/10
★★★★★
based on 4479 reviews published
★★★★★
based on 4479 reviews published
Latest customer reviews
5
/5
★★★★★
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5
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★★★★★
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4
/5
★★★★☆
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5
/5
★★★★★
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5
/5
★★★★★
Simple, fast and efficient
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5
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★★★★★
Product as expected RAS
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5
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Careful, compliant work
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5
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5
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5
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★★★★★
Special order, processed very quickly
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5
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★★★★★
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5
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★★★★★
Fast shipping. Perfect
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5
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★★★★★
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5
/5
★★★★★
Very good service, quality material, fast and careful delivery. Happy happy!
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5
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★★★★★
Fast, quality work
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4
/5
★★★★☆
The choice of materials and the ease of ordering on the website. With its fair prices, JohnSteel is an important partner for our agency.
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5
/5
★★★★★
Everything was perfect! In my case and for the piece I ordered, I would have liked to have had the option (for a fee) of a more delicate finish, a more beautiful aesthetic.
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5
/5
★★★★★
The steel plate requested was perfectly executed according to plan.
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5
/5
★★★★★
Thank you for your help in finishing the 3D plan. The result is very satisfactory.
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5
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★★★★★
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5
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★★★★★
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5
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★★★★★
Part creation is super-easy and the quality is top-notch.
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5
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★★★★★
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4
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★★★★☆
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4
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★★★★☆
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5
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★★★★★
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5
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★★★★★
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5
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★★★★★
Fast and easy
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1
/5
★☆☆☆☆
After a satisfactory order, which prompted me to place another order, I was particularly disappointed. The order did not conform to the requested drillings. Apparently in good faith, the after-sales service envisaged a potential malfunction of its online application and asked me to detail precisely the procedure I had followed. I received no reply for 3 weeks. I was given no answer for 3 weeks. I followed up with a reminder, when I understood that our exchanges would be ignored: a dialogue of the deaf with the after-sales service, which, from casualness to relative politeness, can only say one thing: NO, while pretending to be interested in your case.
Francois N.
purchased on 13/10/2022
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Answer from John Steel
Hello, We're very sorry about your experience and totally understand your frustration. Your e-mail deserved a much quicker response from us. Following your request, we carried out a series of tests to understand whether or not our system could have removed the holes initially drawn. The conclusion is that our system has not suffered any bugs, and that all orders dated 11/09/2022 are compliant and have not suffered any inconvenience. To return to the subject of conformity, the sheet metal you have received conforms to what was transmitted to us on our website. As a result, we are unable to refund the full amount of your order and have offered you a gesture on your next order as a gesture of good faith. To avoid this kind of error, we have made it possible for you to check your part again in the shopping basket and throughout the order process. We're sorry to hear about this incident, but please don't hesitate to contact us on 0800 746 548 to discuss the matter in person. Have a nice day, John
5
/5
★★★★★
Top! nothing to say piece conforms to what I drew on their configurator and especially well packaged when sent. I'm sure I'll be recommending them as soon as I have a need of this type. The only downside was that I couldn't figure out how to change the font for the stainless steel lettering.
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