Customer reviews of Kanata

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 064 published reviews
5 4 488 89% 4 393 8% 3 96 2% 2 46 1% 1 41 1%

Summary of reviews

Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2018
Delighted with my order. Great variety of products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2018
everything was very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2018
PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2018
very serious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
the site is welcome there are practically no stores that sell these products
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Response from Kanata
Hello,
Thank you for your message.
We have several hundred points of sale in France and Europe. It is obvious, however, that none of these points of sale offer the entirety of the 500 references in our catalog. :)
Have a very nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
I am very happy with the products and the delivery was fast even though we were in the holiday season. Good follow-up (I received a quick response to an email) thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2017
Serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2017
An intuitive site where you can quickly find what you are looking for with products regularly updated.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
As usual, Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2017
Exactly as I expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2017
Excellent! First purchase and it won't be the last!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
It is very clear and accessible.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2017
nice to have quality maple syrup
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Delivered quickly. Very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2017
Very good quality tea site and very fair prices I am very satisfied I will recommend again the receipt of the package is fast. Thank you Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2017
The product arrived quickly as expected in a very nice box
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2017
Very easy to navigate site. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Very clear, quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
A very good site to find Quebec products at a fair price. A good alternative to send a bit of Quebec to France. Several orders placed and we have never been disappointed, fast delivery and very well packaged products. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Very fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2017
My order arrived in 2 packages. I had to file a complaint because the first one was missing 5 30ml golden maple syrups. But everything was resolved quickly and I hold no grudge.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
Perfect efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
good services, speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Even a few days before Christmas, the order arrived on time and with all the requested wishes in the preparation of different gift baskets!
Bravo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
too bad about the bugs on the site like using loyalty points for €40, stock errors with every order there is no longer a product, also for the beers on promotion that I received with a DLUO date of 12/2017 no information on your site, they are less good because less fizzy and no response to my emails
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Response from Kanata
Hello Thierry,
Thank you for your message and for your loyalty.
We are sincerely sorry to learn that you had a bug in the loyalty point system. It works daily for dozens of customers. We will therefore investigate your technical issue further.
Regarding the promotional beers, we informed you by email of the short DLUO. It should be noted that the DLUO system in Canada is different from that practiced in France, particularly for beers where many Quebec breweries indicate DLUOs of 3-6 months, up to 12 months... when DLUOs in France are 1 year and more. This is therefore a marketing choice of Quebec breweries, to highlight the freshness of the products, but which does not correspond at all to a physical reality: Quebec hops are often the same as those used in Europe.
Finally, regarding the responses to your emails, we are again sorry to learn your feeling that we did not provide any responses. Did you receive our emails?
We sent you a message on 18/12, two on 20/12, and one last on 22/12.
Remaining at your disposal,
We wish you, in the meantime, an excellent day.
Best regards,
The Kanata team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
The service was very fast! The communication was very good! Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
Very good. I was even surprised by the speed of the package's arrival.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
As usual, it was perfect! Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
The site is very clear, the order is easy, the products are of good quality and all deadlines are respected. What more could you ask for?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Fast delivery, no problems, I recommend! ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Congratulations on the speed of delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
Very good site, easy to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Impeccable, arrived just right, the packaging is much more than I expected, I have never seen packaging like this, well done, it’s nice to see that they really take care of the products we buy, just thank you!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
careful and fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
The order arrived quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Order received as expected and on the scheduled date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2017
It was my first order and I was worried. Everything was delivered perfectly.
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