English 
A
Rating: 4 out of 5
In previous years I ordered extra clear which no longer appears on the site. I assumed it was the 'golden' and I haven't tasted it yet.
Translated reviews
Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
All reviews
A
Rating: 5 out of 5
Simply perfect!!!
Translated reviews
A
Rating: 4 out of 5
fast delivery and compliant with the order
Translated reviews
A
Rating: 5 out of 5
Wide choice of quality products. Fast and careful shipping.
Translated reviews
A
Rating: 5 out of 5
Fast reception and everything is well packaged
Translated reviews
A
Rating: 5 out of 5
very pleasant and very clear to consult
I recommend it to those around me and a big plus
very good products
Translated reviews
I recommend it to those around me and a big plus
very good products
A
Rating: 3 out of 5
Nothing to report on your site, your products that we already know are of very good quality.
However, your Valentine's discount is absolutely ridiculous on our
order ):
Translated reviews
However, your Valentine's discount is absolutely ridiculous on our
order ):
A
Rating: 5 out of 5
Availability of the sought product, very fast shipping and everything is perfectly compliant.
Translated reviews
A
Rating: 5 out of 5
easy to consult
Translated reviews
A
Rating: 5 out of 5
I love this site, the products are original, diversified and of quality. The delivery is perfect!
Translated reviews
A
Rating: 5 out of 5
First use satisfactory.
Translated reviews
A
Rating: 5 out of 5
no problem
Translated reviews
A
Rating: 5 out of 5
Received very quickly in careful packaging.
Translated reviews
A
Rating: 5 out of 5
Fast delivery; well-designed and easy site;
Translated reviews
A
Rating: 5 out of 5
the site is readable and easy to use.
Translated reviews
A
Rating: 1 out of 5
the order 'wandered' for 15 days between Grenoble and Briançon; I called Kanata twice to intervene with the carrier, then to cancel the order; nothing was done and the order was delivered again to Briançon... but I am now 800 km away...
Translated reviews
Response from Kanata
Hello Jean-Frédéric,
Thank you for your message and your review.
You placed an order on Saturday 20/01/18 and we proceeded to ship it on Monday 22/01/2018. Since you chose Chronopost shipping, you were supposed to be delivered within 24 hours. Unfortunately, Chronopost mishandled your package and it indeed 'wandered' for several days.
We immediately reacted and contacted Chronopost to request a re-delivery, as well as the opening of a refund file, but they have, to this day, still not declared your package as lost... despite our numerous follow-ups and although it is obviously the case.
Chronopost's refusal thus blocks the opening of the rights to compensation.
We are really sorry for the potential inconvenience caused, although it is not our responsibility but that of the carrier.
In any case, we will get back to you by email with an offer for an early refund.
Have a very nice day,
Kanata
Thank you for your message and your review.
You placed an order on Saturday 20/01/18 and we proceeded to ship it on Monday 22/01/2018. Since you chose Chronopost shipping, you were supposed to be delivered within 24 hours. Unfortunately, Chronopost mishandled your package and it indeed 'wandered' for several days.
We immediately reacted and contacted Chronopost to request a re-delivery, as well as the opening of a refund file, but they have, to this day, still not declared your package as lost... despite our numerous follow-ups and although it is obviously the case.
Chronopost's refusal thus blocks the opening of the rights to compensation.
We are really sorry for the potential inconvenience caused, although it is not our responsibility but that of the carrier.
In any case, we will get back to you by email with an offer for an early refund.
Have a very nice day,
Kanata
A
Rating: 5 out of 5
Fast and careful delivery.
Translated reviews
A
Rating: 5 out of 5
Always fast and careful shipping
Translated reviews
A
Rating: 5 out of 5
Delicious products at their good prices and delivered quickly. Thank you to the whole team.
Translated reviews
A
Rating: 5 out of 5
serious site, but ... I would have liked to find one or two samples in my order to taste other herbal teas that also tempt me!!!
Translated reviews
A
Rating: 4 out of 5
Good but not enough details about the products
Translated reviews
Response from Kanata
Hello,
Thank you for your review and your comment.
In order to improve, could you please tell us what details or information you would like more about the products?
Have a very nice day,
Kanata
Thank you for your review and your comment.
In order to improve, could you please tell us what details or information you would like more about the products?
Have a very nice day,
Kanata
A
Rating: 5 out of 5
Impeccable service, thank you!
Translated reviews
A
Rating: 5 out of 5
perfect service
Translated reviews
A
Rating: 5 out of 5
Order always taken into account and processed very quickly with impeccable delivery, well protected and parcel arrived at my relay point exactly 48 hours after placing my order! Irreproachable service and performance, good continuation!
Translated reviews
A
Rating: 5 out of 5
Very good order tracking and fast
Translated reviews
A
Rating: 5 out of 5
A little piece of Quebec in France for my greatest happiness or my taste buds...
Translated reviews
A
Rating: 5 out of 5
Very good site, very good products, very good customer service. The administration should take example!
Translated reviews
A
Rating: 5 out of 5
Impeccable service!
Translated reviews
A
Rating: 5 out of 5
always perfect, an immediate order processing and delivery and quality products.
Translated reviews
A
Rating: 5 out of 5
It’s a great site with high-quality products. The announced deadlines are more than well respected, I received my order on the 27th instead of the 29th announced. Parcel delivered against signature, very well packaged and intact box.
Translated reviews
A
Rating: 5 out of 5
perfectly packaged order, fast service for sending the order!
Translated reviews
A
Rating: 5 out of 5
Perfect! Nothing more to say!
Translated reviews
A
Rating: 4 out of 5
Great for the products but the book is bad, many useless recipes...
Translated reviews
A
Rating: 5 out of 5
Delivered quickly, the wine was great!!!
Translated reviews
A
Rating: 5 out of 5
A QUALITY service!
Well-packaged parcel, simple transaction and tracking, prompt shipping! Varied and perfect products!
Thank you to your entire team for the diligence! I am delighted!
Translated reviews
Well-packaged parcel, simple transaction and tracking, prompt shipping! Varied and perfect products!
Thank you to your entire team for the diligence! I am delighted!
A
Rating: 4 out of 5
acceptable
Translated reviews
A
Rating: 5 out of 5
Fast delivery and excellent products
Translated reviews
A
Rating: 5 out of 5
simple fast delivery
Translated reviews
A
Rating: 4 out of 5
very good, a lot of choices. Only problem, the shipping costs are too high.
Translated reviews
A
Rating: 5 out of 5
very good
Translated reviews