Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
All reviews
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Excellent, attentive on the phone to find the best solution and they did their best to deliver on a pallet to the house on the requested day. Thank you for your responsiveness and excellent service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2024
Quality infusions with original flavors.
Fast delivery.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
The website interface is pleasant, you are quickly directed to the products and the order is easy to place. However, some types of products get overlooked like fortified ice cider, as they fall into a general category, so it's a shame because some standout products are not highlighted. For delivery, it's always great, the bottles are well packaged and the little notes from the team on the package are always appreciated!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
Everything went wonderfully well with the order and delivery. All items were very well packaged, so no surprises. I can only recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
Pleasant and well designed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2024
Excellent products and impeccable service! Thank you to Audrey for the nice smiley. And yes, the tasting was good ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2024
I ordered cheese curds which was shipped frozen but arrived 5 days after. What good is it to ship frozen cheese for it to defrost while in transit and be left in a mail box where the cheese sits warm for a long time. I pretty much threw my money in the garbage.
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Response from Kanata
Hello, We have received your message. We just wanted to warn you that all information about the product and its shipment is detailed on our website. (here is the link of the product page https://www.kanata.fr/fromage-a-poutine-shouik-shouik-500g-1761-.html) It is clearly stated that the cheese becomes unfrozen at the start of the transit and needs to be eaten 3-4 days after shipping (and notified on the packaging of the cheese). I remain at your disposal, Emilie from KANATA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2024
Very good products and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2024
Clear and simple to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2024
Easy to navigate and search.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2024
Super satisfied with our order, we meet again in Canada. Thank you for making us travel.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2024
Perfect. It was a birthday gift, all the attentions were made to ensure that the person had a wonderful surprise. A very good service, very human and attentive. The products are typical of Canada! Thank you for this quality service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2024
Perfect as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2024
Order arrives very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2024
Product meets expectations, perfect delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2024
Order processed quickly. Delayed due to breakage by the carrier but contacted by the team to warn and replace the broken bottles. Express reshipment, order received in 2 days. A great team.
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Response from Kanata
Thank you for your message Nicolas Our customer service is at your disposal for a good experience on our website Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2024
No problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2024
Perfect, and the kind attention with the postcard and the drawing on the package is great!
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Response from Kanata
Thank you for your message Frederic We are not Picassos but we love to share our good mood
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2024
Perfect!
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Response from Kanata
Thank you Franck
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2024
Package well packaged and very fast shipping. Thank you for adding a personal touch, it's always nice to have a little attention. I recommend!
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Response from Kanata
Thank you for your message Claire We love to share our good mood through the packages
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2024
no problem
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Response from Kanata
Thank you JPaul
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2024
Wide choice of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2024
Speed ++
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Response from Kanata
Thank you Laurence
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2024
Excellent delivery, great products and little attentions in the package. Perfect!
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Response from Kanata
Thank you for your feedback Baptiste
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2024
Perfect as always, nothing to complain about
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Response from Kanata
Thank you Jeremy, have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2024
A pure delight, a taste of Canada
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Response from Kanata
Thank you Jeremy, KANATA allows you to travel while staying at home
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
The bison charcuterie was a big hit in our dish
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Response from Kanata
Thank you for your feedback Constance
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2024
As usual, perfect
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Response from Kanata
Thank you Fanny, have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2024
Good products
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Response from Kanata
Thank you Catherine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2024
Perfect order and delivery, nothing to say
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Response from Kanata
Thank you for your feedback Francis
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2024
Intuitive and easy to find product
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Response from Kanata
Thank you for your feedback Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2024
Good
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Response from Kanata
Thank you Eric
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2024
Great
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Response from Kanata
Thank you Isabelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2024
Simple and efficient shipping. The products were not for me but I think the recipients were satisfied with their gifts.
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Response from Kanata
Thank you for your feedback Lanna
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2024
Easy to use
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Response from Kanata
Thank you Laurence
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2024
very good service
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Response from Kanata
Thank you Raymond
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2024
Good site, fair prices and timely delivery
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Response from Kanata
Thank you Kevin
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2024
Perfect! Fast delivery, perfectly packaged! I appreciated the little note left inside the box, nice touch. Thank you, I will order again on Kanata
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Response from Kanata
Thank you for your message Helene Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2024
very good
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Response from Kanata
Thank you Edouard
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