Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

All reviews

D W.

Published on 12/11/2024 à 10h47 following a purchase from 28/10/2024

Well received, fast, packaging well protected....+++++

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N B.

Published on 11/11/2024 à 14h45 following a purchase from 25/10/2024

Package damaged by the carrier, a huge THANK YOU to Émilie whom I spoke to on the phone for her responsiveness in resending a package so that I receive my order on time for a birthday!!! And also thank you to 'Ewen the Caribou' for preparing the second package. I will see you soon for the next order! Nicolas

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C L.

Published on 11/11/2024 à 13h34 following a purchase from 25/10/2024

Easy to order

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V B.

Published on 10/11/2024 à 18h28 following a purchase from 25/10/2024

For a first order, I am satisfied

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P H.

Published on 10/11/2024 à 13h47 following a purchase from 30/10/2024

Very good as usual!

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A S.

Published on 09/11/2024 à 13h44 following a purchase from 28/10/2024

Product delivered quickly

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R B.

Published on 07/11/2024 à 16h45 following a purchase from 27/10/2024

Well sent and well received, very professional, I recommend

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P H.

Published on 06/11/2024 à 13h44 following a purchase from 22/10/2024

Very good product

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N D.

Published on 05/11/2024 à 09h48 following a purchase from 21/10/2024

Perfect!

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V D.

Published on 05/11/2024 à 01h03 following a purchase from 18/10/2024

Good!

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g V.

Published on 04/11/2024 à 17h14 following a purchase from 22/10/2024

This is my second time at Kanata, once again impeccable. Thank you for the wishes included as requested, and thank you for the handwritten wishes as a bonus. Touched.

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C R.

Published on 04/11/2024 à 15h23 following a purchase from 24/10/2024

Fast

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I M.

Published on 04/11/2024 à 08h56 following a purchase from 18/10/2024

Good navigation, very good product, good reception. Fast.

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N G.

Published on 03/11/2024 à 18h08 following a purchase from 13/10/2024

Order received quickly and product conforms to what I wanted. The poutine is very good.

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E B.

Published on 03/11/2024 à 15h24 following a purchase from 23/10/2024

Very good at all levels.

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A R.

Published on 03/11/2024 à 14h31 following a purchase from 17/10/2024

good products, perfect packaging and a nice little note in the package

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T M.

Published on 03/11/2024 à 09h34 following a purchase from 17/10/2024

Everything is great, site, delivery, .... Nothing to complain about.

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N K.

Published on 02/11/2024 à 16h19 following a purchase from 22/10/2024

very good

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m C.

Published on 31/10/2024 à 14h57 following a purchase from 20/10/2024

Serious site, fast order, too bad to have been limited due to stock.

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V L.

Published on 31/10/2024 à 12h17 following a purchase from 15/10/2024

Very wide choice. Some promotions. Fast processing of the order.

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B M.

Published on 30/10/2024 à 14h15 following a purchase from 15/10/2024

Nothing to report, everything went well.

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F B.

Published on 30/10/2024 à 11h10 following a purchase from 15/10/2024

Very pleasant and easy-to-use site with good information about the products.

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R B.

Published on 28/10/2024 à 22h47 following a purchase from 18/10/2024

Very good

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g T.

Published on 28/10/2024 à 10h16 following a purchase from 15/10/2024

PERFECT PACKAGING

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I R.

Published on 27/10/2024 à 18h41 following a purchase from 16/10/2024

Very good products, fast delivery and always a nice little note in the package. Top-notch! See you soon

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L N.

Published on 27/10/2024 à 10h11 following a purchase from 15/10/2024

Fast service, very professional packaging.

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s M.

Published on 26/10/2024 à 11h39 following a purchase from 14/10/2024

Items conform to the request. Fast delivery. I loved the little friendly notes that accompanied the package. I will reorder.

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T V.

Published on 25/10/2024 à 16h27 following a purchase from 14/10/2024

I highly recommend, very satisfied. I will reorder because I can't do without my delicious herbal teas and will try other products with great pleasure, thank you to the team.

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I S.

Published on 24/10/2024 à 17h35 following a purchase from 13/10/2024

Great to find the product I wanted and couldn't find. Friendly team and very fast delivery. Address to keep.

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S C.

Published on 24/10/2024 à 17h00 following a purchase from 12/10/2024

It's always perfect. Thank you

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C B.

Published on 24/10/2024 à 10h28 following a purchase from 09/10/2024

Since my return from Canada where I loved this country. I wanted to offer souvenirs to my family. I searched for a sales site and found KANATA. I have already placed 2 orders. They have a choice, they are competitive and responsive. They are top-notch. And what I really appreciate is the little note left by the preparer of the order in the box.

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c P.

Published on 21/10/2024 à 20h29 following a purchase from 10/10/2024

Completely satisfied. Speed efficiency. Conforms to my expectations.

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O G.

Published on 21/10/2024 à 16h28 following a purchase from 07/10/2024

I ordered from Kanata for my wedding in France with an autumn/Canada theme (I live in Quebec) I wanted 105 bottles. When I looked on the site I saw there was a promotion, 1 sausage for a purchase over 80€ with free shipping. I contacted Kanata because I was going to spend over 600€ and wanted to know if I would be entitled to one sausage for every 80€ spent or if I had to make several purchases of 80€ or more. I received a response 2 days later indicating that the promotion was over, to which I replied that at the time of my message it was not. My cart had been pending for 2 days and I received a reminder with a 10% coupon. Thanks to my partner's work, we also got 10%. In the end, I ordered 500€ worth of maple syrup bottles and received 1 bottle as a gift... So the product, design, packaging, and delivery were all perfect and it's a 5/5, however, the commercial aspect was disappointing (1/5). I still expected a commercial gesture. I still recommend it because there are many products and promotions.

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Response from Kanata Published on 22/10/2024

Hello, Regarding the promotion on sausages, as mentioned, it was valid while stocks lasted. When you contacted us on Sunday, our offices were closed. We took care to respond to you as soon as we reopened on Monday morning. Furthermore, although the promotion on sausages was no longer applicable at that time, you still benefited from a total discount of 117.71€ on your order. We also provided you with the discount code. Additionally, although delivery should normally have been made to a pickup point, we took care to deliver it personally to your mother's home. We believe we did what was necessary on our part, as the significant discount and home delivery constitute, in our eyes, an important commercial gesture. We want to emphasize that we take special care to satisfy our customers and respond to their requests as quickly as possible. We are delighted that the quality of our products, their design, packaging, and delivery fully satisfied you. Best regards, The Kanata team

F M.

Published on 21/10/2024 à 14h58 following a purchase from 10/10/2024

too bad some beers can no longer be purchased individually.

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e D.

Published on 21/10/2024 à 14h57 following a purchase from 10/10/2024

very good

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B R.

Published on 21/10/2024 à 11h00 following a purchase from 04/10/2024

Fast and personalized shipping, thanks to the preparer

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D A.

Published on 20/10/2024 à 18h32 following a purchase from 09/10/2024

Very good

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F D.

Published on 18/10/2024 à 15h32 following a purchase from 07/10/2024

Fast precise effective

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G L.

Published on 18/10/2024 à 13h20 following a purchase from 07/10/2024

everything was fine until this order, delivery time not respected, no tracking number no news from the carrier, really disappointed

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P D.

Published on 18/10/2024 à 11h20 following a purchase from 07/10/2024

Happy with my purchase. Small delivery problem related to the delivery person and not to Kanata

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