Customer reviews of Krosfou

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 403 published reviews
5 349 87% 4 41 10% 3 4 1% 2 3 1% 1 6 1%

Summary of reviews

Krosfou consistently delivers fast, reliable service with prompt order processing and on-time delivery, and customers highlight real-time tracking and quick responses from a competent staff. The store is praised for clear product descriptions, accurate representations, well-packaged items, and fast shipping that arrives ahead of or within expectations. Customer support is repeatedly described as helpful, friendly, and responsive via channels like WhatsApp and phone, with staff able to resolve doubts and provide replacements promptly. The experience is further strengthened by reliable product quality and professional service, with multiple reviews noting repeat purchases and high overall satisfaction.

Reviews 1 and 3 stars

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J
Jose Carlos N.
Rating: 1 out of 5
following a purchase from 03/05/2026
ONE LESS CUSTOMER
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Response from Krosfou
The total return shipping costs of the product were borne by Krosfou. Only the initial shipping costs were at your expense, in accordance with our general sales conditions.

We regret that this experience has changed the 5-star opinion you initially had about us.
J
Jürgen H.
Rating: 1 out of 5
following a purchase from 11/02/2026
Poor quality, clogged again after 250 km. Smokes endlessly and stinks. Absolutely unacceptable, just junk.
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Alberto P.
Rating: 1 out of 5
following a purchase from 22/04/2025
I bought a new FAP and in three months it is giving me a malfunction again, I have been calling for several days and it is impossible to talk to you...
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Response from Krosfou
Hello Alberto,
We are sorry that you have had problems with your part; currently, we do not have any assistance request from you in our system. However, you can contact us at any time at the following email address: [email protected], where we will respond as soon as possible to assist you.
Sincerely,
The Krosfou team
E
Ernesto L.
Rating: 3 out of 5
following a purchase from 07/10/2024
It came with some problems, the studs of the block did not fit correctly, I had to enlarge with 9mm drill bit to fit. Once mounted the curve is not correct, too steep that pushed against the engine block and finally does not bring studs in the connection with the exhaust as the factory. I had to put screws
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Response from Krosfou
Thank you for your comment. In this unusual situation, we recommend that you contact [email protected] directly, who will provide you with the technical assistance you need or remove the (unused) part at no cost if it is not suitable for your vehicle.
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Luigi F.
Rating: 1 out of 5
following a purchase from 12/04/2024
I bought a FAP for my BMW.Arrived different from its original.Asked for explanation by email,no explanation arrived.👎
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Response from Krosfou
Hi,
Thank you for taking the time to share your feedback. As a result of your email on April 23, sent during our closing time, our technical support team responded the next morning, just after our opening hours. We value the personal time of our team members and strive to maintain a healthy work-life balance.
In the response provided, we asked her to fill out the support form to receive personalized assistance for her case. Despite numerous follow-up emails, we are still waiting for the completed form. Please send it to us as soon as possible. For more information about returning products, please visit our Web site.
Thank you for choosing Krosfou as your reliable auto parts supplier !
A
Antoine D.
Rating: 1 out of 5
following a purchase from 18/08/2020
If I hadn't gone door to door with my various neighbors, I would never have had the opportunity to find my order, which is supposed to be delivered by hand and not dropped off at the first mailbox that comes along.
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Response from Krosfou
Thank you Sir for your feedback, and following our exchange of 24/6, I can confirm that we have informed the management of DPD, the carrier chosen for your delivery. The most important thing is that your neighbor has given you your parcel in perfect condition.
F
Frederic H.
Rating: 3 out of 5
following a purchase from 13/11/2019
Fair price, but needs to be improved in terms of part quality.
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Response from Krosfou
Thank you for your feedback and our telephone conversation. Your perception of quality is indeed based on incomplete information: with Krosfou 2019 technology, the heat shields of the original parts are often no longer necessary. What's more, the high-quality ceramic we use in our monoliths (featuring a unique innovative coating) delivers far superior performance to cordierite. We look forward to adding to our FAQ and thank you for your confidence.
C
Charles S.
Rating: 1 out of 5
following a purchase from 08/08/2019
Easy to access, including telephone reception, if you're not comfortable on the net.
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Patrick W.
Rating: 3 out of 5
following a purchase from 05/03/2019
the site is not bad! but the delivery very very bad!
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Response from Krosfou
Thank you for your positive review of our site. We have notified UPS management of this unusual delivery delay: part received at 14:47 instead of 12:00.
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Jean-Yanne E.
Rating: 3 out of 5
following a purchase from 28/12/2018
Very good quality product; easily fitted in place of the original one, even with the thermal protection! On the other hand, the supposedly very fast delivery service (6 days) provided by UPS is a no-no, because my parcel got stuck in customs, and I got it after 3 weeks! it cost me 110e in FDP instead of 39e by post for nothing, + 88e in customs duties!
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Response from Krosfou
Dear Sir, following our telephone conversation yesterday, we have informed UPS management: this is the 1st time that such a PB has occurred with Reunion Island Customs: the last 10 deliveries on the island were each carried out in 2 or 3 days by UPS. Thank you for informing us. The Krosfou team thanks you for your trust.
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