to find it. In this type of situation, the most efficient way is to contact us by phone. We always offer a solution, it's just a matter of finding the right one 🙂 Sincerely, John
3/5
★★★☆☆
Acheteur Vérifié
purchased on 04/05/2021
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3/5
★★★☆☆
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2/5
★★☆☆☆
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
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Answer from
John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
2/5
★★☆☆☆
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
Acheteur Vérifié
purchased on 20/07/2021
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Answer from
John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
3/5
★★★☆☆
The delivery location has not been respected.
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Answer from
John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.
3/5
★★★☆☆
The delivery location has not been respected.
Acheteur Vérifié
purchased on 01/07/2021
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Answer from
John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.
3/5
★★★☆☆
Product arrived very quickly and superbly packaged, but with one of the sides badly scratched, and no response from customer service to my comment.
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Answer from
John Steel
Hello, thank you for your comment. Scratches are present depending on the material. It is imperative to read the product sheets before ordering, we have a lot of useful information on them. To contact customer service, please use the channels provided: https://www.john-steel.com/fr/nous-contacter
3/5
★★★☆☆
First purchase, I don't know if I'll do it again!
Acheteur Vérifié
purchased on 14/05/2021
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Answer from
John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
3/5
★★★☆☆
First purchase, I don't know if I'll do it again!
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Answer from
John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
3/5
★★★☆☆
8 open days does not work On the other hand, billing works very well.
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Answer from
John Steel
Hello, Thank you for your comment. Our delivery times do not include weekends and public holidays. If there's a delay or you're wondering about the status of your order, please call us on 0800 746 548 free of charge. Our team will be happy to answer you 🙂
3/5
★★★☆☆
8 open days does not work On the other hand, billing works very well.
Acheteur Vérifié
purchased on 12/05/2021
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Answer from
John Steel
Hello, Thank you for your comment. Our delivery times do not include weekends and public holidays. If there's a delay or you're wondering about the status of your order, please call us on 0800 746 548 free of charge. Our team will be happy to answer you 🙂
3/5
★★★☆☆
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
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3/5
★★★☆☆
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
Bernard B.
purchased on 05/04/2021
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3/5
★★★☆☆
The equipment arrived with traces of hard-to-remove green felt and scratches... Photos are available if required.
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Answer from
John Steel
Hello, thank you for your request. Felt or printing marks are often mandatory for us. They serve to identify the material and the order. They can be easily removed with a solvent. You can contact us to discuss this at any time, via the contact form or on our telephone 0800 746 548.
3/5
★★★☆☆
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Answer from
John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you 🙂
3/5
★★★☆☆
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
Acheteur Vérifié
purchased on 07/04/2021
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Answer from
John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you 🙂
3/5
★★★☆☆
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
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purchased on 28/03/2021
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3/5
★★★☆☆
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
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3/5
★★★☆☆
Delivery too long
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3/5
★★★☆☆
Delivery too long
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purchased on 16/03/2021
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3/5
★★★☆☆
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), on the pretext that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
Christian M.
purchased on 07/03/2021
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3/5
★★★☆☆
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), claiming that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
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3/5
★★★☆☆
Product not in compliance with request and drawings.
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Answer from
John Steel
Hello, thank you for your comment. Please note that you can contact our customer service department at any time on 0800 746 548, either to find out about our technical constraints or for any other questions you may have. This also applies if there is a non-conformity, so that we can understand and correct it.
3/5
★★★☆☆
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
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3/5
★★★☆☆
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
Christophe Z.
purchased on 28/01/2021
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3/5
★★★☆☆
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
Philippe P.
purchased on 12/01/2021
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3/5
★★★☆☆
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
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3/5
★★★☆☆
The product delivered does not correspond to that ordered.
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Answer from
John Steel
Hello, Thank you for your comment. The part conforms to the drawing we received and we have checked with production. If you have any doubts when ordering, please contact our customer service department. This way, you'll be sure to get the product you want. 🙂
3/5
★★★☆☆
France express sucks. I've explained 6 times where I live by phone. given my cell phone again. I went to pick up the first delivery myself (incomplete and mixed up with another order). I never managed to get J Steel on the phone. Systematically incorrect and misleading information on the France Express Internet tracking system.
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Answer from
John Steel
Thank you for your feedback. We apologize for the delivery problem, we encountered difficulties before the holidays with this carrier. Following your return on 18/12, we reshipped your order on 19/12, which was delivered on 30/12. Yours sincerely, John
3/5
★★★☆☆
Hello, time announced 8 days, not respected. Order placed on 15 Nov. Delivery on 23 Nov.? a Saturday postponed to 25 Nov.? Actual delivery on Dec. 2nd at 1pm 7 days late minimum. Consequences: double travel costs over 1000 KM because imperative return to Brittany scheduled for Nov. 26. Who pays?... Remarkable packaging, Perfect The sheet metal is scratched on 2 sides Super What to do? EG
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Answer from
John Steel
Hello, thank you for your feedback. We indicate delivery times in working days and not in calendar days. We also offer a faster delivery option of 3 working days. As mentioned on our website, corten steel can be scratched. Yours sincerely, John
3/5
★★★☆☆
Results are average, no deburring.
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2/5
★★☆☆☆
Extremely long delivery time, I had to use another supplier to move my project forward.
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Answer from
John Steel
Hello, Thank you for your feedback. As mentioned in our terms and conditions, our delivery times are 8 working days. You placed an order on 30/09, we shipped on D+7 (09/10) and the carrier delivered the next day on D+8. We remain at your disposal. Yours sincerely, John
3/5
★★★☆☆
The only really negative point, which renders all the other positive points null and void, is the quality of the material. I've never seen aluminum so soft, especially in 4mm thickness, and the plate arrived twisted, which I was just about able to straighten with the force of my fingers. It's a pity, because the rest of the performance is good. I hope the same doesn't apply to stainless steel, and I wish you all the best.
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Answer from
John Steel
Hello, thank you for your comment. The aluminum we sell is 5754H111 as mentioned in the product sheet. It is not surprising that the part is twisted and easily straightened given the number of cuts and the little material remaining in some places. We remain at your disposal should you require any technical information before placing an order. John
2/5
★★☆☆☆
Very disappointed with my order. The piece arrived in a very poorly protected (open) bag. The level of workmanship (detail, care, cleanliness) really leaves a lot to be desired for such a price.
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3/5
★★★☆☆
Deadline completely missed
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3/5
★★★☆☆
Delivered within 8 days ? Ordered 11/05 received 24/05
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3/5
★★★☆☆
This is not my first order as I have always been satisfied with the quality of the products. Today, however, I'm disappointed by the delivery, and for once it's not the carrier's fault. The address on the dispatch note was incomplete, so I had to collect my order from the dpd depot.
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3/5
★★★☆☆
Hello, I sent you an email when I received my stainless steel plate last month which does not correspond to what I had drawn/ordered. I haven't received a reply.
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