★★★★★
based on 4646 reviews published
Latest customer reviews
Perfect and fast
I had introduced John Steel to a friend who uses it, and now it's my turn. Many thanks. See you soon!
Impeccable product very average delivery to be kind.
Nothing to say, thank you
Compliant product
Product as expected.
Very attentive to the customer, perfect work. I'm very satisfied. Thank you very much.
Order handled very well.
Perfect. Thank you
As ordered. Fast delivery 😎
On time and to size. Perfect.
Very good, nothing to complain about, it's perfect! Thank you
Dimensions respected. Correct delivery time, perfect packaging
Nothing to say about the quality of the product, as requested. On the other hand, the TNT carrier is not reliable. The parcel was supposed to be delivered on 3/10 to my home address, which I never left. At 5.15pm I received a text message stating that the parcel had been dropped off at the Prado cellar relay point due to my absence. When I arrived, the shopkeeper told me he'd received nothing. On my return home, the deliveryman or TNT sent me another SMS to let me know that my parcel was at the Chemin des Goumiers relay point. The parcel was picked up on 4/10. It's impossible to contact TNT, which is why we're letting you know. We are not the only ones to complain about this carrier.
Ok
Very satisfied
Cutting to the millimetre nickel nickel delivery but the quality of the product could have been a little better for the price.
Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.
Delivery exactly as ordered.
Very fast production, good quality materials, complies with my request. Very fast shipping.
Perfect
Perfect!!!
The online tool is impractical
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
Top
Correct product and delivery time.
Fast, economical delivery and compliant product
Very good!
Very good service. Delivery on time and good customer service ready to answer any question l.
After several orders on the site I can say that the products and service are up to scratch I recommend ++++
Very good
I ordered a stainless steel plate (73 cm diameter) from the "John Steel" site, cost: €586.00. This plate is obviously non-conforming, with a central deformation formed by a 1.5 mm hollow that is perfectly visible on the photos I sent them. In spite of this, "John Steel" refused to take back the plate for exchange - here's their reply: "Your plate remains in conformity with the factory specifications. The deviation you have noted is minimal, and is within the norms." It would therefore appear that the obvious deformation, in the form of a bowl rendering the plate unusable, is a normal compliance for "John Steel"!!!! Which is, of course, totally unacceptable. Let's hear it!
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team
Quality, precision and speed. TOP service!
Very good. Easy to use website, clear confirmation email, email and sms from the delivery person with precise date and time with a reminder one hour before delivery. Upon delivery, the package was superbly packaged and the merchandise conformed to the order. Bravo
Hello, very patient service, the product corresponds to what I was looking for, only problem, no information from the deliveryman (delivery announced for the morning, but postponed to 11 am in the afternoon, no SMS two hours before as announced, and discovery of the deliveryman in front of my house without having announced himself.
Very satisfied with the quality I found at John Steel. A small problem with the delivery, which only concerns the carrier. I recommend this company and would recommend it again if necessary.
Very Pro
You're super fast and it's perfect! Thank you so much!
Very good
Fast delivery, compliant product. Perfect for the induction hob niche, which was too large for all the plates.
Perfect, nothing to complain about
Nice performance from you